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Fleur is charming and understanding; she was available to answer all our questions. The van isn't brand new, which explains the affordable price, but everything works properly and it adds a certain charm to the adventure (our daughters loved sleeping in the roof, the treehouse aspect was great). We knew it beforehand, it's still very cramped for 4 people, don't take too much stuff, and be prepared to be bent over a bit all the time 😅