Marieke
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We had a mixed experience while renting the VW camper from Tjammie and Ruben. First of all, we had a wonderful time for two of the three weeks. The camper is very practically laid out, easy to drive, and there is plenty of camping gear. It is therefore a super accessible camper to go away with. However, during our trip, we were bothered by minor and major defects. This is somewhat to be expected with an older camper, but we also got the impression that there was a certain negligence or naivety on the part of the owners. After all, they had not taken a holiday with this camper themselves before renting it out. We encountered the following issues: engine oil had to be significantly topped up after three days, the 12V system was not working, (dirty) water sensors were not working, a headlight was weak, the steering wheel kept locking, and the steering wheel has a strong deviation to the right. During our last week, a bigger problem arose: we could no longer get the steering wheel out of the lock. At the garage, they indicated that this is known wear and tear and that it needed to be repaired as soon as possible in the Netherlands. In France or Italy, we would have received replacement transport; unfortunately, that is virtually impossible in Scandinavia. On the advice of the garage and in consultation with the Goboony emergency center, we drove home as quickly as possible. On the way, we received another 'engine problems' notification; a check at the garage indicated problems with the turbo. This also needs to be checked. The last few days have unfortunately been stressful for us. We returned the camper early, but unfortunately received no compensation for this because it appears as if we drove home early on our own initiative. We find this regrettable, not necessarily for the money, but more for the sake of recognition. The owners are now repeatedly stating that they are not experiencing any problems, whereas the inability to start immediately during the very first meeting was also mentioned by Tjammie. We hope that this camper is thoroughly inspected, and then you will be able to make fantastic trips with it again! Finally, just a quick note: we always had polite and prompt contact with the owners, and we received a dinner for all the hassle; we certainly appreciate that!
Response from Tjammie & Ruben
We hebben voor en tijdens de boeking goed contact gehad met Marieke en Maarten. Als wij van tevoren de genoemde gebreken hadden geweten, hadden we dit uiteraard opgelost en/of gemeld bij de uitgebreide overdracht die we hebben gedaan. Ondanks onze eigen vakantie hebben we ons uiterste best gedaan om klaar te staan, waarbij we veel tijd hebben besteed aan appen en bellen om mee te denken, oplossingen te zoeken en te helpen. Noch van de pechhulp (die gelukkig overigens snel ter plekke was wat wij hebben begrepen) noch van Goboony hebben wij zelf bericht gehad dat de camper niet meer te gebruiken was. Volgens hen was het dan ook de keus van de huurders om eerder terug te gaan. Omdat we het betreurden dat de reis anders verliep, hebben we behalve een aangeboden etentje op onze kosten ook de schoonmaakafspraken gelaten voor wat het was. Bij terugkomst bleek dat we de camper zelf wel meermaals gestart kregen, maar hebben direct contact opgenomen met de garage om alles na te laten kijken. Daarom en ook op advies van Goboony zelf hebben wij geen restitutie gedaan van een gedeelte van de huursom of andere kosten vergoed, dit zou bij de reisverzekering gedekt (kunnen) zijn.