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Good: The camper itself was pleasant to go on holiday with and gave us a wonderful trip to Northern Spain. Communication was also quick at the beginning, during the application process. However, as soon as the application was approved, communication with Coen stopped and contact was conducted via Goboony. Not good: Unfortunately, we found the rental, and particularly the communication, to be less than pleasant. Upon pickup, it turned out the inventory was not fully in order. We had to replenish various items ourselves, including crockery and toilet paper. There were also two empty gas cylinders in the camper. Purchasing a new gas cylinder and arranging the proper connection ultimately took us at least half a day. It was very annoying to have to arrange all of this during our holiday in France. Upon our return, we submitted the bill for the new gas cylinder to Goboony. Unfortunately, the full amount was not reimbursed initially. After multiple messages and emails, the remaining amount was eventually deposited into our account. During this email exchange, Goboony responded curtly and stated that they had not received a previous email. We found that responses are quick and friendly at the beginning, but communication is insufficient when problems arise. In addition, the engine malfunction light in the camper was illuminated. Because we did not receive a timely response to this, we drove to a garage ourselves to have it checked. We found this particularly annoying because we had reported the defect as soon as possible. In such a situation, you expect a quick response and consultation with the owner/Gaboony, but that did not happen. A trip to a garage during a short holiday is not desirable. We only received a response to our report after six days. It also turned out that the door was not working optimally. This was very inconvenient in our situation and caused extra inconvenience during the holiday. We were allowed to have the door checked, but decided against it because we had already experienced several setbacks by then. In addition, I asked twice if the small dinette could be converted into a bed. Both times it was confirmed that this was possible. Unfortunately, in practice, this turned out not to be the case. As a result, we had to rent a bungalow in Spain. Unfortunately, we did not find the camper clean upon pickup either. There were still inventory lists from previous renters, dog hairs on the doormat, and pasta scattered throughout the camper. The crockery was incomplete and partially soiled. The Curver containers in which the items were stored were not clean either. Additionally, the refrigerator was black with mold. We reported these points to Goboony. Upon picking up the camper, we had to clean it thoroughly before we could pack our belongings. Goboony indicated that the professional cleaning team does not always clean well. The camper was equipped with a table and 6 chairs. Since they were ordinary garden chairs and a heavy wooden table, we brought our own table and camping chairs. This was due to the weight. All in all, we found it unfortunate that we had to deal with these issues during our holiday. In particular, the poor communication, the technical problems, the handling of the incurred costs, and the condition in which the camper was returned negatively affected our experience. As a renter, you do everything you can to treat someone else's camper with respect and care. Unfortunately, during our rental period, we noticed that Goboony lacks that same care and approach. Although certain issues may not have been directly attributable to the owner, I expect a more careful and involved attitude from an intermediary like Goboony. If we were renting out our camper ourselves, we would want to know that an intermediary handles it with the same care. In our view, this unfortunately left much to be desired. September 2026