This text has been automatically translated by Google. Switch to original
Be warned: outdated camper and hefty damage claims afterwards The camper is old, drives heavily and unwieldy, and struggles with inclines. The interior is dated, lacks coziness, and is fragile and impractical in several places. For instance, the towel hooks fell off the wall on the very first day, and the curtains were rickety. During the first day of the rental, I caused damage to the exterior, which I reported and acknowledged immediately. My full deductible of €1,250 was charged for this. Communication with Mirjam was initially friendly. Upon return, we inspected the camper together. The official checkout stated no new interior damage, €0 in extra costs, and that all return agreements had been honored. Nevertheless, additional claims followed afterwards for two fly screens (€980.10), an in my opinion excessive repair quote of €1,040.60 for an exterior scratch, and €50 in extra cleaning costs, even though I had thoroughly cleaned the camper, including the toilet. Moreover, for one broken plate, I paid €44.75 via Tikkie, outside of Goboony, because according to Mirjam, a complete dinnerware set had to be replaced. Communication became increasingly difficult after that. Despite my extensive, documented objections, Mirjam continued to demand additional amounts. Goboony largely awarded these claims, even though no new interior damage was registered during the joint checkout and, in my opinion, there was insufficient evidence for various damage items. Eventually, I even received a registered notice of liability. I paid the amount to close the matter, but I continue to dispute the substantiation. The original booking amounted to €3,978. In the end, I paid €6,093.45, including additional costs and the Tikkie. The financial settlement completely overshadowed my otherwise enjoyable holiday. My warning to future renters: in my case, a jointly completed checkout proved to be no protection against substantial additional claims afterwards. Given the fragile condition of this camper and my experience with the damage handling, I would definitely not rent this camper again or recommend it. My impression is that Mirjam makes insufficient distinction between normal wear and tear and actual damage when renting out this older camper. In my experience, that makes renting from her a significant financial risk.
Eline