Sarah
Alex is very kind and has responded quickly to all our messages. Padfoot is quite scratched outside, but the interior is lovely, well thought and cosy.
Please note that with the wall padding, it is not possible to lie completely straight in the bed. I am 167 cm tall and had to lie slightly diagonally or shuffle my feet so they'd be in a nook in the wall. The mattress itself is really comfy though.
There's no gray water tank, so water from the shower and sink go out from the van directly from a pipe. It's to be kept in mind if you're in an urban area, but no trouble if you're in nature.
The water tank is 100L, so there's enough to comfortably go by with.
The kitchenette is fully equipped and the big gas bottle powered the gas stove super effectively. Cooking was really lovely.
Everything was well thought of and it's great that you don't have to bring specific van equipment with you, the van has it all already.
We had the unfortunate luck of having a mechanical issue with the motor, the exhaust pipe broke. We called the insurance hotline and they sent someone to do a first fix in the evening. We then had to wait for the weekend to go by so we could get in a garage on Monday. Alex phoned garages around and we were able get a temporary fix so we could drive the van back to London from Wales. He was really helpful through this whole ordeal.
Alex told us the exhaust pipe has since been replaced.