Derek
Whilst it did not detract from my holiday I have to say that I was very disappointed in the vehicle. The description of the vehicle and equipment includes, a TV, Awning and BBQ, none of these items were available, with this only becoming aware at the time of picking the vehicle up or after having the vehicle. When going over the vehicle with Stephen on the morning of pick up he advised that there was no TV, as someone some time ago and got water on it and it had been removed, there was no BBQ, but there were 3 gas camping stoves (2 of these did not work) and on the first night of the hire I discovered there was no awning. I hadn't noticed at the time of going over the vehicle, Stephen later advised when I mentioned this when bringing the vehicle back at the end of hire that it had been removed a few years earlier. These advertised items if not available, should be removed from the vehicle description - it is no good finding this out when you are about to leave for your trip, and have no access to any other vehicle. Whilst the visible surfaces of the vehicle were clean there were some areas that were not very clean, for example the cutlery drawer was dirtly and had things such as spent matches lying in it, the cab door compartments were full of mud and grit. When I went to fill the water containers I noticed that the jubilee clip attaching the hose to the pump was severely rusted/corroded and therefore did not use the water pump. The cooker/heater operates off the vehicles diesel, and Stephen explained how this operated and said that initially there was a bit of a smell of diesel, but that went away after a bit, unfortunately I did not find that to be the case, the smell of fumes persisted, particularly when using he heater as clearly the door was closed as heat was required. Some limited research suggested that these types of cookers/heaters were common in campervans, but that they were odourless and the units were sealed, I did not find that was the case here. The windscreen washer bottle was completely empty, I would have expected that to have been checked and filled before the vehicle was hired out. Whilst the Rental agreement states the tyres were 'New' and in 'Good Condition', that was not the case. I noted during the week that the front tyres were at best on the very limit of being legal and by the time I had returned the vehicle (I only drove 1025miles) at least one of the tyres was below the limit - clearly dangerous and potentially an offence for me if there had been any accident etc as I was driving the vehicle at the time.