Sean and his partner Ella were very friendly and great at communicating with us prior to pick up and throughout the process. The van had pretty much everything we needed though the cutlery set does not have metal knives, only wooden knives (has metal forks & spoons etc) so would recommend bringing sharper knives & / bread knife with you to make life easier :) Van was very clean and easy to drive. Had a brilliant time - thank you so much Sean!