HTO – 4 berth Volkswagen campervan from 2021

The camper van itself was excellent and a real joy to experience. It was in great condition, and the handover was smooth with clear and helpful instructions. There were a couple of minor issues. The exterior hadn't been cleaned before our collection, so it was a shame to pick the van up looking dirty. The main thing that let our trip down, unfortunately, was the return experience. We had been told there was no rush to return the van, so we decided to extend our trip slightly. We then encountered bad traffic and gave notice as soon as we could. However, the tone of the messages became quite abrupt, and we were told it was unacceptable that the host had been waiting for 15 minutes. I explained that I was driving and that we would arrive as soon as possible, but it unfortunately left a sour ending to what had otherwise been a lovely trip. On arrival, the host immediately jumped towards the van asking, "Is that a scratch?" which it wasn't, and there was also some confusion regarding the small amount of mileage we'd used. Overall, the camper van itself was fantastic and we had a great experience exploring in it. Unfortunately, the issues with the collection cleanliness and more significantly, the host's approach at the end of the trip let down what would otherwise have been a brilliant experience. September 2026

Victoria was so helpful - we are newbies to campervanning so it was a test trip for us, she explained everything perfectly and the van was great! Definitely recommended. August 2026

Fantastic experience with Tori (Victoria). Great communication, extremely friendly and pleasant lady. Easy going, we liaised regarding collection and drop off times that suited both parties. Fantastic vehicle and drive. It had more than what we needed. 5 seatbelted seats and two berth was our needs. Would highly recommend and definitely be the first to try and book again for our next hire adventure. August 2026