Two more days to go until your first booking comes to a close. Receiving the motorhome upon return can feel a bit strange the first time so we wanted to give you some tips to help it be as smooth as possible. How can you be sure that you don't forget or overlook anything? In order to be well prepared for welcoming your hirers and vehicle back, we have made a brief overview of what you can expect and what you should pay attention to.
The GoForm
The second page of your GoForm needs to be completed upon the return of your vehicle and prompts you to check certain things. For example, has your motorhome done more mileage than your set limit, or do any additional costs have to be charged? The Goform has space to record all this and more details. The same applies to any damage or inventory loss which need to be charged to the hiring party. Again, it is important that both parties provide their signature on the form like at the start of the booking. The GoForm is one of the main pieces of information we use when handling any charges to the security deposit for a booking.
Tip: Alongside the photos you took before the motorhome left, take photos of your motorhome when it returns and share them with the hiring party. Better still, both parties should take photos before and after the booking. This way, the condition of the campervan upon pickup and return is clearly recorded and agreed upon.
The handover
When your vehicle is returned, it is important to walk around and inspect both the interior and exterior to ensure everything's fine. Check it from different angles on the outside, so that you can notice any scratches that only show up at certain angles. For the inside of the motorhome, it is useful to work clockwise and to test the operation of the facilities briefly to see if everything is still in full working order, as it was when it went out.
Tip: For many motorhome owners, especially the first time, it is uncomfortable to properly check the camper in the presence of the hiring party. We always suggest stressing that Goboony requires you to do this in order to hire out and complete bookings properly and in accordance with our terms of service. As uncomfortable as it may be, it can save you a lot of hassle later!
Damage
Unfortunately, accidents can happen and the hiring party may return your vehicle damaged. Of course, these damages are uncommon and very rarely caused due to intentional misuse. We advise you to talk to each other about the incident and to always record this thoroughly on the GoForm.
Here are a few more steps that need to be followed to a claim on the security deposit:
A few hours after your return, you will receive an email from us asking what can be done with the deposit. Within 48 hours you need to specify on the booking page whether or not we need to hold the deposit due to any costs incurred during the booking.
On the booking page, you can indicate which damages or costs have been incurred and whether the amount is already known. If not all costs are known yet, you can also indicate this. Upload to the website: the GoForm, photos of the damage and the invoice of the repair.
Once the traveller approves this, Goboony will transfer the amount to you. If they don't respond within five days, we send the amount. If they disagree with the costs, you'll be able to discuss it directly, and Goboony will only become involved if a compromise can't be reached.
The motorhome comes back too late
It can sometimes happen that the travellers are delayed and therefore late in returning the motorhome. For example, if they unexpectedly end up in a traffic jam. If you are faced with unexpected costs as a result, this can be recovered from the traveller in all reasonableness and fairness. This is the case, for example, if the next traveller is affected by the delay.
However, there are two small tips to help you prevent this:
1. Send the travellers a message a few days before return to inquire about the trip so far and confirm the time when the travellers will have to return the camper. This is also a good opportunity to give a hint to the agreements about cleaning. For example, send a location where the hiring party can go to get the vehicle cleaned before returning it.
2. Do not plan your bookings back to back, but leave 1 or even 2 days in between. If you are faced with unexpected problems, this will give you some time to get things ready for the next booking.
As soon as the booking is finished and the deposit settlement finalised, your first real hire is over! If you have any questions or if anything is unclear, you can of course always contact us.