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I'm going to get straight to the point: the camper drove fantastic until it broke down after day 3, which completely ruined our trip to Germany. The 5 stars are mainly intended for the good intentions of Jos to deal with the incident. We therefore do not wish to detract from what Jos had/has to offer us before fate struck. The good points : * communication with Jos went very well. Meeting went well. In my opinion, he comes across as someone who takes care of his camper as befits a good family man. The modifications that have been made are well thought out, well worked out and are effectively usable. You have the feeling that you have reserves with this camper (strong tires, electricity (220V) while driving, extra security points (camera, locks, ...)) * it was my wife and I's first time driving a motor home. Estimating the length is of course important in function of the turning radius, but that is a matter of adjustment. The seats for driver and passenger were very good! We did have the feeling that you can cruise quietly at 110 km / h without getting tired quickly. You are in control without stress. * We had not used the navigation, we had our own GPS / mobile phone for that, but we did use the media options to listen to our own music. The boxes were also good and something that is important to me personally: everyone can listen. * the double bed at the back: fantastic! The only bad point : * 5th sleeping place. Although it looks neat after the installation of the 5th bed, it is not comfortable to sleep. Point. The breakdown : on a traffic interchange near Kortrijk at the end of the bend where you accelerate to drive left onto the motorway (and the cars drive off to the right to start their sharp bend), the gearbox clutch jammed !!! Out-of-control with a fully loaded camper!! All we could do was slow down on the hard shoulder and hope no car came from the left. At that moment you think: "Kl**e, our vacation is over..." For those who want to know what happens next (since it hadn't happened to us yet): * call the insurance number in the car: Ethias * pass on number plate / brand (link with owner of the motorhome) and location (motorway numbering) * we were "lucky" : half an hour later the tow truck was there. After the hoisting, he took us to the nearest garage. This owner arranged a taxi for us to drive to Jos's home. We were in good hands and that is really necessary at that moment : in 3 hours you go from pleasant cruising to "Sh*t, how are we going to get home with all our luggage??!" The cost for the taxi was 200+ euros, first to pay yourself if you are not in a good mood ... Further financial settlement: * short version : we got the money back from the days we didn't use the camper, minus Jos and Goboony's commission. * Jos announced from the start that he would pay back the taxi costs in full as soon as the insurance company did the same. We also got the funds from the camper back through Jos, but that took a long time (see next point). * Goboony advises to always communicate via Goboony itself in case of problems, but that is where the problem arises: the communication between Jos and Goboony was very difficult: due to circumstances, no one from Goboony was able/available to respond to our case during 2 to soften. Seems strong that no one is available during the peak period to deal with issues, doesn't it? So my wife and I patiently waited at home for word from Goboony, and it wasn't until a month later that we could consider the matter closed. It won't make you happy. Conclusion : * Would I rent this camper from Jos again: absolutely. * Would I use Goboony again : maybe. They feel like an empty shell that may eventually leave problems between tenant and landlord. * Thanks to Jos and the insurer, my wife and I have the feeling that we can do this again. August 2021
Response from Jos Thun en Wendy, bedankt voor jullie en eerlijke review ondanks de brute pech die jullie gehad hebben met de mechanische pech door de gebroken koppeling. Ook ik ben tegen een muur opgelopen in de communicatie met Goboony, ondanks een afgesloten dagverzekering die werkelijk geen meerwaarde heeft betekend; een medewerker zou de volgende dag terugbellen, niet gebeurd en is op vakantie vertrokkken, de volgende medewerker gebeld en mail gestuurd, geen reactie en bleek achteraf blijkbaar ziek geworden. Zo duurde het weken voor er iets gebeurde. Kortom een lijdensweg van hier tot ginder maar uiteindelijk komt het wel in orde.......... reparatie wel volledig op eigen kosten. Wel fijn om te horen dat Thun en zijn gezin toch nog wel bereid zouden zijn om opnieuw bij mij te huren in de toekomst, dat siert hen.