Ronny
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Last September we rented a mobile home from Mr Vermeiren for a period of 3 weeks. When we went to pick it up, it turned out that he had forgotten our appointment, so we had to wait an hour and a half. Mr Vermeiren also appeared to be unable to provide a thorough explanation. The satellite dish was also disconnected and could not be used. The mobile home itself is new, very nice and runs smoothly, but is not equipped for long trips; unless you bring all the necessary materials (extra pots, pans, cutlery, a table, chairs, barbecue, etc.). On the first day of our tour (a Friday morning) we broke down. Despite several contacts and many promises, it took more than 8 hours before a breakdown assistance service arrived on site. Afterwards we discovered the reason for the long wait: Mr Vermeiren had (has?) no international insurance; despite the fact that he does advertise this. He could also not fall back on the Fiat warranty because his vehicle was never offered to an official Fiat dealer. The mobile home could not be repaired until Monday. We were left to our own devices for the three days. The owner could have avoided this perfectly by responding appropriately; regardless of the fact that there were problems with the (international) insurance! Mr Vermeiren also avoided his responsibility after the tour. Not only did he refuse to refund the repair costs we paid; compensation for the three days lost also fell on deaf ears. Goboony started mediation at our request, but Mr Vermeiren did not respond to this either. He limited himself to sending a letter of abuse. Ultimately, we had to hire a lawyer to recover the costs we incurred. The way Mr Vermeiren has handled this situation is very regrettable and undermines the bona fide landlords who try to provide others with an unforgettable holiday through this site. It was unforgettable for us too, but not in the way anyone would hope to experience it. For obvious reasons, we can rate our experience with Mr Vermeiren as anything but positive.
Response from Raf
Beste Ronny,
Jammer voor het lezen van deze recensie, aangezien er een hele hoop onwaarheden in zitten. U heeft inderdaad op dag 1 een melding gekregen ivm de olie. Ik probeerde u zo goed mogelijk te helpen maar u was zeer onvriendelijk en beschuldigde mij direct dat de mobilhome niet goed onderhouden zou zijn. Na uit te zoeken wat er mis was, bleek het oliepijl te laag te staan, dit kan nu eenmaal gebeuren. Ik had u gevraagd om max een halve liter olie bij te vullen aangezien de camper splinternieuw is en nauwelijks km’s gereden heeft. U heeft er verschillende liters ingegoten wat de basis is van een hele hoop miserie! Als u mijn advies had opgevolgd dan kon u de dag zelf uw reis verderzetten en had u een geweldige vakantie gehad. Ook beschikt de mobilhome over FIAT international assistance. Jammer dat dit zo is moeten lopen, maar ik heb nog nooit zo’n onvriendelijk en veeleisend persoon als huurder gehad.
Met vriendelijke groeten,
Raf