Laurens Laurens

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Up to the handling of the deposit I had a positive experience .... But after that everything changed. Completely contrary to the agreement, I received an additional assessment. The landlord had changed his mind and charged costs that were not discussed at all when returning the property. I had no possibility of a defense and because it was debited from my credit card in no time, the landlords had no motivation to resolve the dispute. Please be careful before entrusting a 1,000 euro deposit to a landlord who charges additional charges against the agreement! That can get very expensive without you knowing it. Thank you for your review. For the neutral reader I would like to mention the context here. It is about not returning our camper with a full tank, while we had agreed this in advance. The reason you gave for this was that you could not fill up for less than 5 liters at a petrol pump. We noted on the transfer form that you had not refueled and we both signed for that. When I inquired at the gas pumps, your story turned out to be wrong. I filled up for 7.50 euros and according to the conditions I should be allowed to charge 30 euros for the travel time. Out of leniency I passed on 15 euros for it. Total was therefore 22.50 euros. So no money has been withheld unjustly, there has been a hearing and the high costs are not too bad. I also thought you were a great tenant, the camper came back neatly and we talked for a while, but if you don't do what you agreed in advance, you shouldn't be difficult afterwards if that has consequences. Sincerely, Marcel July 2019