Alessio
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A complete disappointment. Without a weighty commercial gesture on your part we will never use Goboony again and we will not fail to give you bad publicity on all the channels available to us, virtual and real. The camper was in a condition of "unraveling" of the internal fittings: - pieces of upholstery peeling off - water infiltration from two windows - drawing pins found on and under the beds - used toothpicks between plates - the attachment of the support pole of the dinette broken (with the table obviously unsafe and that we were never able to use) - the sliding door of the bathroom that came off and disastrously fell apart on the second day of rental at a bend (the door was badly attached to the external wall of the bathroom) The owner of the camper, when returning it, yesterday 20 August 2023, at 8.25 pm, denied the truth of all our findings and accused us of having broken the door (indeed she said that our two girls would have broken it ). The same owner states that she will have recourse to GoBoony insurance for compensation for the damages that we would have caused to her camper. My position is that I will oppose with all the legal means at my disposal the payment of the deductible with my deposit already paid. I conclude this comment by referring you to the photographic documentation that we have already sent and they reiterate that GoBoony was a real disappointment for us.
Response from Isabella
Una delusione completa è aver constatato la poca cura che avete avuto con il mio camper con perdite di oggetti danni riportati e persino tappo del gpl mancante
Il mio camper è descritto in ogni parte anche fin troppo dettagliatamente .
Ps guardi bene la prenotazione fatta per 3 persone
L'atteggiamento come clienti è stato stranissimo fin dal principio in tutti i sensi.
Sono una persona onesta e rimango onesta in tutto ciò che affronto.
Quando si ha poca cura degli oggetti presi non è che urlando si cambia lo stato dei fatti e nemmeno mettendo una recensione inventata dopo che si ha compilato un modulo dove si indicava tutto come perfetto mentre al ritorno sappiamo benissimo come è stato consegnato.