GENERAL TERMS AND CONDITIONS OF SALE 🇬🇧
Camping Pradelongue ****
+33 5 61 79 86 44 – www.camping-pradelongue.com – contact@camping-pradelongue.com
SAS with a share capital of €60,000 – SIRET 335 002 127 00017 – MOUSTAJON 31110 LUCHON
These general terms and conditions govern, as of right, the reservations of stays made at Camping Pradelongue. They form an integral part of any contract concluded between the campsite and its customers. Each customer acknowledges having read these general terms and conditions prior to any reservation of a stay, for themselves and for all persons participating in the stay.
RESERVATION VALIDATION
The reservation becomes effective only with the campsite’s approval, after receipt of the deposit and after receipt either of the duly completed and signed reservation contract, or after acceptance of the general terms and conditions of sale during online booking. The campsite is free to accept or refuse the reservation request depending on availability and any circumstances likely to impair the execution of the reservation made. Management reserves the right to change the number allocated to the pitch or the mobile home.
The reservation of a camping pitch or a rental accommodation is strictly personal. Under no circumstances may you sublet or transfer your reservation without the prior consent of the campsite. Minors must be accompanied by their parents or legal guardians.
CAMPING PITCH
The basic package includes a pitch for a tent, caravan or motorhome for 1 or 2 persons, access to sanitary facilities and equipment. Pitches may accommodate a maximum of 6 persons regardless of age. For large equipment (caravan, motorhome), it is mandatory to inform us in advance.
RENTAL ACCOMMODATION
Rental accommodations are equipped. The basic package is for 1 to 4 or 6 persons depending on the type of accommodation. Water, gas and electricity are included. Bed linen and household linen are not provided (they may be added at extra cost and upon reservation). It is strictly forbidden to lie on the beds without using the protective covers provided.
Camping Pradelongue reserves the right to refuse access to the campsite to groups or families arriving with a number of participants exceeding the capacity of the rented accommodation. Additional tents are not permitted on the rental accommodation pitch. All rentals are non-smoking.
RESERVATION FEES
Reservation fees are €6.00 for pitches and €25.00 for rental accommodations.
PRICES AND TOURIST TAX
The prices indicated are valid for the current season. They correspond to one night and are expressed in euros, VAT included. The amount of the tourist tax is €0.80 per day and per person over 18 years old (subject to modification by the municipality).
PAYMENT TERMS
For reservations made more than 30 days before the start of the stay, a deposit of 30% of the total price of the reserved services must be paid upon booking. The balance must be paid no later than 30 days before the start date of the stay. For reservations made less than 30 days before the start date of the stay, full payment must be made at the time of booking. In the event of non-payment of the balance by the customer no later than 30 days before the start date of the stay, the campsite reserves the right to cancel the reservation and re-offer the accommodation for rental, and the deposits paid will be retained by the campsite.
STAY PROCEDURE
1. Arrival
The reception is open from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 8:00 p.m.
Camping pitches may be occupied from 12:00 p.m.; arrivals are possible until 8:00 p.m.
Rental accommodations may be occupied from 4:00 p.m.; arrivals are possible until 7:00 p.m.
Fifteen days before your arrival, a deposit of €300 will be requested via our partner Swikly. An inventory form to be checked within 24 hours will be provided upon request; any claim made after this period will not be taken into account.
Guests or visitors must be declared at reception no later than upon their arrival.
2. Stay
It is the responsibility of the customer to be insured; the campsite declines all responsibility in the event of theft, fire, bad weather, or incidents falling under the customer’s civil liability.
All customers must comply with the provisions of the internal regulations.
Each registered tenant is responsible for disturbances and nuisances caused by persons staying with them or visiting them.
3. Peace and Night Silence
In order to guarantee rest for everyone, campers and visitors must ensure they do not disturb the peace of the site through excessive noise (radio, television, music, conversations, engines, ball games, etc.).
Silence must be strictly respected between 10:00 p.m. (or 10:30 p.m.) and 7:00 a.m.
During this time period, any noise considered a disturbance to others may be sanctioned in accordance with articles R.1334-31 of the Public Health Code and R.623-2 of the Penal Code relating to night-time noise.
4. Departure
On the departure day indicated on your contract:
The pitch must be vacated before 12:00 p.m.
The rental accommodation must be vacated before 10:00 a.m.
If the deposit is paid by cheque, the accommodation you are leaving will be inspected between 8:30 a.m. and 10:00 a.m. In the case of a deposit paid via Swikly, the accommodation will be inspected by the cleaning service. If it is left in perfect cleanliness and without missing or damaged equipment, the deposit will be refunded.
Retention of the deposit does not exclude additional compensation if costs exceed its amount.
If the accommodation has not been cleaned before departure, a cleaning fee of €90 will be charged.
For any delayed departure, an additional day may be charged at the current nightly rate.
PETS
Pets are accepted (except 1st and 2nd category dogs) subject to a fee payable at the time of reservation. They must be kept on a leash at all times and be up to date with vaccinations.
MINORS
For obvious safety reasons (swimming pool, possible evacuation of the campsite in the event of a weather alert, etc.) or health reasons (possible hospitalization during the stay), unaccompanied minors are not admitted. Furthermore, Camping Pradelongue is not authorized, within the meaning of Decree No. 2002-883 of May 3, 2002 relating to the protection of minors during school holidays, professional leave and leisure activities, to provide collective or individual stays outside the family home for minors under 18 years of age who are not accompanied by their legal guardians.
INTERNAL REGULATIONS
The campsite reserves the right to expel any person who violates the internal regulations.
CANCELLATION AND MODIFICATIONS
Modification of Reservation
The customer may request modification of their stay (dates and/or type of accommodation) by written request to the campsite (letter or email) at least 30 days before the arrival date, subject to availability and feasibility.
Any request to extend the duration of the stay will be carried out subject to availability and at the current rates.
Any request to shorten the duration of the stay is considered a partial cancellation and will be subject to the cancellation and interruption conditions. Any request to postpone the stay is considered a cancellation subject to the cancellation conditions. No postponement will be accepted for the following season. In the absence of modification, the customer must carry out their stay under the original booking conditions or cancel it according to the cancellation insurance conditions.
Postponement of the arrival date: In the absence of written notice from you indicating a postponement of your arrival date, the accommodation may be made available for sale again 24 hours after the arrival date indicated on the contract, and you will consequently lose the benefit of your reservation.
Interrupted Stay
In the event of an interrupted stay for one of the following reasons:
Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers preventing the customer from coming to the campsite
A credit voucher corresponding to the unused nights, valid for one year, will be issued by the campsite. If the customer refuses this credit, they will be reimbursed, upon request, for the corresponding amount, minus the cost of cancellation insurance if taken out.
Outside the reasons mentioned above, any interrupted or shortened stay (late arrival, early departure) due to the customer will not give rise to a refund or a credit.
Cancellation by the Campsite
In the event of cancellation by the campsite, except in cases of force majeure, the sums paid for the reservation will be fully refunded. However, this cancellation will not give rise to the payment of damages.
Cancellation by the Customer
Any request for cancellation of a stay must be made in writing. Any cancellation results in termination of the reservation, and the campsite reserves the right to re-offer the accommodation for rental.
If you have not taken out cancellation insurance:
For one of the following reasons and until the arrival date:
Closure of borders by administrative decision
Administrative closure of the campsite
Limitation of travel to a number of kilometers preventing the customer from coming to the campsite
A credit voucher corresponding to the full amount paid, valid for one year, will be issued by the campsite. If the customer refuses this credit, they will be reimbursed, upon request, for the corresponding amount.
For all other reasons:
If your cancellation reaches us 30 days before the scheduled stay date, your deposit and reservation fees will be retained by the campsite.
If your cancellation reaches us less than 30 days before the scheduled stay date, the full balance will be retained by the campsite in addition to the reservation fees.
In the absence of written notice from you indicating a postponement of your arrival date, the pitch may be made available for sale again 24 hours after the arrival date indicated on the contract, and you will consequently lose the benefit of your reservation.
If you have taken out Meetch cancellation insurance: https://meetch.io/
The sums paid are covered by the guarantee according to the general cancellation conditions. If the reason is not covered by the cancellation insurance or if the claim is rejected, the general terms and conditions of sale of paragraph 4.a. apply and the cost of the cancellation insurance will be deducted from the sums paid in the event of cancellation.
NO RIGHT OF WITHDRAWAL
In accordance with article L.221-28 of the Consumer Code, the campsite informs its customers that the sale of accommodation services provided on a specific date or according to a specific periodicity is not subject to the provisions relating to the 14-day withdrawal period.
PAYMENT IN 4 INSTALLMENTS WITHOUT FEES WITH OUR PARTNER FLOA
Our financial partner Floa offers payment solutions for your purchases of goods and/or services in 4 installments without fees by bank card. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holders of a Visa or MasterCard bank card with a validity date corresponding to the duration of repayment. Floa SA, RCS Bordeaux 434 130 423, with registered office at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr).
Floa reserves the right to accept or refuse your financing request; you have the legal withdrawal period. To learn more, click here: https://www.floabank.fr/politique-confidentialite.
We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing request, managing your credit contract and, where applicable, recovery. For more information, click here: https://www.floabank.fr/politique-confidentialite.
DISPUTES AND MEDIATION
Any complaint must be reported by letter or email to the manager of the campsite concerned within 30 days following the end of the stay. In the event of a dispute, you must send us a registered letter with acknowledgment of receipt.
If our response does not satisfy you, you may refer the matter to the CM2C Mediation Center (Centre de la Médiation de la Consommation des Conciliateurs de Justice), after a period of one month following the sending of these letters/emails. You must then submit a file online at cm2c@cm2c.net or by mail to:
CM2C – 14 rue Saint Jean – 75017 PARIS.
CAMPSITE LIABILITY
The customer expressly acknowledges that the campsite cannot be held responsible for the communication by its partners or any third party of false information that may appear in their brochures or on their websites, in particular presentation photos, leisure activities, services and operating dates.
All photos and texts used in brochures or on websites are non-contractual and for indicative purposes only.
DATA PROTECTION AND FREEDOMS
The information you provide us when placing your order will not be transmitted to any third party. This information will be considered confidential by the campsite. It will be used solely by the campsite’s services for processing your order and for strengthening and personalizing communication. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal data concerning you. To do so, simply send a written request to the campsite, stating your name and address.
