Camping Club Le Trianon - MS Vacances

The 5-star Camping Club Le Trianon welcomes you to Les Sables d’Olonne, in Vendée.
You will stay in fully equipped, comfortable accommodation for up to 8 people, offering amenities designed for your well-being: air conditioning, several bathrooms, private jacuzzi, and a quiet, pedestrian-friendly neighbourhood.

Located just 5 km from the Grande Plage, a free shuttle service runs in July and August, taking you straight to the seaside.

A water park for the whole family
The aquatic area offers a wide range of sensations with 7 slides, including the Space-Hole and the Wave, both unmissable for thrill-seekers.
For more relaxing moments, enjoy the walking river, anatomical benches, the large outdoor pool or the expanded indoor pool, perfect for swimming in any season.

Outdoors, children have fun in a water garden featuring numerous games: slides, water jets, tipping buckets, interactive areas and more.
They can also enjoy two paddling pools, indoor and outdoor, specially designed for their first aquatic discoveries.

For a relaxing interlude, discover the Bulle Dô, a Spa area featuring a salt cave, sensory shower, Nordic bucket, sauna, hammam and herbal tea room.

Activities to set the pace of your holidays
From April to September, the entertainment team accompanies you from morning to evening with a varied programme: fun activities, sports, tournaments and shared moments for all ages.
Evenings are just as lively, with shows, concerts, themed nights and festive entertainment, extending the day in a warm atmosphere.

Sports enthusiasts can make use of the fitness room overlooking the lake, the multi-sports ground, outdoor activities and supervised sessions organised by the team.

For a moment dedicated to yourself, the wellness area offers massages, beauty treatments, hairstyling and body treatments, all provided by a professional team.

Happy children, all day long
The Belito Club welcomes children aged 4 to 13 with age-appropriate activities led by passionate entertainers.
Teenagers aged 14 to 17 meet at the Teens Club, a special place to make friends and enjoy unforgettable moments.

For family time, the campsite also offers two large playgrounds, perfect for climbing, sliding, imagining and having fun together.

Les Sables d’Olonne is a seaside resort town on the Côte de Lumière beside the Atlantic Sea. This mecca of sailing and recreational boating is also the starting point for the legendary Vendée Globe race, the only round-the-world, solo, non-stop race without assistance. With its three ports, Les Sables d’Olonne is a town surrounded by 270° of sea. Here you can explore the town’s Grande Plage and its must-see Remblai promenade, Tanchet beach, Chaillé cove and Cayola bay. Les Sables d’Olonne is a surfing town and holds a 2-star rating from the French surfing federation, guaranteeing you tons of thrills when you holiday here! On land, you can stroll along the town centre’s lanes or head off to explore Penotte Island, La Chaume district or the salt marshes. Discover our natural heritage and coastal landscapes on foot or by bike along the cycle paths. Explore the Olonne state forest, the lush countryside of Vairé, Sainte Foy and Saint Mathurin, the dunes at Paracou, and of course the wide variety of beaches. The rocky coastline of the Château d’Olonne region between Cayola and Le Puits d’Enfer, and the precipitous coastline of the Bleue de la Chaume road, will open your eyes to new horizons!

To ensure that your holidays are as pleasant as possible and that you will be able to easily take advantage of all the Activities and Amenities offered at the Establishments 

during the season, we ask that you carefully read through the General Terms of Sale below. 

Version in effect as of: 01/10/2025 

1. GENERAL TERMS OF SALE 

INTRODUCTION 

The purpose of these General Terms of Sale (GTS) 

for the company MS Vacances is to define the rights 

and obligations of MS Vacances and the Clients (as 

defined below) when making the Booking of an 

Accommodation or Camping pitch via the Website or 

by telephone with the Reservation Department: +33 

(0)253 817 000 (hereinafter the “Booking”). 

The GTS will apply to all the amenities listed in the MS 

Vacances catalogue, and on the Website, which can 

be accessed at www.ms-vacances.com (hereinafter 

the “Website”) and in MS Vacances communications. 

The content of the catalogue and the Website are 

designed to provide information to MS Vacances 

Clients. Some of the Activities and Amenities offered 

may be subject to change, depending on the fill rate, 

and/or may only be available on certain dates during 

the season. MS Vacances reserves the right to make 

changes to the information in the catalogue and/or 

on the Website. Any major changes will be indicated 

on the Website and by means of prior written notice 

sent to the email address provided by the Client when 

making their Booking. 

The applicable GTS will be the terms as published on 

the Website at the time of making the Booking. All 

Bookings made by a Client will be governed by the 

present GTS, the appended Rules & Regulations and 

the Privacy Policy, both of which are integral parts of 

the GTS. 

1.1. DEFINITIONS 

The following terms will be understood as having the 

below meanings when capitalised herein, whether 

used in singular or plural form: 

• Accommodation: one of the forms of accommodation 

available at the Establishments for Clients to book, 

such as cottages, lodges and furnished tents; 

• Account: the Client’s personal account, created on 

the Website and allowing them access to the details of 

their Booking(s) by entering a user ID and a password; 

• Activities: the activities on offer at the Establishment 

where the Client is staying, namely including sporting 

activities, entertainment, children’s clubs, etc…; 

• Amenities: the amenities at the Establishment 

where the Client is staying, namely including any bars, 

snack bars, restaurants, groceries, water complexes 

and wellness centers; 

• Booking: when a Client books an Accommodation 

or Camping pitch at one of the available Establishments, 

either online via the Website or by telephone 

with the Reservation Department, as per the terms and 

conditions defined herein; 

• Camping pitch: an empty pitch or one equipped 

with a terrace, for so-called SIGNATURE pitches, made 

available to the Client to set up their equipment, such 

as a caravan, a tent, a van or a motorhome; 

• Client: any adult natural person making a Booking 

with MS Vacances for their own personal purposes; 

• Establishment: the MS Vacances establishment 

chosen by the Client when making a Booking; 

• GTS: the present General Terms of Sale; 
• MS Vacances: the simplified joint stock company 

MS Vacances, located at 635 Chemin de la Parée, 

85560 Longeville-sur-Mer, France, and registered with 

the La Roche-sur-Yon Trade & Companies Register 

under the number 384 598 421; 

• Personal Data: the Client’s personal data that are 

collected and processed by MS Vacances when making 

a Booking and creating an Account, and this, under the 

terms and conditions as defined in the MS Vacances 

Privacy Policy; 

• Privacy Policy: the privacy policy of personal information 

in place at MS Vacances for its Clients, which 

policy is an integral part of the GTS; 

• Rules & Regulations: the rules that must be 

followed at the Establishments during the Client’s 

holiday, which the Client must review before making 

a Booking; 

• Website: the website published by MS Vacances, available 

at the following address: www.ms-vacances.com. 

1.2. PRICES 

• The applied prices will be those in effect at the time 

of making an option or a firm Booking. 

• A holiday simulation does not guarantee either 

availability or the associated pricing. 

• Prices are subject to change without notice. 
• All prices listed are inclusive of VAT. Any changes 

to the VAT rate will result in a change in the pricing. 

1.3. BOOKING TERMS 

• All contracting parties must be at least 18 years of 

age, have the legal capacity to enter into a contract 

and not be under legal supervision or guardianship. 

In the event of juridic protection measures, the legal 

representative of the protected person must contract 

the booking on behalf of the protected person and 

be present during the entirety of the stay. In any case, 

MS Vacances reserves the right to require signature of 

a waiver binding the Client and the rest of their party 

to following the Rules & Regulations. 

• A Client may only book holidays in their own name 

and on their own behalf only and must personally 

occupy the selected Accommodation or Camping 

pitch for the duration of the stay. 

• The Client may make their Booking by telephone 

and/or via the Website, under the terms and conditions 

laid down below. 

1.3.1. Telephone Bookings 

• Clients can contact the Reservation Department on 

+33 (0)253 817 000 in order to get a holiday simulation 

for a particular Accommodation or Camping 

pitch, which will then be sent to the Client at the email 

address provided during the telephone exchange 

with the Reservation Department. The purpose of 

that holiday simulation is to inform the Client about 

a particular Accommodation or Camping pitch and 

does not entail any form of obligation towards MS 

Vacances on the part of the Client. 

• Clients can also contact the Reservation Department 

to make an option for a particular Accommodation 

or Camping pitch. When an option is made, MS 

Vacances will send the booking option, the GTS to 

which the Serenity Guarantee terms are annexed, 

the Rules & Regulations and the Privacy Policy to the 

Client in PDF format or by post for the purpose of 

verifying the information relating to the option and 

getting their agreement. This option is only valid for 

the period of time indicated in the booking option, 

after which they will be cancelled by the Reservation 

Department. If the Client pays the deposit requested 

by MS Vacances within the allotted timeframe, using 

one of the payment methods listed in Article 1.6. 

below, the option will be converted into a Booking, 

effective once the Client receives a confirmation email 

from MS Vacances, sent to the address they provided 

to the Reservation Department. 

• Attached to each Booking confirmation email, 

MS Vacances will provide the booking contract, 

the GTS to which the Serenity Guarantee terms are 

annexed, the Rules & Regulations and the Privacy 

Policy appended, for the Client’s records and so they 

can verify the information relating to their Booking. 

MS Vacances agents inform and advise Clients. They 

are not responsible in the event of disagreements 

about the booked stay. The Client’s payment of the 

requested amounts will entail their firm and final 

acceptance of the Booking created by MS Vacances. 

• Clients who do not want to receive unsolicited sales 

calls by telephone can register their number for free 

with France’s official do not call registry on www. 

bloctel.gouv.fr, in accordance with Article L223-2 of 

the French Consumer Code. 

1.3.2. Online Bookings 

• The Client can make Bookings on the Website and 

create an Account. The Client can simply select the 

Accommodation or Camping pitch of their choosing 

according to the availability offered by the Establishment 

by clicking on the “Book now” button. 

• The Client then chooses one of the available 

payment methods and expressly access the General 

Terms of Sale, and then makes the payment for the 

amount of the deposit requested by MS Vacances. 

The Client will be redirected to a secure payment interface 

operated by an MS Vacances payment service 

provider. 

• Once the deposit has been paid, MS Vacances will 

confirm the Booking. The Client will then receive a 

Booking confirmation email from MS Vacances. At 

this point, the Booking is firm and final. 

• In the event of payment rejection, the Booking will 

be put in an “Option” status until validation of the 

payment within the maximum deadline otherwise the 

stay will be cancelled: refer to Article 1.5. 

• Finally, any arrival without a prior Booking will 

automatically entail acceptance of the GTS once the 

Accommodation and/or Camping pitch has been 

made available. The General Terms of Sale are posted 

at the Establishments and can be accessed on www. 

ms-vacances.com. A copy can also be obtained free of 

charge, upon request. 

• MS Vacances will provide real-time information 

about the availability of Accommodation or Camping 

pitch. In the event that multiple Bookings are made 

for the same pitch, at the same time, MS Vacances will 

notify the Clients by email that the Accommodation 

or Camping pitch is unavailable for a certain period of 

time and will refund their deposit within twenty-four 

(24) hours business days. 

• Accommodation and Camping pitch may only be 

booked on a strictly personal basis. 

Under no circumstances may a Client sublet or transfer 

a Booking without the express, and prior agreement 

of the MS Vacances Group. 

• Anyone under 18 years of age must be accompanied 

by their legal guardian who will be responsible 

for them for the full duration of their stay. 

• The applicable rate is based on the person’s age 

during their stay, not their age on the Booking date. 

1.3.3. Camping pitch 

• The camping price shown on the Website www. 

ms-vacances.com or communicated by an MS 

Vacances agent includes access to the Camping 

pitch for 2 people. Any additional campers (3rd, 4th, 

5th and 6th person) will be subject to an additional 

charge. 

• The maximum capacity is 6 people. MS Vacances 

reserves the right to deny access to the Establishment 

to holidaymakers arriving in groups larger than the 

listed maximum capacity, with the understanding that 

each baby counts as one person for the purpose of 

total occupancy. 

• The booking of a Camping pitch includes 2 people, 

the vehicle, access to the toilet and shower blocks 

and the installation of the equipment belonging 

to the Client, such as a caravan, a tent, a van, or a 

motorhome. Only one equipment may be installed on 

the Camping pitch. 

• It is imperative to provide us, at the time of Booking, 

with the precise details of the equipment that will be 

installed during the stay. In the event of any missing 

and/or incorrect information, MS Vacances declines all 

responsibility in respect of the assigned pitch. 

• Clients must submit any changes to the equipment 

indicated on the booking option and contract, to the 

Reservation Department, subject to availability and 

acceptance by the MS Vacances Group. 

1.3.4. Accommodation 

MS Vacances offers a variety of Accommodations 

ranges for 2 to 11 people. MS Vacances will be 

compelled to deny access to the Establishment to 

holidaymakers arriving in groups larger than the listed 

maximum capacity, with the understanding that each 

2026 GENERAL TERMS OF SALE 

and Rules & Regulations 

baby counts as one person for the purpose of total 

occupancy. Failure to follow this rule will automatically 

entail an additional charge, to be defined by MS 

Vacances, and subject to its express acceptance by the 

Client. The installation of any additional equipment is 

strictly prohibited on Accommodation Bookings. 

1.3.5. Booking fees 

• The fee for Bookings made by telephone is €15 for 

stays of 1 to 6 nights and €30 for 7 nights or more. 

• The fee for online Bookings made on www.msvacances. 

com is €12. 

• This fee is payable at the time of Booking. 

1.3.6. Tourist tax and waste disposal fee 

• The rate of the tourist tax is set by the municipality 

council of the town the Establishment is set up in, by 

taking into account a scale revised yearly. 

The Client must pay the tourist tax based on the 

current rate. If the town the Establishment is set up 

in has opted for a fixed tourist tax, its cost is included 

in the rate of the Accommodation or Camping pitch. 

• Each Client will be billed for a waste disposal fee at 

the rate of €1.10/night or €7.70/week to cover the 

cost of waste removal during their stay. 

1.3.7. Special offers 

Whether they are timeless or limited offers, all the MS 

Vacances special offers are non-retroactive, cannot be 

combined and are subject to availability at the time of 

Booking. They are applicable to the price of the stay 

exclusive of any extras, taxes and fees. Special offers 

are first subject to the special terms and conditions 

of these offers (available on www.ms-vacances.com 

or from MS Vacances agents) and then to the current 

General Terms of Sale. MS Vacances may modify, 

remove or reactivate these offers at any time, subject 

to giving Clients advance notice thereof. 

1.3.8. Gift vouchers 

MS Vacances gift vouchers are non-retroactive, 

non-refundable, cannot be combined or exchanged, 

and are subject to acceptance and availability at 

the time of Booking. Gift vouchers are valid for one 

use and the original voucher must be provided. Gift 

vouchers are first subject to their special terms and 

conditions, and then to the General Terms of Sale. 

A Client may transfer their gift voucher if the transferee 

meets the same conditions as the Client (same 

holiday dates, same Accommodation, etc.), up to the 

scheduled arrival date. In this instance, the Client 

must necessarily inform MS Vacances of the transfer 

(by registered letter with acknowledgement of receipt 

or by email), specifying the full name and address 

of the transferee and of the other members of their 

party. A new Booking will then be established in the 

transferee’s name. A thirty euros (€30) processing 

fee (inclusive of VAT) will be applied to all Booking 

transfers. 

1.3.9. Peace of Mind Guarantee 

• All Bookings made via the Website or by telephone 

with an MS Vacances agent will automatically be 

covered by the free Peace of Mind Guarantee, which 

provides for more flexible amendment and cancellation 

conditions, as shown in Appendix 1. MS Vacances 

does however recommend that Clients purchase the 

«Esprit Libre» insurance, (see Article 1.7.2.). 

• This guarantee is valid for Bookings made directly 

with MS Vacances. Cancellation, amendment and 

transfer requests must be sent to the MS Vacances 

Reservation Department (by registered letter with 

acknowledgement of receipt, email or by phone). 

Any cancellation, amendment or transfer charges 

will be calculated from the date on the postmark for 

registered letters, or the date of receipt of the email. 

Refunds will be issued to the Client within a maximum 

of 90 days unless the Client dispose of it otherwise. 

In the event of cancellation or amendments of a 

Booking made with MS Vacances, the Peace of Mind 

Guarantee and “Esprit Libre” insurance cannot be 

applied cumulatively. 

• Conditions of the Peace of Mind Guarantee are 

available in Appendix 1. 

1.3.10. Allocation of pitch 

• MS Vacances cannot guarantee any specific requests 

made at the time of Booking (pitch number, location, 

etc.) and may not be held responsible if such requests 

are not satisfied. No compensation for this will be 

owed. The pitch number will be given to the Client 

once the Accommodation or Camping pitch is available, 

on the day of the Client’s arrival. Any requests 

approved by MS Vacances will automatically be 

subject to an additional charge, which will be communicated 

to the Client prior to their express acceptance. 

• Requests submitted within seven (7) days of the 

Client’s arrival date cannot be taken into consideration 

and will therefore have no binding or contractual 

value. 

1.4. ONLINE ACCESS TO THE BOOKING 

Once a Booking is made, MS Vacances sends a confirmation 

email to the Client, as mentioned in Articles 

1.3.1. and 1.3.2. above, which includes a Booking 

number (apart from groups Booking) attached to 

the surname provided by the Client when making 

the Booking. To view their Booking(s), the Client 

can either create an Account or access it without an 

Account. 

1.4.1. Account identification and creation 

• When a Client clicks on the person icon in the upper 

right corner of the Website, they will be asked to fill 

in the fields required to create an Account. By doing 

so, the Client guarantees the accuracy, truthfulness 

and consistency of the information they are providing 

to MS Vacances (particularly their email address and 

their phone number). As a result, it is the Client’s 

responsibility to update their contact information in 

their online Account as swiftly as possible, whenever 

needed. 

• By confirming the Account creation, the Client 

acknowledges having reviewed and accepted the MS 

Vacances Privacy Policy. The Client will then receive 

a registration confirmation email from MS Vacances. 

They will then be free to update their contact information 

and check their Booking(s). 

• MS Vacances cannot be held responsible for a 

Client’s lack of attention when making a Booking or 

when changing or updating their Personal Data, or for 

the consequences that incorrect contact details may 

have on the Client’s Booking(s). 

• Creating an Account allows the Client to: access 

their Booking(s); update the information provided at 

the time of Account creation. 

1.4.2. Access to Bookings without an Account 

A Client can check their Booking(s) by clicking on the 

person icon in the upper right corner of the Website 

and then on “Go to my booking without creating an 

account”, and enter the Booking number provided by 

MS Vacances and clicking on the “Submit” button. 

1.5. TERMS AND DEADLINES FOR PAYMENT 

• For Bookings made more than 30 days prior to the 

start of the stay, a deposit of 30% of the total cost of 

the stay must be paid within 7 days in order to confirm 

the Booking definitively. This amount is calculated excluding 

Booking fees and the “Esprit Libre” insurance, 

which must be taken out and paid for, at the time of 

Booking. 

It is hereby reminded that the balance must be paid 

no later than 30 days prior to the scheduled start date 

of the stay, without the need for any reminder from 

MS Vacances. 

The payment methods referred to in Article 1.6. of the 

current GTS may be used. 

• For Bookings made between 30 and 8 days prior to 

the start of the stay, full payment of the stay must be 

made within seventy-two (72) hours. 

The payment methods referred to in Article 1.6. of the 

current GTS may be used. 

• For Bookings made less than 7 days prior to arrival, 

full payment of the stay must be made at the time of 

Booking. 

The payment methods referred to in Article 1.6. of the 

current GTS may be used. 

• In the event of non-compliance with any payment 

due dates, MS Vacances reserves the right to employ 

the means of its choice to collect the amounts 

outstanding. Further, if payment of the remaining 

balance is not received by its due date, the Client will 

be informed that their Booking has been cancelled. In 

that case, the Peace of Mind Guarantee will apply, as 

per Article 1.3.9. above. 

1.6. METHODS OF PAYMENT 

Bookings made with MS Vacances may be paid by 

the following means, subject to compliance with the 

conditions and deadlines specified for each method 

of payment. 

• Online via the MS Vacances Website: bank card, 

ANCV chèques-vacances connect, bank transfer (up 

to 9 days prior to the arrival date). 

• By post: bank cheque, ANCV chèques-vacances. 

These payment methods may be used up to 30 days 

before the arrival date, with the postmark serving as 

proof. If an ANCV chèques-vacances is sent by post, 

MS Vacances strongly recommends that the Client 

should insure their mail for the corresponding value. 

MS Vacances declines all responsibility in the event of 

loss or theft of the Client’s payment while in transit. 

ANCV chèques-vacances must be provided with their 

original stubs. The “Nom du titulaire” field must be 

completed, and the vouchers must all be detached 

from the voucher book, and not stapled or taped to 

anything. MS Vacances reserves the right to charge 

an additional €10 fee if these instructions have not 

been followed. 

• At Reception: bank card, ANCV chèques-vacances, 

ANCV chèques-vacances connect, and cash. It is 

reminded that cash payments are accepted only within 

the legal limit of one thousand (1,000) euros in accordance 

with Article D112-3 of the French Monetary and 

Financial Code for any Client whose tax residence is 

in France. This limit is increased to fifteen thousand 

(15,000) euros if the Client’s tax residence is outside 

France. 

Payments made at Reception are only accepted for 

Bookings made on site on the day of arrival, as well as 

for payment of additional extras added during the stay. 

1.7. CANCELLATIONS 

1.7.1. Right of withdrawal 

Please note, the Client has no right of withdrawal, 

in accordance with Article L221-28-12 of the French 

Consumer Code. 

1.7.2. «Esprit Libre» insurance 

MS Vacances offers an «Esprit Libre» insurance, which 

is optional but strongly recommended (3.9% of the 

total price of the stay). It covers the reimbursement of 

all or part of the stay, under certain conditions(1). The 

«Esprit Libre» insurance must be purchased and paid 

for, at the time of Booking. 

(1) Détail des conditions sur www.ms-vacances.com 

1.7.3. Late arrival, early departure, cancellation 

• No late arrivals, early departures, cancellations 

caused by the Client, will give rise to a refund. 

In the event of a late arrival, the Client must notify 

MS Vacances by telephone on +33 (0)253 817 000 

or by email in order to retain their Accommodation or 

Camping pitch. The Establishment reserves the right 

to hire out the Accommodation or Camping pitch if it 

has not heard from the Client within 24 hours of the 

scheduled arrival date. Payments already made will 

not be refunded. 

• Both parties reserve the right to terminate the 

contract between them in the event of non-compliance 

with the GTS and the Establishment’s Rules 

& Regulations. If the Client violates the GTS and the 

Establishment’s Rules & Regulations, such a breach 

of contract will not give rise to a refund from MS 

Vacances. The Client may not challenge this decision 

on the grounds of not having collected a registered 

letter or signed the acknowledgement of receipt. 

Conversely, if the Establishment violates the GTS and 

its own Rules & Regulations, the Client will be issued 

a refund for any amounts paid to the Establishment in 

the name of their Booking. 

• Should MS Vacances need to terminate the contract 

binding the two parties, for its own reasons, before 

the Client’s departure date from the Establishment, 

the Client will be offered a new stay, depending on 

availability, or a full or partial refund of the current 

stay. If the Client accepts that proposal, no compensation 

will be paid to them and, if the price of the new 

stay is lower than that of the initial stay, the difference 

will be refunded. 

• Requests for cancellation must be notified to the 

MS Vacances Reservations Department by registered 

letter with acknowledgement of receipt, by email (the 

postmark or the date of receipt of the email serving as 

proof) or by telephone. 

1.8. CLIENT’S STAY 

1.8.1. Arrival 

• MS Vacances reserves the right to verify the accuracy 

of the information contained in the summary of the 

Booking and in the other contractual documents 

completed and submitted by the Client. If any key 

information proves to be incorrect (identity, number 

of guests, etc.), the Establishment reserves the right 

to terminate the contract as of right and without 

any further formalities or compensation. The Client 

may verify the accuracy of the information contained 

in the summary of the Booking and in the other 

documents completed and communicated to them 

by MS Vacances. If any key in formation proves to 

be incorrect (length of stay, choice of Establishment, 

etc.), the Client should contact the Reservation Department 

directly, either by phone on +33 (0)253 817 

000 or by email, in order to correct that information 

before entering into a contract with MS Vacances. If 

the Client only notices the incorrect information after 

having made a payment confirming their Booking, 

they can modify their Booking under the conditions 

laid down in Article 1.3.9. 

• Camping pitches are available to Clients from 2 pm 

(3 pm in low season), 

• Accommodations are available from 3 pm. 
• A security deposit by bank card will be required from 

the Client (see Article 1.8.4. Security Deposits). 

1.8.2. During your stay 

• The Establishment will make every effort to fulfil its 

duty of watching over the grounds of the campsite. 

However, this duty is limited in respect of actions 

by third parties like the theft of valuables not left in 

one of the safes provided by the Establishment (an 

optional extra to be purchased at reception at the 

start of the stay) or in the case of incidents falling 

under the Client’s civil liability, including any force 

majeure events (fire, bad weather). All Clients must 

follow the Establishment’s Rules & Regulations. 

• The Client will be responsible for any disturbances 

or nuisances caused by the people staying with or 

visiting them. 

• MS Vacances draws its Clients’ attention to the fact 

that the Children’s Clubs are open to children ages 4 

and over at the time of the stay, and that no exceptions 

will be made to this rule. As a result, children can 

only be signed up if they are old enough. Registration 

may be declined if the quota for the child(ren)’s age 

range has already been met. 

• The Establishment shall not be held responsible if 

WiFi is unavailable due to reasons like an outage on 

the public power grid, a telecommunications network 

outage, or loss of Internet connectivity due to the 

Establishment’s public or private providers. 

• Cheques are not accepted as payment for sundry 

expenses on site at the Establishment. 

• Activities and services: an insufficient number of 

participants is valid grounds for cancellation. 

1.8.3. Departure 

• Camping pitches must be vacated no later than 12 

pm (noon) and Accommodation units no later than 

10 am. In the event of failure to comply with the 

departure time, the Client will be charged €20 for 

each additional half-hour. 

• Before leaving, any outstanding balance for the stay 

must be paid (all extras/expenditures incurred on site 

and not yet paid). 

• Any unused credit will not be refunded or result in 

any kind of credit note being issued. 

• On the scheduled departure date, Clients are 

asked to remove all their personal belongings and 

leave the Camping pitch or Accommodation empty. 

Based on the Client’s selected options (end-of-stay 

housekeeping, rental of bed linens, etc.), cleaning 

instructions will be given to them at check-in (or by 

the Reservation Department on request), including a 

checklist to be completed. 

• The end-of-stay housekeeping is subject to availability 

and must be booked at least 48 hours before 

departure. 

• The security deposit will be returned after inspection 

by the Establishment’s teams and within 10 days. 

1.8.4. Security Deposits 

• Departure formalities are communicated to the 

Client in the various booking documents or may be 

obtained upon simple request from the Reservations 

Department. They are also provided upon arrival at 

the time of check-in. 

• In the event of a failure to comply with one or more 

of the instructions stipulated in the departure formalities, 

the corresponding amounts will be invoiced and 

directly deducted from the security deposit. In the 

event of complete non-compliance with the instructions 

or in the case of significant damage, the entire 

deposit will be retained. 

• Where applicable, the security deposit will be 

returned within a maximum period of 10 days following 

the Client’s departure. 

• Amount of the deposit for a Camping pitch: 

Pitch with or without electricity: €80 

Pitch with electricity + water + drainage: €80 

SIGNATURE Pitch with equipped terrace: €160 

• Amount of the deposit for Accommodation : 

The first amount corresponds to the cleaning deposit 

and the second corresponds to the accommodation 

deposit. 

Accommodation 2 people: €135,00 + €200,00 

Accommodation 5 people without sanitary facilities: €135,00 + €200,00 

Accommodation 4 people: €150,00 + €200,00 

Accommodation 5 people: €165,00 + €200,00 

Accommodation 6 people: €210,00 + €200,00 

Accommodation 7 people: €240,00 + €200,00 

Accommodation 4 people / 2 bathrooms: €210,00 + €200,00 

Accommodation 5 people / 2 bathrooms €210,00 + €200,00 

Accommodation 6 people / 2 bathrooms: €255,00 + €200,00 

Accommodation 8 people / 2 bathrooms: €285,00 + €200,00 

Accommodation 6+2 people / 3 bathrooms: €375,00 + €400,00 

Accommodation 6+5 people / 4 bathrooms: €465,00 + €400,00 

1.9. APPLICABLE LAW AND JURISDICTION 

• The GTS and the Establishment’s Rules & Regulations 

are governed by French law. 

• In the event of a dispute arising in connection with 

the GTS and the Establishment’s Rules & Regulations, 

their interpretation and their effects, or with any 

documents supplementing or amending them, the 

Client should contact MS Vacances in any attempt to 

come to an amicable solution. 

• Any complaints must be lodged with the Establishment’s 

manager, if the subject arises during the 

course of the stay. 

• Any subsequent complaints must be sent in writing 

(by registered letter with acknowledgement of 

receipt), within 30 days of the end of the stay, to the 

MS Vacances Group’s Client Relations Department at: 

MS Vacances - Service Relation Clients 

635 Chemin de la Parée 

85 560 Longeville-sur-Mer – France 

In the absence of an amicable resolution, the Client 

may choose to: 

• Use consumer dispute mediation: pursuant to 

Article L612-1 of the French Consumer Code regarding 

the “consumer dispute mediation process”, the 

Client has the right to use the free mediation service 

offered by the Establishment if the Client has not 

obtained satisfaction a month later. In this case, that 

consumer rights mediator is CM2C. The Client may 

lodge their claim electronically on www.cm2c.net (site 

in French), by sending a letter to CM2C - 14 rue Saint 

Jean - 75017 Paris, France. 

• Or by submitting it via the online dispute resolution 

system available at https://consumer-redress. 

ec.europa.eu/index_fr, with the specification that the 

proposed mediation process cannot be imposed as a 

prerequisite to the Client bringing the matter before 

the competent court. 

• Submit their claim to the competent French court. 

1.10. LIABILITY 

• The Client expressly recognises that MS Vacances 

may not be held liable for information provided by its 

partners, regardless of the medium. 

• All of the photos and texts used in the catalogue, 

on the Website or on any other media are provided 

by way of illustration only and are not binding. It is 

possible that MS Vacances may eliminate some of the 

services or Amenities that it offers, in which case it will 

notify any Clients with Bookings at the Establishment 

in question, in writing. 

• If a Client breaks any of the rules, MS Vacances 

reserves the right to take any appropriate measures 

against them, including their ejection from the Establishment, 

without prejudice to any legal recourse that 

it may take for reparation of any damage incurred. 

1.11. IMAGE RIGHTS 

In the context of its activity and in order to promote 

its Establishments, MS Vacances may take photographs 

and videos within its Establishments. The 

Client expressly authorises MS Vacances to use the 

photographs and/or videos without compensation. 

This authorisation is granted for a period of 10 years 

from the date the photographs were taken. It applies 

only to images where the Client customer or those 

accompanying them are clearly identifiable (portraits, 

close-ups). Wide shots or group photos may be used 

freely. If the Client or one of their companions does 

not wish to be photographed or filmed, they must 

inform MS Vacances in advance, either before their 

stay or upon arrival at the Establishment. 

YOUR PEACE OF MIND IS OUR TOP PRIORITY! 

You can book with total confidence because all bookings with MS Vacances automatically include the Peace of Mind Guarantee at no charge, when made via www. 

ms-vacances.com or by phone with our agents. For an even greater level of protection, you can take out the «Esprit Libre» insurance. 

What are the conditions for cancelling or amending a booking ? 

1. CANCELLATION, AMENDMENT OR TRANSFER OF YOUR BOOKING (within the same Establishment) : 

1.1. Cancelling or amending your Booking(1) 

You can change your mind at any time up to 45 days before arrival at the Camping Club! 

• Bookings can be modified FREE OF CHARGE (within the same Establishment). 
• Bookings can be cancelled for JUST €30. 

Contract cancellation / amendment fees for a stay in an Accommodation and Camping pitch: 

For your information, for bookings more than 30 days in advance, a 30% deposit is requested (excluding the booking fee and «Esprit Libre» insurance payable at the 

time of booking). The remaining balance must be paid no later than 30 days before the beginning of the stay. 

Date of cancellation / 

modification 

45+ days 

before arrival 

Cancellation fees €30 

Modification fees 

(lower price) FREE OF CHARGE 

with refund of 

the difference 

Modification fees 

(higher price) FREE OF CHARGE until the day of your arrival 

with payment of the difference 

30 to 44 days 

before arrival 

Cancellation fees 20% 

Modification fees 

(lower price) FREE OF CHARGE 

with credit for the difference 

Modification fees 

(higher price) FREE OF CHARGE until the day of your arrival 

with payment of the difference 

8 to 29 days 

before arrival 

Cancellation fees 50% 

Modification fees 

(lower price) FREE OF CHARGE 

with credit for the difference 

Modification fees 

(higher price) FREE OF CHARGE until the day of your arrival 

with payment of the difference 

1 to 7 days 

before arrival 

Cancellation fees   90%  

Modification fees 

(lower price) FREE OF CHARGE 

with credit for the difference 

Modification fees 

(higher price) FREE OF CHARGE until the day of your arrival 

with payment of the difference 

Arrival day 

to departure day 

Cancellation fees 100% 

Modification fees 

(lower price) Without refund of the 

difference, without credit 

for the difference 

Modification fees 

(higher price) FREE OF CHARGE until the day of your arrival 

with payment of the difference 

1.2. Transferring your Booking(2) 

You wish to allow a member of your entourage to benefit from your Booking. 

Up until the day of arrival, you may transfer your sales contract provided that the new contracting party fulfils exactly the same conditions as yourself (same dates of 

stay, same Accommodation, etc.). 

The transfer of the Contract will incur an administrative fee of €30. 

2. «ESPRIT LIBRE» INSURANCE: 

For an even greater level of protection, MS Vacances offers the «Esprit Libre» insurance corresponding to 3.9% of the total amount of the stay, in addition to the Peace 

of Mind Guarantee. The «Esprit Libre» insurance must be selected and paid for, at the time of booking. 

The «Esprit Libre» insurance covers 95% of personal incidents, so long as it was random, outside the affected person’s control and not initiated by them. 

Why opt for the «Esprit Libre» insurance as a complement to the Peace of Mind Guarantee? 

The «Esprit Libre» insurance is designed to provide guarantees for damages suffered BEFORE and DURING your stay. Because unforeseen events can happen to anyone 

(death, illness, hospitalisation, loss of employment, etc.), MS Vacances strongly encourages you to take out the «Esprit Libre» insurance. 

Despite the flexibility of our Peace of Mind Guarantee, in some cases, depending on the date the damage is suffered, it will be more advantageous for you to make a 

claim under the insurance so you can hold onto your holiday budget. 

For example, if you book an accommodation and need to cancel within 30 days of your arrival, you will be charged between 50% and 90% of the total price under the 

Peace of Mind Guarantee. The «Esprit Libre» insurance however offers protection against a wide range of incidents. 

The “Esprit Libre” insurance includes the following cover: 

• stay cancellation 
• late arrival 
• stay interruptions 
• forgotten personal possessions 
• cost of a replacement vehicle. 

Terms and Conditions of the Peace of Mind Guarantee: 

The Guarantee is valid for stays contracted with MS Vacances. The Guarantee will be interpreted firstly in accordance with its specific conditions and, subsidiarily, in 

accordance with the General Terms of Sale in force. 

Requests for cancellation, amendment or transfer must be notified to the MS Vacances Reservations Department in writing (registered letter with acknowledgement of 

receipt, email, or by telephone). The date taken into account for determining the applicable cancellation, amendment or transfer fees will be the date of issue of the 

registered letter (postmark serving as proof) or the date of receipt of the email. Refunds will be made to the contracting party within a maximum period of 90 days, 

unless they otherwise dispose of it in writing. 

In the event of cancellation or amendment of the sales contract entered into between MS Vacances and the contracting party, the Peace of Mind Guarantee and the 

“Esprit Libre” insurance may not be used cumulatively. Any request for cancellation or amendment will be determined on the basis of the initial arrival date specified in 

the booking contract. In the case of a modification of the stay (change of dates), the initially agreed arrival date will remain the sole reference date for the application 

of the Peace of Mind Guarantee and the calculation of cancellation or amendment fees. Accordingly, an amendment aimed at postponing the arrival date will not have 

the effect of reducing or cancelling the applicable fees in the event of subsequent cancellation. 

APPENDIX 1 

The Peace of Mind Guarantee 

(1) Cancellation, amendment or transfer of an Accommodation or Camping pitch booking at your request 

In the event of total cancellation of the Booking by the contracting party, MS Vacances will refund the sums paid, after deduction of the cancellation fees in accordance 

with the applicable scale. Fees will be applied to the total cost of the stay and may not be less than €30. 

• Cancellation fees are calculated on the total cost of the Accommodation or Camping pitch (including all participants), the extras booked, and the “Esprit Libre” 

insurance (if subscribed), plus 100% of the booking fees paid. Fees may not be less than €30. In the event of cancellation on the day of arrival, the full cost of the stay 

will be invoiced. 

• Amendment of the contract resulting in a lower price for an Accommodation or Camping pitch (within the same Establishment). 

From 44 days prior to the stay until the day before arrival, a credit note will be issued corresponding to the difference between the total price of the new stay and the 

sums already paid by the Client. The credit note is non-refundable and must be used during the current season, in accordance with the conditions indicated thereon 

(Booking, Reception, Loc MS, MS Boutique). From 7 days prior to arrival until the day before arrival, modification will only be possible for a stay on the same dates, 

subject to availability. 

• Cancellation of extras, for an Accommodation or Camping pitch. 

From 44 days prior to the stay until the day before arrival, the cancellation of one or more extras will give rise to the issue of a non-refundable credit note. This credit 

note will be applicable exclusively during the initial stay and may not be transferred to another stay, nor be refunded in whole or in part. 

• Amendment of the contract resulting in a higher price for an Accommodation or Camping pitch (within the same Establishment). 

Any additional cost will be invoiced. From 7 days prior to arrival until the day of arrival, modification will only be possible for a stay on the same dates, subject to 

availability. 

• Change of Accommodation after the day of arrival (from the next day of arrival), an administrative fee of €70 will be charged. In the event of a higher-priced stay, this 

modification fee will be applied in addition to the new price of the stay. 

• Amendment of dates of stay. 

If a special offer was in force at the time of Booking and has expired on the date of modification, it may not be applied to the new stay (pursuant to Article 1.3.7. of 

the GTS). A new contract will then be issued. 

• Amendment of the duration of stay where the initially booked stay is shorter than 7 nights and the new duration is equal to or longer than 7 nights, the new stay 

must have a total value inclusive of VAT at least equivalent to that of the originally booked stay. 

• Any request to transfer a Booking to another Establishment remains subject to the prior, express and written agreement of MS Vacances. MS Vacances reserves the 

right to refuse any transfer request, particularly in the event of operational or availability constraints. In the event of refusal, the Client remains bound by the initial 

Booking conditions. 

In the event of agreement, the modification shall give rise to an administrative fee of €70, in addition to any applicable price difference for the new stay. In the event 

of modification leading to a lower-priced stay, the difference between the initial and the new price shall not give rise to any refund or credit note. From 7 days prior to 

arrival until the day of arrival, modification shall only be possible for a stay on the same dates. 

(2) Transfer of a Booking 

Pursuant to Article L 211-11 of the French Tourism Code, it is possible to transfer a sales contract provided that the transferee fulfils the same conditions (same dates 

of stay, same Accommodation, same Establishment, etc.) as the contracting party, and up until the day of arrival. MS Vacances must be informed (registered letter with 

acknowledgement of receipt or email), specifying the transferee’s surname, first name, address and the names of participants. A new sales contract shall be issued in 

the name of the transferee. A processing fee of €30 shall be charged to the original contracting party. 

2. ESTABLISHMENT RULES & REGULATIONS 

INTRODUCTION 

These Rules & Regulations are provided by way of 

example. At the Establishment, all instructions 

and rules attached to the different services and 

infrastructures must be followed. Failure to do so will 

namely lead to the barring of access to the service 

or infrastructure in question, for which MS Vacances 

may not be held liable. 

2.1. ENTRY AND STAY REQUIREMENTS 

To be allowed to enter, set up camp or stay at an 

Establishment, the Client will require the authorisation 

of the manager or their representative. The manager 

or the representative is responsible for the campsite’s 

upkeep and order, as well as ensuring that holidaymakers 

comply with the present Rules & Regulations. The 

fact of staying at an Establishment entails acceptance 

of the provisions of these Rules & Regulations and a 

commitment to conforming to them. All holidaymakers 

and pets must wear the MS Vacances wristband 

at all times, for purposes of identification. No one shall 

be allowed to elect domicile at an Establishment. 

2.2. POLICE FORMALITIES 

• Anyone under 18 years of age must be accompanied 

by their legal guardian who will be responsible 

for them for the full duration of their stay. 

• The applicable rate is based on the person’s age 

during their stay, not their age on the Booking date. 

• Pursuant to Articles R.814-1 et seq. of the French 

Code for the Entry and Residence of Foreigners and 

the Right of Asylum, the manager must have Clients 

of foreign nationality complete and sign an individual 

police form upon arrival. In particular, this form will 

include their: 1) full name; 2) date and place of birth; 

3) nationality; 4) permanent address. Children under 

15 can be included on one of their parents’ forms; 

5) mobile phone number and email address; 6) scheduled 

arrival and departure dates. 

• These police forms are kept for a period of 6 months. 

2.3. RECEPTION 

At reception, campers will find all the information 

they need about the campsite’s Amenities, where to 

buy food, sport facilities, nearby tourist attractions 

and various other places which may be useful to 

them. 

2.4. NOTICES 

These Rules & Regulations are posted at the entrance 

of the Establishment and at reception. A copy is also 

provided to any Client requesting one. For rated 

campsites, the ratings category (specifying “Tourism” 

or “Leisure”) and the number of tourism or leisure 

Pitches are also posted. 

2.5. ACCOMMODATION & CAMPING PITCH 

Clients must set up on the allotted spot in accordance 

with the instructions given by the manager or their 

representative. MS Vacances staff are authorised 

to intervene when necessary for all Establishment 

Accommodations. 

2.6. DEPARTURE TERMS 

Clients who plan to leave before reception opens 

must pay for all of their additional extras/expenditures 

incurred on site and not yet paid, on the day prior to 

their departure. 

2.7. NOISE AND QUIET HOURS 

Clients are asked to avoid any noises or discussions 

that could disturb their neighbours. The volume on 

audio devices must be adjusted accordingly. Vehicle 

doors and boots should also be closed as quietly as 

possible. The manager is responsible for the holidaymakers’ 

peace and quiet between midnight and 

7 am, during which hours complete silence must be 

maintained. 

2.8. PETS 

Pets are allowed on site, incurring an extra charge, 

limited to one pet per Camping pitch or Accommodation. 

Their vaccination records must be up to 

date at check-in. Pursuant to Article 211-1 of the 

French Rural and Maritime Fishing Code, and to 

the enforcing ministerial decrees and orders, attack 

dogs (like pit bulls) and guard dogs (like rottweilers) 

are prohibited. The admission of any pet to the 

premises is subject to compliance with the applicable 

regulations in force in France. Dogs and other pets 

may not be left to run free, or even locked inside, in 

the absence of their owners, who shall be civilly liable 

for them. Any behavioural problems resulting from 

the owner’s negligence (a dog left alone and barking, 

droppings not picked up, etc.) and requiring action by 

the Establishment’s maintenance team will result in a 

€100 charge (including VAT). Stays with a pet can only 

be booked for certain categories of Accommodation. 

2.9. VISITORS 

Visitors must report to Reception and obtain the prior 

authorisation of the manager or their representative 

in order to be admitted on the Establishment. The 

number of visitors permitted, beyond the maximum 

capacity of the Accommodation or Camping pitch, 

is strictly limited to four (4) persons. Visitors who 

are admitted shall at all times remain under the 

responsibility of the Client who receives them. Their 

admission is subject to the payment of an entrance 

fee, the amount of which is displayed at the entrance 

of the Establishment or provided upon request by 

Reception or the MS Vacances Reservations Department. 

Visitors’ vehicles are strictly prohibited within 

the Establishment. In the event of exceeding the 

Accommodation or Camping Pitch capacity, access 

to the aquatic area will be denied to visitors. Services 

such as children’s and teenager’s Clubs are strictly 

prohibited to visitors. 

2.10. TRAFFIC AND PARKING 

On the grounds of the Establishment, vehicle speed 

is limited to a maximum of 10 km/h. Vehicles are 

allowed to circulate between 7 am and midnight. 

Only vehicles belonging to holidaymakers staying on 

site may drive on the Establishment’s grounds. Only 

one vehicle per Booking may enter the Establishment, 

except for 4 and 5 bedroom Accommodations which 

are allowed two vehicles. It is specified that these 

vehicles may park on the allotted spot or, in some 

cases, in a car park designated by the Establishment. 

In the absence of available spaces in the immediate 

vicinity, parking shall be permitted only on the designated 

collective car parks, including those located at 

the entrance. 

Vehicles must be parked in such a way that does 

not block the flow of traffic or prevent new guests 

from setting up on their own spot. The gates will be 

closed from midnight to 7 am. During those hours, 

any attempt to force them open is strictly prohibited. 

The manager will make every effort to fulfil the 

Establishment’s duty of watching over the grounds of 

the campsite. However, this duty is limited in respect 

of actions by third parties resulting in damage to a 

Client’s or a visitor’s vehicle on the Establishment’s 

grounds or in an internal or external car park. One 

vehicle may not follow immediately after another to 

enter or exit the property, and the gates may not be 

manipulated to allow another vehicle to enter or exit. 

2.11. UPKEEP AND APPEARANCE 

OF THE FACILITIES 

Each person is bound to abstain from any actions that 

could damage the cleanliness, hygiene or appearance 

of the Establishment and its facilities, particularly its 

toilets and shower blocks. Wastewater may not be 

disposed of on the ground or in the gutters. Clients 

must empty their wastewater in the facilities provided 

for that purpose. Household and other waste must 

be placed in the bins. Washing may only be done 

in the sinks provided for that purpose. It is strictly 

prohibited to use trees as a support, in particular for 

the purpose of hanging, suspending or fastening 

laundry, objects or any other equipment, this being 

for reasons of safety and the preservation of vegetation. 

Planted arrangements and floral decorations 

must be respected. Clients are prohibited from driving 

nails into trees, cutting their branches or planting 

any new growth. Personal methods or trenches dug 

in the earth may not be used to delimit the location 

of a facility. Any damage caused to the vegetation, 

fencing, land or facilities at an Establishment will be 

charged to the Client. The spot used during the stay 

must be maintained in the same condition as when 

the Client arrived on-site. 

At all MS Vacances Establishments, shared indoor 

spaces and Accommodations are always nonsmoking. 

Campers are strictly prohibited from 

plugging an electric grill into the Establishment’s 

facilities (Accommodation, power hook-ups, etc.). 

Charging stations for electric vehicles are available for 

a fee. It is strictly prohibited to plugg into the Establishment’s 

facilities (Accommodation, power hookups, 

etc.). It is strictly forbidden to wear swimming 

shorts (such as Bermuda shorts or floating shorts, for 

example), wetsuits or similar garments for swimming. 

No exemption will be granted. It is understood that 

swimming shorts are permitted on the poolside (out 

of the water). Children up to and including 6 years of 

age may wear lycra-type anti-UV swimming T-shirts. 

Appropriate dress is required in common areas. 

2.12. SAFETY & SECURITY 

2.12.1. Fire 

Open flames (using wood, charcoal, etc.) are strictly 

prohibited. Camping stoves must be maintained in 

good working order and may not be used in unsafe 

conditions. Notify management immediately in the 

event of a fire. Fire extinguishers are available in case 

of need. A first aid kit is available at reception and 

at the water park’s surveillance station. In the event 

of an evacuation, see the Establishment’s evacuation 

plan. 

2.12.2. Theft 

MS Vacances will make every effort to fulfil its duty of 

watching over the grounds of the campsite. However, 

this duty is limited in respect of actions by third parties 

like theft on the Establishment’s property during the 

Client’s stay. Only property kept in one of the safes 

available for hire from Reception is guaranteed by the 

Establishment. Clients are invited to take the usual 

precautions to protect their property. 

2.13. MINORS 

All people under the age of 18 shall remain under the 

responsibility and the supervision of their parents or 

legal guardians. 

2.14. GAMES 

No violent or disruptive games may be played in or 

close to the facilities. The conference room cannot 

be used for action games. Children must always be 

under parental supervision. 

2.15. STORAGE 

No equipment not in use may be left on the grounds 

without management’s agreement and then only in 

the agreed location. A fee may be charged for this 

service. 

2.16. VIOLATIONS OF THE RULES 

& REGULATIONS 

In the event of serious or repeated violations of the 

Rules & Regulations, and after the manager has issued 

a warning to comply with them, the manager may 

elect to terminate the contract. In the event 

of a criminal offence, the manager may call in law 

enforcement. 

LEGAL INFORMATION 

MS Vacances Group: a simplified joint stock 

company with registered capital of €23,984 – SIRET 

business registration number 384 598 421 000 12 – 

APE activity code 64 20 Z. 

MS Vacances, a simplified joint stock company 

registered with the La Roche-sur-Yon Trade and 

Companies Register under number 384 598 421, 

with head offices located at 635 Chemin de la Parée, 

85560 Longeville-sur-Mer, France, places a priority on 

protecting personal data. 

MS Vacances is particularly attentive to compliance 

with the applicable privacy protection and personal 

data processing provisions of the EU General Data 

Protection Regulation (GDPR) and the French Data 

Protection Act no. 78-17 of 6 January 1978. 

The purpose of this Privacy Policy is to inform Data 

Subjects of the existence of the Processing set up 

by MS Vacances in its capacity as Controller and the 

methods used for that Processing. 

1. DEFINITIONS 

The following terms will be understood as having the 

below meanings when capitalized herein, whether 

used in singular or plural form: 

Account: a personal account (as defined by the GTS) 

created by a Customer on the Website ; 

App: the application made by Cool’n Camp for MS 

Vacances Customers who want to take advantage of 

available concierge services during their stay ; 

Controller: the natural person or legal entity that 

determines the purposes of and methods used by the 

Processing ; 

Customer: any adult natural person making a 

booking with MS Vacances for their own personal 

purposes, under the terms and conditions laid down 

in the GTS ; 

Data subject: a natural person whose Personal Data 

are processed by MS Vacances, corresponding to the 

definition of the term “User” below ; 

Device: the hardware (computer, tablet, smartphone, 

telephone, etc.) used by the Data Subject to view or 

display the Website and/or any other digital media 

published by a third party ; 

ESC / Municipal Partnership: a partnership between 

a public or private legal entity and MS Vacances, 

allowing that entity to make bookings via the dedicated 

“ESC / municipal partnership” section of the 

Website ; 

GTS: the General Terms of Sale, available on the 

Website ; 

Intermediate Archiving: the relocation of Personal 

Data that continue to be of administrative interest (for 

example, in the event of a dispute) and/or that are 

legally required to be retained, to a separate database 

that is logically or physically segregated and, in either 

case, to which access is limited. This archive is an intermediate 

step before the deletion or anonymization 

of the concerned Personal Data ; 

Lease Agreement: a contract signed by a site 

manager and a Lessee for the lease of a pitch, under 

the terms and conditions set forth therein ; 

Lessee: any adult natural person entering into a 

lease with the site manager, for their own personal 

purposes, the terms of which are defined in their 

Lease Agreement ; 

MS Vacances: the company referenced in the legal 

notice which is available on the Website, acting in the 

capacity of Controller; 

Personnal Data: personal data relating to a Data 

Subject (as defined by the Personal Data Regulation) 

which are collected and processed by MS Vacances ; 

Personnal Data Regulation: the French Data Protection 

Act no. 78-17 of 6 January 1978, pursuant to 

Regulation (EU) 2016/679 of the European Parliament 

and of the Council of 27 April 2016 on the protection 

of natural persons with regard to the processing of 

personal data and on the free movement of such 

data, and repealing Directive 95/46/EC (General Data 

Protection Regulation) ; 

Privacy Policy: this data protection and privacy policy 

applicable to Data Subjects, which has been implemented 

by MS Vacances and which forms an integral 

part of the GTS and the Lease Agreement ; 

Processing: any Processing operation or set of operations 

carried out by MS Vacances in its capacity as 

Controller, using the Personal Data collected via the 

Website or directly by MS Vacances ; 

Special rights: the rights granted to Data Subjects 

by the Personal Data Regulation, as concerns the 

Processing of their Personal Data. 

User: any user visiting the Website, including current 

and prospective Customers and Lessees. 

Website: the Website that is available at the URL 

https://www.ms-vacances.com, on which this Privacy 

Policy is hosted. . 

2. PERSONAL DATA PROCESSING 

MS Vacances uses Personal Data to provide access 

to the Website, use thereof and any enhancements 

thereto and, generally speaking, in connection with 

the Data Subjects’ relations with MS Vacances, for the 

purposes of: 

• Account creation and management: this Processing 

is based on the legitimate interest of MS Vacances, for 

which the Personal Data are retained for a period of 

three years following the date of the last contact with 

the Data Subject in question; 

• Operations relating to the business relationship 

between MS Vacances and the Data Subjects as 

concerns invoicing and accounting: this Processing is 

based on the contractual execution of the GTS with 

the Customers or execution of the Lease Agreement 

with the Lessees, for which the Personal Data are 

kept throughout the financial year and then stored in 

Intermediate Archiving for a period of 10 years from 

close of the financial year; 

• Commercial communications operations, namely 

carried out by electronic means, such as sending the 

MS Vacances newsletter to the Users (which may 

contain information about the latest news from the 

company) or organizing contests, on condition that 

the User has ticked the relevant box: this Processing 

is based on the Data Subjects’ consent, for which the 

Personal Data are kept for a period of three years from 

the date of the last contact with the Data Subject in 

question; 

• Commercial communications operations carried out 

by post (by sending greeting cards to Customers in 

order to maintain their connection with MS Vacances) 

or by telephone: this Processing is based on the 

legitimate interest of the Data Subjects, for which 

the Personal Data are retained for a period of three 

years from the date of the last contact with the Data 

Subject in question; 

• Contest organization: this Processing is based on the 

contractual execution of the relevant contest rules, 

for which the Personal Data are stored in an active 

database for the duration of the contest in question 

and then transferred to Intermediate Archiving for a 

period of five years from the date of the last contact 

with the Data Subject in question; 

• Monitoring of Customer / Lessee relations, namely 

including complaint management: this Processing is 

based on the contractual execution of the GTS / Lease 

Agreement, for which the Personal Data are stored in 

an active database for the duration of the contract 

and then transferred to Intermediate Archiving for a 

period of five years; 

• Supervision of children ages 4 to 14 who are 

enrolled in MS Vacances kids’ clubs and their diets 

(with the specification that the optional collection 

of sensitive data like data relating to allergies or 

health information requires the prior consent of the 

concerned minor’s legal guardians to the Processing 

of the child’s health data): this Processing is based 

on the legitimate interest of MS Vacances, for which 

the Personal Data are kept throughout the concerned 

Data Subjects’ time at the MS Vacances site; 

• Use of the Website: this Processing is based on the 

legitimate interest of MS Vacances in allowing Users 

to browse the Website, for which the Personal Data 

are kept for the duration of the visit to the Website; 

• Production of commercial statistics, analyses and 

marketing tools (particularly ratings, scores, etc.): this 

Processing is based on the Data Subjects’ consent, for 

which the Personal Data are retained for a period of 

13 months; 

• Management of requests to exercise any Special 

Rights under the terms and conditions of Article 9 

(“Special Rights”) below: this Processing is based 

on a legal obligation of MS Vacances, for which the 

Personal Data are stored in an active database for 

the duration of handling of the request and then 

transferred to Intermediate Archiving for a period of 

five years; 

• Management of disputes and Lessees’ outstanding 

balances: this Processing is based on the legitimate 

interest of MS Vacances, for which the Personal Data 

are stored in an active database until the issue is 

resolved and then transferred to Intermediate Archiving 

for a period of five years; 

• Fraud prevention: this Processing is based on the 

legitimate interest of MS Vacances, for which the 

Personal Data are retained for a period of six years; 

• Management of police forms: this Processing is 

based on a legal obligation of MS Vacances under 

Article R611-42 of the French Code for Entry and Residence 

of Foreigners and Right of Asylum, for which 

the Personal Data are kept for a period of six months; 

• Recruitment management via the “Job offers” 

section of the Website: this Processing is based on 

pre-contractual measures, for which the Personal 

Data are stored throughout the hiring process; 

• Retention of job applications: this Processing is 

based on the applicants’ consent to MS Vacances retaining 

their applications so they may be recontacted 

at a later date, for which the Personal Data are kept 

for a period of one year; 

• Management of the “ESC / municipal partnership” 

section of the Website where partners can make 

bookings: this Processing is based on the contractual 

execution of the partnership between MS Vacances 

and the concerned Economic and Social Committee 

or municipality, for which the Personal Data are 

retained for the duration of the partnership agreement 

and then transferred to Intermediate Archiving 

for a period of five years. 

If, at the time of registration, a Data Subject ticks 

the relevant box, MS Vacances may use their data to 

communicate with them, namely by email and text 

message. 

This Processing is performed in accordance with the 

Personal Data Regulation. 

Each User is asked to review this Privacy Policy, which 

is available on the Website or by request sent to 

MS Vacances at the following email address: rgpd@ 

ms-vacances.com. 

3. PERSONAL DATA COLLECTION 

MS Vacances collects the following categories of 

Personal Data when Data Subjects browse the 

Website, create an Account, add more information 

to that Account or enter into telephone, email or 

in-person discussions with MS Vacances: 

• Identification data: full name, date of birth, postal 

address, email address, telephone number and vehicle 

number (attached to a booking for parking purposes); 

• Professional information: CVs and cover letters submitted 

by job applicants via the “Job offers” section 

of the Website; 

• Economic and financial information: bank details, 

invoicing data and references to the insurance policies 

taken out by Customers and Lessees; 

• Log-in data: the identifiers and passwords (not 

stored in clear text) that Users use to access their 

Accounts on the Website; 

• Browsing data: date, time, IP address and pages 

viewed by a Data Subject when visiting the Website. 

Essential information is indicated by an asterisk (*) 

on MS Vacances forms. Anyone who chooses not to 

provide this required information will not be able to 

PRIVACY POLICY 

of personal informations 

access all the MS Vacances services. 

MS Vacances collects the Personal Data entered 

when making a booking on the Website or communicated 

by telephone, email or in person to any MS 

Vacances establishments. To that end, MS Vacances 

processes the Personal Data of the person providing 

the information as well as the full names and dates 

of birth of the other people in their party (including 

any children). 

4. PERSONAL DATA STORAGE 

The Website is hosted by the company whose contact 

information is available by clicking here. 

Every precaution is taken to store the Data Subjects’ 

Personal Data in a secure environment and to prevent 

them from being altered, damaged or accessible by 

any unauthorized third parties. The information 

provided by a Data Subject will never be transmitted 

to third parties for commercial purposes, nor will it be 

sold or exchanged. 

5. RECIPIENTS OR CATEGORIES OF RECIPIENTS 

As part of its business operations, MS Vacances 

may make use of processors commissioned to 

provide certain services on its behalf. Consequently, 

some Personal Data may be transmitted to them. 

However, these processors are not permitted to use 

the Personal Data for purposes other than those 

requested by MS Vacances. 

The Personal Data gathered by MS Vacances are 

reserved for the exclusive use of the latter and for 

processors that are responsible for: 

• Hosting the Website; 
• Developing and maintaining the Website; 
• Providing the database of Customers and Lessees; 
• Providing the App; 
• Making telephone calls to Users. 

As Controller, MS Vacances will refrain from transferring 

any Personal Data outside the European Union. 

Should any Personal Data be the subject of such a 

transfer, MS Vacances will implement appropriate 

safeguards, in accordance with the GDPR, and 

will in particular implement the current versions of 

the standard contractual clauses adopted by the 

European Commission. 

Personal 

Data 

recipient 

Nature 

of the 

transferred 

Personal 

Data 

Purpose 

of the 

transfer 

Location 

of the 

Personal 

Data 

Level of 

protection 

offered 

by the 

country or 

exception 

provided 

by the 

Personal 

Data Regulation 

COOL 

N’CAMP 

Identification 

data 

Booking 

information 

Use of the 

App 

App hosted 

on Amazon 

Web Services 

servers located 

in the 

European 

Union 

Notifications 

sent by the 

company 

OneSignal, 

located in 

the USA 

Invitations to 

log into the 

App sent by 

MailChimp, 

located in 

the USA 

Adequate 

(including 

for Personal 

Data 

transfers to 

the USA) 

OVH All 

Personal Data 

processed via 

the Website 

Hosting of 

the Website 

France Adequate 

SEPTEO All 

Personal Data 

processed via 

the Website 

Tracking of 

Customers 

and Lessees 

via a 

dedicated 

database 

Ireland Adequate 

PERFORMANCE 

AGENCY 

All 

Personal Data 

processed via 

the Website 

Website 

development 

and maintenance 

France Adequate 

ADICTIZ All 

Personal Data 

processed via 

the Website 

Organization 

of contests 

European 

Union 

Adequate 

6. HYPERLINKS 

From the Website, Users can navigate to other 

websites (such as TripAdvisor) and social media 

(Facebook, Instagram and YouTube) by means of 

hyperlinks. If a User decides to click on one of those 

hyperlinks, they will leave the Website. MS Vacances 

recommends that Users should review the privacy 

policy of the other website or social media so they 

can see how it may use and share their data. 

When Users register for or log into MS Vacances 

services on social media, MS Vacances may collect 

their Personal Data in accordance with this Privacy 

Policy. 

7. RESPECT FOR DATA SECURITY 

AND CONFIDENTIALITY 

Pursuant to the Personal Data Regulation, MS 

Vacances takes all appropriate technical, physical 

and organizational measures in view of the nature 

of the data and the risks posed by their Processing, 

so as to preserve the security and confidentiality 

of the Users’ Personal Data, namely by preventing 

them from being altered, damaged or accessible by 

unauthorized third parties. 

8. ONLINE TRANSACTION SECURITY 

In accordance with the GTS, the Website uses the 

secure payment interface provided by its online 

payment service provider (Lyra Collect) to secure its 

Customers’ bank transactions. 

As a result, when a Customer makes a payment 

on the Website, their details are transmitted in 

encrypted form to Lyra Collect, without MS Vacances 

having any access thereto. 

MS Vacances does not collect the full number of the 

Customer’s credit/debit card or its security code. 

Any Data Subjects wishing to exercise the rights 

identified in Article 9 (“Special Rights”) in relation 

to their credit/debit card information should contact 

Lyra Collect directly. 

9. SPECIAL RIGHTS 

Pursuant to the Personal Data Regulation, Data 

Subjects may exercise the following Special Rights at 

any time: 

• Right of access; 
• Right to rectification; 
• Right to erasure; 
• Right to restriction; 
• Right to data portability; 
• Right to object; 
• Directives in the event of their death. 

9.1. Right of access 

A Data Subject may obtain from MS Vacances 

confirmation as to whether or not Personal Data 

concerning them are being processed and, where 

that is the case, access to the Personal Data and the 

following information: 

a) The purposes of the Processing; 

b) The categories of Personal Data concerned; 

c) The recipients or categories of recipients to whom 

the Personal Data have been or will be disclosed; 

d) Where possible, the envisaged period for which 

the Personal Data will be stored or, if not possible, 

the criteria used to determine that period; 

e) The existence of the right to request from MS 

Vacances rectification or erasure of Personal Data or 

restriction of Processing of Personal Data concerning 

the Data Subject or to object to such Processing; 

f) The right to lodge a complaint with the CNIL 

(French Data Protection Authority); 

g) Where the Personal Data are not collected from 

the Data Subject, any available information as to 

their source; 

h) The existence of automated decision-making, 

including profiling, and, at least in those cases, meaningful 

information about the logic involved, as well 

as the significance and the envisaged consequences 

of such Processing for the Data Subject. 

Where Personal Data are transferred to a third 

country or to an international organization, the Data 

Subject shall have the right to be informed of the 

appropriate safeguards relating to the transfer. 

MS Vacances will provide a copy of the Personal Data 

undergoing Processing. 

For any further copies requested by the Data Subject, 

MS Vacances may charge a reasonable fee based on 

administrative costs. 

Where the Data Subject makes the request by electronic 

means, and unless otherwise requested by the 

Data Subject, the information shall be provided in a 

commonly used electronic form. 

The Data Subject’s right to obtain a copy of their 

Personal Data shall not adversely affect the rights and 

freedoms of others. 

9.2. Right to rectification 

The Data Subject may obtain from MS Vacances 

without undue delay the rectification of inaccurate 

Personal Data concerning them. The Data Subject 

also has the right to have incomplete Personal Data 

completed, including by means of providing a supplementary 

statement. 

9.3. Right to erasure 

The Data Subject has the right to obtain from MS 

Vacances the erasure of Personal Data concerning 

them without undue delay where one of the following 

grounds applies: 

(a) The Personal Data are no longer necessary in 

relation to the purposes for which they were collected 

or otherwise processed by MS Vacances; 

(b) The Data Subject withdraws consent on which the 

Processing of their Personal Data is based, and where 

there is no other legal ground for the Processing; 

(c) The Data Subject exercises their right to object 

under the conditions reproduced below, and there 

are no overriding legitimate grounds for the Processing; 

(d) The Personal Data have been unlawfully processed; 

(e) The Personal Data have to be erased for compliance 

with a legal obligation; 

(f) The Personal Data were collected from a child. 

9.4. Right to restriction 

The Data Subject has the right to obtain from MS 

Vacances restriction of Processing of Personal 

Data concerning them where one of the following 

grounds applies: 

(a) MS Vacances verifies the accuracy of the Personal 

Data after the Data Subject contests the accuracy of 

the Personal Data; 

(b) The Processing is unlawful and the Data Subject 

opposes the erasure of the Personal Data and 

requests the restriction of their use instead; 

(c) MS Vacances no longer needs the Personal Data 

for the purposes of the Processing, but they are 

required by the Data Subject for the establishment, 

exercise or defence of legal claims; 

(d) The Data Subject has objected to Processing under 

the conditions reproduced below, and MS Vacances 

verifies whether its legitimate grounds override those 

of the Data Subject. 

9.5. Right to data portability 

The Data Subject may receive from MS Vacances 

the Personal Data concerning them, in a structured, 

commonly used and machine-readable format 

where: 

(a) The Processing is based on consent or on a 

contract; and 

(b) The Processing is carried out by automated means. 

In exercising their right to data portability, the Data 

Subject has the right to have the Personal Data 

transmitted directly from MS Vacances to another 

controller designated by the Data Subject, where 

technically feasible. 

The Data Subject’s right to data portability shall not 

adversely affect the rights and freedoms of others. 

9.6. Right to object 

The Data Subject may object, on grounds relating to 

their particular situation, at any time to Processing 

of Personal Data concerning them which is based on 

the legitimate interest of MS Vacances. MS Vacances 

shall no longer process the Personal Data unless it 

demonstrates compelling legitimate grounds for the 

Processing which override the interests, rights and 

freedoms of the Data Subject or for the establishment, 

exercise or defence of legal claims. 

9.7. Directives in the event of death 

The Data Subject may provide directives to MS 

Vacances in respect of the storage, erasure and 

disclosure of their Personal Data after their death, 

which directives can also be registered with a “certified 

trusted digital partner”. These directives, which 

are akin to a “digital will”, may designate a person 

responsible for their execution. Failing that, the Data 

Subject’s heirs will be designated for that purpose. 

In the absence of any directives, the Data Subject’s 

heirs may contact MS Vacances in order to: 

• Access the Personal Data Processing they need for 

the “organization and settlement of the deceased’s 

estate”; 

• Receive the transmission of “digital assets” or 

“data that may be considered family souvenirs to 

which the heirs may be entitled”; 

• Close the Data Subject’s Account on the Website 

and object to the ongoing Processing of their 

Personal Data. 

In any case, the Data Subject may inform MS 

Vacances at any time that they do not wish their 

Personal Data to be shared with a third party in the 

event of their death. 

10. EXERCISE OF SPECIAL RIGHTS 

These rights may be exercised at any time by contacting 

MS Vacances: 

• By email sent to rgpd@ms-vacances.com; 
• By post sent to MS Vacances - RGPD, 635 Chemin 

de la Parée, 85560 Longeville-sur-Mer, France. 

For the fulfilment of requests to exercise these rights 

under the conditions set forth above, and in the 

event that MS Vacances has any doubts concerning 

the person making the request, MS Vacances may 

ask that the latter provide proof of their identity by 

communicating their full name and email address, 

accompanied by a copy of their valid official identification. 

A response will be sent to the Data Subject within 

one month of the date of receipt of the request. 

As needed according to the complexity and/or the 

number of requests, MS Vacances may extend that 

timeframe by two months, in which case it will so 

notify the Data Subject. 

In the case of a request from a Data Subject to delete 

their Personal Data and/or in the case of exercise of 

their right to erasure, MS Vacances may still keep 

those Personal Data via Intermediate Archiving, for 

the duration needed to satisfy its legal obligations 

or for evidential purposes during the applicable 

limitation period. 

The Data Subject may also lodge a complaint with 

the competent supervisory authority (the CNIL). 

11. PASSWORD SECURITY 

MS Vacances takes every precaution to ensure that 

Data Subjects’ passwords are stored securely. 

However, the security of a password also depends 

on its construction. 

As a reminder to Data Subjects, for a password to 

be valid, it must contain at least eight characters, 

with at least three of the following four types of 

characters: uppercase letters, lowercase letters, 

numbers and special characters. 

Mnemonic techniques like these can be used to 

create complex passwords: 

• Use the first letters of each word in a sentence 

and common abbreviations for words; for example, 

“Passwords should be easy to remember!” could 

become Psbez2r! as a password; 

• Use a capital letter for nouns (like “Password”); 
• Keep any punctuation (like !); 
• Express numbers and words that sound like 

numbers as digits from 0 to 9 (like to -> 2). 

Version in effect as from 23/09/24.