GENERAL TERMS AND CONDITIONS OF RENTAL
BOOKING
A booking can only be processed once we have received the signed booking contract together with a deposit, the amount of which depends on the type of accommodation booked:
Camping pitch bookings: €80 deposit + booking fees + optional cancellation and interruption insurance.
Accommodation bookings: 30% of the rental price + booking fees + optional cancellation and interruption insurance.
Weekend bookings: Full payment + €10 booking fee + optional cancellation and interruption insurance.
The booking becomes final once written confirmation has been issued by the campsite.
Bookings are personal and non-transferable. Subletting or transferring a booking to a third party is strictly prohibited.
Any changes to the booking contract that may result in an increase or decrease in the amount payable must be reported to the campsite and will only take effect once approved by management.
In the event of an inaccurate declaration, the contract will be automatically terminated and all amounts already paid will be retained by the campsite.
Please note: Minors who are not accompanied by their parents are not permitted to stay at the campsite.
GROUP BOOKINGS
Any booking involving more than 3 accommodation units or camping pitches, whether made by the same person or by different people who know each other and are travelling together for the same purpose and on the same dates, is considered a group booking.
Our accommodation is exclusively intended for individual guests.
For any group booking request, you must contact us by telephone, email or via the Contact Us section of our website.
We reserve the right to review each group booking request before accepting or refusing it.
PAYMENT METHODS
When returning the signed booking contract, payment can be made by bank cheque, French postal cheque account (CCP), postal money order, ANCV holiday vouchers (the complete vouchers, including the upper detachable section), bank transfer or, for online bookings, by credit/debit card, PayPal or Floa Bank.
Bank transfers: Please include your booking reference so that we can allocate your payment to the correct stay.
The reception will not accept cheques for amounts exceeding €50 within 30 days of your arrival.
Please note: ANCV holiday vouchers cannot be used to pay the tourist tax when settling the remaining balance.
BALANCE PAYMENT
The remaining balance must be paid as follows:
For rental accommodation and camping pitches: the full remaining balance must be paid 30 days before your arrival.
If you make a booking less than 30 days before your arrival, the full amount of your stay must be paid at the time of booking.
Please note that no payment reminders will be sent.
Once we have received your final payment, we will send you your booking confirmation voucher.
If the remaining balance is not paid within the specified time frame, the booking will automatically be considered cancelled and all amounts already paid will be retained by the campsite.
RATES
Our rates include:
Rental of the camping pitch or accommodation (for the number of people specified, with babies also counted as one person).
Gas and electricity supply for rental accommodation.
Access to the swimming pool complex (exclusively reserved for campsite guests), playgrounds, shared sanitary facilities and certain activities.
Our rates do not include:
Booking fees.
Cancellation and interruption insurance.
TOURIST TAX: This mandatory local tax is collected together with the remaining balance, at the applicable rate and during the relevant collection period.
Additional services such as pets, certain activities, linen hire, end-of-stay cleaning and various rentals (bicycles, etc.).
Wi-Fi packages.
Security deposits for rental accommodation, required as a guarantee that the accommodation will be returned in GOOD CONDITION (€200, refundable upon departure following the inventory check, subject to any missing or damaged items).
SECURITY DEPOSITS
A – RENTAL ACCOMMODATION
Upon arrival, a security deposit of €200 will be required, either by cheque or by credit/debit card pre-authorisation (card imprint).
In the event of damage (breakages, missing items or deterioration), we will retain the amount necessary to restore the accommodation to its original condition.
End-of-stay cleaning requirements:
On the day of departure, we ask you to leave your accommodation clean and tidy, in accordance with the following instructions:
Floors cleaned.
Dishes washed and dried.
Blankets folded and put away.
Bins emptied.
Cupboards, kitchen and bathroom facilities cleaned.
If these instructions are not followed, cleaning fees will be charged according to the type of accommodation (details and prices are available on our website).
Accommodation inspection:
A member of our team will inspect the accommodation after your departure.
If no issues are found, the security deposit will be released and you will receive confirmation by email.
Reporting a problem upon arrival:
If you notice any problem when you arrive, you must report it to reception within a maximum of 24 hours.
If no report is made within this time frame, no complaints can be considered at the end of your stay.
B – CAMPING PITCHES
A €10 deposit per swimming pool wristband is required when non-permanent wristbands are used.
MISCELLANEOUS (BARBECUES, SWIMMING POOL COMPLEX, PETS, PLAY AREAS, PHOTOGRAPHY, ETC.)
Only gas barbecues are permitted.
The swimming pool areas are exclusively reserved for campsite guests. Access is prohibited to visitors. Children must be accompanied by an adult.
Pets are accepted subject to an additional fee. They must be kept on a lead, microchipped or tattooed, and vaccinated. Their vaccination record must be presented on arrival. Category 1 and 2 dogs are not permitted.
Pets must never be allowed to roam freely or left unattended, even inside accommodation. Owners remain legally responsible for their animals.
One pet per camping pitch is permitted.
Leather footballs are strictly prohibited within the campsite grounds.
We may take photographs of you and your family for the campsite's advertising and promotional purposes. If you do not wish to be photographed, you must notify us by registered letter before your arrival.
The campsite cannot be held responsible for any inconvenience caused by wild animals or insects.
Charging electric vehicles directly from the electrical supply on a camping pitch is prohibited. Any damage caused to the electrical network will be charged to the guest concerned.
Electric vehicle charging stations are available on site (please ask reception for information about rates).
EXTRACT FROM THE CAMPSITE RULES AND REGULATIONS
Swimming pool:
Swimming shorts are strictly prohibited. Proper swimwear must be worn.
Drinking and smoking are strictly prohibited within the swimming pool area. Failure to comply may result in expulsion from the campsite.
Quiet hours:
The speed limit for motor vehicles within the campsite is 10 km/h. Vehicle circulation is prohibited between 11 pm and 7 am (the access gates are closed during these hours).
The volume of radios, music and other sound equipment must not be audible beyond the boundaries of your own pitch.
From 11 pm onwards, everyone must respect their neighbours' right to peace and quiet.
ARRIVAL / DEPARTURE
For mobile home rentals:
Arrival: from 4 pm (10 am if the Weekend Package option is booked during the low season).
Departure: by 10 am (5 pm if the Weekend Package option is booked during the low season).
For camping pitches:
Arrival: from 1 pm during the high season and 2 pm during the low season.
Departure: by 12 noon.
LATE ARRIVAL – EARLY DEPARTURE
The campsite management must be notified in writing (by email or letter) of any expected delay in your arrival in order to keep your accommodation or camping pitch reserved.
If we have not heard from you within 24 hours of your scheduled arrival date, we reserve the right to reallocate the pitch or accommodation originally booked.
No refund or reduction will be granted in the event of a late arrival or early departure, regardless of the reason.
The full amount for all booked days and/or nights remains payable to the campsite.
CANCELLATION AND INTERRUPTION INSURANCE (OPTIONAL)
No refund of amounts paid will be possible if you have not taken out cancellation and interruption insurance.
We strongly recommend taking out NEAT CAMPING cancellation and interruption insurance.
Our partner, Neat Camping, undertakes to reimburse all or part of your holiday costs in accordance with the insurance terms and conditions.
Optional Flex by Neat Camping cancellation insurance:
The insurance premium must be paid in full at the time of booking and is non-refundable.
The cost is 5% of the total stay price (excluding booking fees and tourist tax).
The full cancellation terms and conditions can be viewed and downloaded from our website (at the bottom of the homepage).
No refund will be issued if cancellation insurance has not been purchased.
In the event of cancellation, you must notify the campsite of your decision as soon as the event preventing your departure occurs, by letter or email.
If the event is covered by the insurance terms and conditions, you must notify the insurer within 48 hours and provide all the necessary information and supporting documents.
INTEREST-FREE PAYMENT IN 4 INSTALMENTS BY CREDIT/DEBIT CARD WITH OUR PARTNER FLOA BANK
Our financial partner FLOA offers payment solutions for purchases of goods and/or services in 4 instalments by credit/debit card.
These payment solutions are reserved for private individuals (adults) residing in France and holding a Visa or MasterCard with an expiry date that covers the entire repayment period.
FLOA, registered with the Bordeaux Trade and Companies Register under number 434 130 423, whose registered office is located at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), is supervised by the French Prudential Supervision and Resolution Authority (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr).
FLOA reserves the right to accept or refuse your financing application. You have a statutory 14-day withdrawal period.
For further information, please visit:
https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois
Please note that if you choose to pay for your purchase of goods and/or services using these payment solutions, your personal data will be transmitted to FLOA for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt collection.
For further information, please visit:
https://www.floabank.fr/politique-confidentialite
CONSUMER MEDIATOR
In the event of a dispute, and after first contacting the establishment's customer service department, any campsite guest may refer the matter to a consumer mediator within a maximum period of one year from the date of the written complaint sent by registered letter with acknowledgement of receipt (LRAR) to the campsite operator.
The contact details of the mediator who may be contacted by the guest are as follows:
CM2C – The Consumer Mediation Centre of Court Conciliators – 14 rue Saint-Jean, 75017 PARIS.