Camping Marmotel

Marmotel is situated on the river's edge between the Aubrac Mountains and the Grands Causses Regional Park, offering a perfect base for nature discovey walks in the stunning Lot Valley.

Village Saint-Geniez d'Olt, an exceptional architecture, animated and bordered of the river LOT.La Valley of the Lot with these _most beautiful Villages of France_.Estaing, Saint-Côme-d'Olt, Sainte-Eulalie-d'Olt: Medieval city.Plateau du Larzac and its Templières cities, Gorges du Tarn, Plateau Aubrac,Laguiole and its cutlery,Conques, Bozouls.Les hiking in nature, the authenticity of the inhabitants, the beauty of the landscapes and typical villages.

TERMS AND CONDITIONS OF SALE CAMPING MARMOTEL

INTRODUCTION

These Terms and Conditions of Sale apply to all services offered on the website Camping Marmotel or any other means of communication.
The purpose of the website content is to inform clients. Some of the services offered may be subject to change depending on the occupancy rate and/or may only be available on certain dates during the season. Prices are provided for information purposes only and are subject to change and valid only for the current season. The service will be provided at the rate applicable on the date of the order. Prices include all taxes. Any change in the VAT rate will result in a change in the price. In accordance with the Tourism Code, Camping Marmotel reserves the right to make changes to the information on the website or any other means of communication. Major changes will be communicated on the website as erratum.

1. BOOKING CONDITIONS

• Contracting parties must be at least 18 years of age and have the legal authority to contract and must not be under guardianship. The contracting party must be present for the entire duration of the stay.
Bookings are valid only upon agreement by the campsite, after receipt of the deposit and either the completed and signed booking contract or acceptance of the terms and conditions of sale when booking online.
• Camping pitch or rental bookings are made on a strictly personal basis. Under no circumstances may you sublet or transfer your booking without the prior consent of the campsite.
• Minors must be accompanied by their parents or legal guardians.

Camping Pitches

• The basic package includes the pitch for a tent, trailer or camper for one or two people and access to the sanitary and reception facilities. Additional fees (extra person, pets, extra vehicle, etc ) are not included in the basic package rate and will be charged as add-ons. Camping pitches can accommodate up to six people maximum (baby included).

Rentals

• Rental accommodations are equipped. The basic package is for two to eight people (baby included) depending on the type of rental.
• Camping Marmotel reserves the right to refuse access to the campsite to groups or families arriving with more guests than the capacity of the rented accommodation. 

Booking fees

Booking fees are €20 for rentals and €10 camping pitches.

2. RATES, TOURIST TAX & ECO-PARTICIPATION

• The listed prices are valid for the 2026 season. Prices are listed in euros, including VAT, and correspond to the chosen accommodation, number of people and duration of stay. Local taxes and optional add-ons are not included.
• A tourist tax collected for the City of Saint Geniez d'Olt is payable upon arrival, per night and per person over 18 years of age.
• An eco-participation is payable upon arrival, per night and per person. Our business is subject to taxes for use of natural resources (clean water) and waste treatment (waste water, household waste, etc.). We therefore charge compensation of (€0.39/pers/night) to raise awareness for these expenses.

3. PAYMENT CONDITIONS

• In a rental accommodation, for bookings made more than 30 days in advance, a deposit of 30% of the price of the reserved services is payable when booking. The balance is payable no later than 30 days before the arrival date.
• In a camping pitch, for bookings made more than 30 days in advance, a deposit of 30% of the price of the reserved services is payable when booking. The balance is payable no later than 30 days before the arrival date.
• For reservations made less than 30 days in advance, the stay is payable in full when booking.

3.1. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment terms, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.

4. NO RIGHT OF WITHDRAWAL

In accordance with article L.221-28 of the consumer code, Camping Marmotel informs its clients that the sale of accommodation services provided on a given date, or for a given frequency, is not subject to the 14-day withdrawal period. 

5. PAYMENT

Accepted payment methods

You may honor your booking with the following payment methods, both for the deposit and balance:

Check, French postal check, holiday voucher, postal order or cash, credit card, national or international bank transfer
Terms and conditions of payment
On the campsite website
An official booking request by the buyer can be broken down as follows:
● 30% deposit + booking fees + cancellation insurance (optional)
● Balance at the latest 30 days before arrival for rentals and camping pitches. In the event that the balance is not paid within the time limits indicated, the booking is considered cancelled and our cancellation conditions described below apply.

By mail

An official booking request by the buyer can be broken down as follows:

● 30% deposit + booking fees + cancellation insurance (optional)
Balance at the latest 30 days before arrival for rentals and camping pitches. In the event that the balance is not paid within the time limits indicated, the booking is considered cancelled and our cancellation conditions described below apply.

This reservation has contractual value only upon receipt by the purchaser of a booking confirmation issued by the campsite.
The balance of the stay is payable at the latest 30 days before arrival. In the event that the balance is not paid within the time limits indicated, the booking is considered cancelled and our cancellation conditions described below apply.

6. CANCELLATIONS AND CHANGES

Changing your booking

● The Client may request a change to their stay at the same campsite (dates, type of accommodation). Without prejudice to the fact that the balance is payable in full before departure, any changes at the request of the client may incur change fees. All change requests must be confirmed in writing by the client and are subject to availability and acceptance by Camping Marmotel. In the event that the contractor wishes to extend their stay, the current rate will apply. Any changes made from higher range to lower range services will not incur a refund.

● Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the cancellation and interruption of stay conditions.

● Any request by the CLIENT to change or cancel their STAY must be sent
to Camping Marmotel by registered letter with acknowledgement of receipt. The time limits indicated below are from the date on which the letter is received, as evidenced by the postmark. Cancellation or changes to the STAY will incur at minimum the following fees:

* More than 30 days before the beginning of the STAY: 30% of the total cost + processing
fees + insurance fees (if taken out)

* Less than 30 days before the beginning of the STAY: 100% of the total cost + processing
fees + insurance fees (if taken out).

Unused services

Any interrupted or shortened stay (late arrival, early departure) or failure to appear at the campsite for a reserved accommodation will not incur a refund.

Cancellation by Camping Marmotel campsite
In order to receive compensation, when possible, we recommend that you take out cancellation or interruption of stay insurance upon booking.

If Camping Marmotel cancels your stay, except in cases of force majeure, the entire cost of the stay will be refunded. However, you may not receive payment of damages. 

Cancellation Insurance
We recommend that you take out cancellation or interruption of stay insurance upon booking.

• Max. 5,000 per claim/Excess 30% on cancellation costs with a minimum of €50 per accommodation

7. YOUR TRIP

Arrival

o Camping pitches: arrivals are from 3:00 p.m. onwards and a security deposit is required by bank card (Twin-axle caravans are not accepted on the campsite.)
o Rental accommodations: you may check in starting at 3:00 p.m. on your day of arrival, and a security deposit is required when you receive the keys to the rental by bank card.

During your stay

The campsite declines all responsibility in the event of an incident falling under the civil responsibility of the camper. All clients must comply with campsite rules. Guests are responsible for any disturbances caused by persons staying with or visiting them.
Departure

• Rental accommodations: on the day of departure indicated on your contract, the rental accommodation must be vacated before 10:00 a.m. The accommodation must be returned in a perfect state of cleanliness, the inventory may be verified, any broken or damaged object will be at your expense, as well as any repairs to the accommodation that may be necessary.
• Your deposit will be returned at the end of your stay, after deduction of any fees incurred, with invoices provided, for any damage found at the exit inventory. Non repayment of the deposit does not preclude payment of additional compensation in the event that the costs exceed the amount of the deposit.
• If the accommodation has not been cleaned before your departure, a minimum cleaning fee of €150 including tax will be charged.
• For any late departure, you may be charged an extra day at the current nightly rate.

8. INTERNAL REGULATIONS

The rules and regulations are posted at the entrance to the establishment and at the reception desk. The Client is required to read and respect these rules.

9. VISITORS

Visitors are admitted to the campsite after checking in at reception and paying the visitor's fee. Visitors will have access to the campsite's facilities, except for the pool area.

10. PETS

One Pet is allowed (except 1st and 2nd category dogs) for a fee payable when booking. They must be leashed. They are prohibited around swimming pools, in food shops and in buildings. Dogs and cats must have their vaccination record up to date.

11. IMAGE RELEASE

You expressly authorise Camping Marmotel to use photographs and/or videos that may be taken during your stay for the communication needs of the Camping
Any guest refusing to be photographed or filmed during their stay must inform Camping Marmotel » in advance and in writing. You also authorise distribution, publication and marketing of these images and videos on all types of media.

12. DISPUTES

● Any complaints regarding non-conformity of the services provided with contractual commitments can be reported by mail or e-mail to Camping Marmotel
13. MEDIATION
In the event of a dispute, you can contact us as follows:
● Send a letter by registered mail with acknowledgement of receipt to Camping Marmotel

In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to article L.612.2 of the code of consumption, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from its written complaint to the professional.
FRANCE MARMOTEL has designated, by registration registered under the number 51942/VM/2311 SAS Médiation Solution as a management entity mediation of consumption.

To contact the mediator, the consumer must make their request:

- Either in writing to: Sas Médiation Solution - 222 chemin de la bergerie 01800 Saint John of Niost
- Either by email to: contact@sasmediationsolution-conso.fr
- Either by completing the online form entitled “Refer to the mediator” on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must imperatively contain:

- The postal, telephone and electronic contact details of the applicant,
- Name, address and registration number at Sas Médiation Solution, from the professional concerned,
- A brief statement of the facts,
- Copy of the prior complaint,
- All documents allowing the processing of the request (voucher order, invoice, proof of payment, etc.)

14. Camping Marmotel LIABILITY 

The client expressly acknowledges that Camping Marmotel cannot be held liable for communication by its partners. All photos and text used on the Camping Marmotel website are non-contractual. They are provided for information purposes only.

14. DATA PROTECTION

The information that you provide in your order will not be communicated to any third party. This information will be considered by Camping Marmotel to be confidential. It will only be used by Camping Marmotel in order to process your order and to improve and customise communication and services offered that are reserved for clients of Camping Paradis Marmotel based on your interests. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any of your personal data. To do this, simply send us a request by mail to the following address: Z.A. LA SALLE, 12130 SAINT GENIEZ D'OLT, indicating your last name, first name and address.

15. DATA PROCESSING AND FREEDOM

The information you provide when placing your booking will not be passed on to any third party. This information will be considered by Camping Marmotel as confidential. It will only be used by Camping Marmotel to process your booking and to reinforce and personalize the communication and the offer of services reserved for Camping Marmotel customers according to your centers of interest. In accordance with the French law of January 6, 1978, you have the right to access, rectify, and oppose any personal data concerning you. To do this, simply send us a request by mail to the following address: Z.A. LA SALLE, 12130 SAINT GENIEZ indicating your name, first name and address.