GENERAL TERMS AND CONDITIONS OF SALE
"This English version is provided for information purposes only. In the event of any discrepancy or dispute regarding interpretation, the French version shall prevail."
Article 1 – Scope
These General Terms and Conditions of Sale (hereinafter referred to as the "Terms and Conditions") govern all holiday bookings offered by Camping de l'Orival, operated by SARL B'ORIVAL, whether reservations are made directly with the campsite, by telephone, by email, via the website www.camping-de-lorival-normandie.com, or through an authorised booking partner.
Any reservation implies the customer's full and unconditional acceptance of these Terms and Conditions as well as the campsite's Internal Regulations.
The customer acknowledges having read these Terms and Conditions before making any reservation, both on their own behalf and on behalf of all persons included in the booking.
These Terms and Conditions are available on the campsite's website and may also be supplied free of charge upon request.
Article 2 – Booking Conditions
2.1 Prices – Booking – Payment
All prices are expressed in euros (€) and include all applicable taxes (VAT included), excluding the tourist tax and any optional services.
The prices applicable are those in force on the date the reservation is made.
All bookings are strictly personal and may not be transferred to another person without the prior written consent of Camping de l'Orival.
A booking shall become final only after:
acceptance by Camping de l'Orival;
receipt of the payment due in accordance with the payment terms communicated at the time of booking.
The balance of the stay must be paid within the deadline specified during the booking process.
Failure to pay within the agreed time limits may result in the cancellation of the reservation in accordance with these Terms and Conditions.
Where applicable, booking fees are non-refundable and remain payable to the campsite.
2.2 Late Arrival
Guests are required to inform the campsite as soon as possible in the event of a delayed arrival.
If no information is received and the campsite has not heard from the guest before the reception closes on the day following the scheduled arrival date, the booking may be considered abandoned.
In such circumstances, the reservation will be cancelled and any sums already paid shall be retained in accordance with the applicable cancellation policy.
2.3 Booking Amendments
Any request to modify a reservation is subject to the prior agreement of the campsite and can only be accepted subject to availability.
No refund or price reduction shall be granted in the event of:
late arrival;
early departure;
interruption of the stay for any reason whatsoever.
2.4 Cancellation by the Customer
Any cancellation request must be submitted in writing by post or email. The date on which Camping de l'Orival receives the cancellation request shall be used to calculate the applicable cancellation charges.
The following cancellation charges shall apply:
More than 30 days before the scheduled arrival date: 100% of the amounts paid will be refunded, excluding booking fees and any cancellation insurance premium, which are non-refundable.
Between 30 and 15 days before the scheduled arrival date: 50% of the total cost of the stay will be retained.
Less than 15 days before the scheduled arrival date: 100% of the total cost of the stay will be retained.
In the event of a no-show, late arrival or early departure, no refund shall be granted.
Where the customer has taken out cancellation insurance, any reimbursement shall be governed exclusively by the terms and conditions of the insurance policy. Camping de l'Orival is not involved in the handling of claims or the insurer's reimbursement decisions.
2.5 Cancellation Due to Non-Payment
If the balance of the booking is not paid within the required time limit, Camping de l'Orival reserves the right to cancel the reservation after formal notice has remained without effect.
Any amounts already paid shall be retained in accordance with the applicable cancellation policy.
2.6 Right of Withdrawal
Pursuant to Article L.221-28 of the French Consumer Code, the statutory right of withdrawal applicable to distance selling does not apply to accommodation services provided on a specific date or during a specified period.
Accordingly, all reservations are firm and final under these Terms and Conditions.
2.7 Cancellation Insurance
Camping de l'Orival offers customers the option of taking out cancellation insurance when making their reservation.
Subject to the terms, conditions and exclusions of the insurance policy, this insurance may reimburse sums paid in the event of cancellation or interruption of the stay for a covered reason.
The insurance terms, exclusions and premium are provided to the customer at the time of booking.
Failure to subscribe to cancellation insurance does not alter the application of these Terms and Conditions.
Article 3 – Stay Conditions
3.1 Check-in and Check-out
Rental Accommodation
Rental accommodation is available from 3:00 p.m. on the day of arrival and must be vacated no later than 10:00 a.m. on the day of departure.
Camping Pitches
Camping pitches are available from 3:00 p.m. on the day of arrival and must be vacated no later than 11:00 a.m. on the day of departure.
Any arrival or departure outside reception opening hours must be agreed in advance with the campsite.
3.2 Occupancy of Accommodation and Pitches
Under no circumstances may the number of occupants exceed the maximum capacity stated at the time of booking.
Camping de l'Orival reserves the right to refuse access to any undeclared additional guest or to terminate the stay without compensation if the authorised occupancy limit is exceeded.
Unaccompanied minors are not permitted.
3.3 Security Deposit
For rental accommodation, the following security deposits are required upon arrival:
€200 security deposit covering any damage;
€60 to €120 cleaning deposit, depending on the type of accommodation.
The security deposit may be paid using any payment method accepted by the campsite.
It will be refunded after the departure inspection or, if the inspection cannot be carried out in the guest's presence, within a maximum of eight (8) days after departure, less any deductions relating to:
damage to the accommodation;
missing or damaged items;
repair costs;
cleaning costs where the accommodation is not returned in the same state of cleanliness as at the beginning of the stay.
If the cost of repairs exceeds the amount of the security deposit, the guest remains liable for the full amount of the additional costs incurred.
3.4 Early Departure
No refund shall be granted in the event of early departure, regardless of the reason, unless otherwise provided for by cancellation insurance or required by law.
3.5 Extension of Stay
Any request to extend a stay must be made at least 24 hours before the scheduled departure date.
Extensions are subject to availability.
3.6 Visitors
Visitors are admitted only with the prior authorisation of campsite management.
All visitors must report to reception immediately upon arrival.
Camping de l'Orival reserves the right to limit or refuse visitor access in order to preserve the safety, security and peace of the campsite.
Guests are responsible for the behaviour of their visitors at all times.
3.7 Pets
Pets are welcome, subject to prior approval by the campsite.
They must:
be kept on a lead at all times;
comply with current identification regulations;
have an up-to-date vaccination record;
not disturb other guests;
never be left unattended in the accommodation or on the pitch.
Pet owners must immediately clean up after their animals.
Dogs subject to specific legal regulations must comply with all applicable legislation.
Camping de l'Orival reserves the right to refuse any animal displaying aggressive behaviour or likely to compromise the safety or comfort of other guests.
3.8 Campsite Rules
In accordance with French regulations, guests agree to comply with the campsite's Internal Regulations.
A copy is displayed at reception and is available upon request.
Any serious or repeated breach of these rules may result in immediate exclusion from the campsite without refund.
Article 4 – Liability
Camping de l'Orival shall not be held liable for the loss, theft or damage of guests' personal belongings unless such loss results from proven negligence on the part of the campsite.
Guests remain solely responsible for their personal belongings and must ensure that they hold valid public liability insurance covering any damage they may cause to third parties during their stay.
All campsite facilities, including the swimming pool, playgrounds and sports facilities, are used entirely at the users' own risk and in accordance with the posted safety instructions.
Children remain under the sole supervision and responsibility of their parents or legal guardians at all times.
Article 5 – Force Majeure
Camping de l'Orival shall not be held liable for any failure to perform all or part of its contractual obligations where such failure results from a force majeure event as defined under Article 1218 of the French Civil Code.
Force majeure includes, but is not limited to, natural disasters, fire, flooding, storms, pandemics, governmental or administrative decisions, widespread utility failures or any other unforeseeable, unavoidable and external event preventing the normal performance of the contract.
Article 6 – Personal Data Protection
Personal data collected during the booking process are processed by Camping de l'Orival for the purposes of managing reservations, invoicing, customer relations and compliance with legal obligations.
Such data are retained only for the period necessary to fulfil these purposes and in accordance with applicable legislation.
In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, guests have the right to access, rectify, erase, restrict or object to the processing of their personal data, as well as the right to data portability.
Requests should be sent to:
Camping de l'Orival
885 Hameau de l'Orival
76950 Les Grandes-Ventes
France
or by email:
camping@orival.fr
If a dispute remains unresolved, guests may lodge a complaint with the French Data Protection Authority (CNIL).
Article 7 – Complaints and Consumer Mediation
Any complaint relating to a stay should be submitted to campsite management as soon as possible in order to facilitate an amicable resolution.
If no satisfactory solution is reached, consumers may refer the matter, free of charge, to the consumer mediator in accordance with Articles L.612-1 et seq. of the French Consumer Code, provided that a written complaint has first been submitted to Camping de l'Orival and no satisfactory response has been received within two months.
The appointed consumer mediator is:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu
75008 Paris
France
Website: www.cm2c.net
Email: declarer-un-litige@cm2c.net
Consumers may also use the European Online Dispute Resolution platform where applicable.
Article 8 – Governing Law and Dispute Resolution
These General Terms and Conditions shall be governed by and construed in accordance with French law.
In the event of a dispute, both parties agree to seek an amicable settlement before commencing legal proceedings.
Failing such settlement, any dispute shall be submitted to the competent French courts in accordance with the applicable rules of jurisdiction under French law.
