Domaine d'Haulmé

Domaine d’Haulmé is the perfect destination for nature lovers. In the heart of the Regional Natural Park of the French Ardennes, 21 hectares of greenery awaits you. Bordered by the river Semoy and the Trans-Semoysienne cycling route, Domaine d’Haulmé (Natura 2000 site) offers direct access to numerous hiking and cycling trails to discover the beautiful surroundings. Rest, space and relaxation guaranteed !

GENERAL CONDITIONS OF SALE AND RENTAL

Article 1 - Liability

The Estate responds to the customer for the obligations arising from this rental contract but cannot be held

responsible for fortuitous events, cases of force majeure, or the actions of any person outside the organization

and the progress of the stay and the services provided on this occasion.

Article 2 - Capacity

Accommodation is offered for a limited capacity of people, any excess of this capacity will be refused, in

knowing that a child and even a baby count for a person. We decline all responsibility in the event that

you would exceed the capacity despite the ban. Any damage caused will be the responsibility of the tenant.

Article 3 - Reservation and payment of the deposit

A pre-booking acting as an option is recorded upon receipt of your request, subject to availability.

This is valid for 5 days. After this time and without confirmation from you, this pre-booking will be cancelled.

The reservation becomes firm upon receipt of proof of payment of the 30% deposit. Proof of payment is

to return to us no later than 5 days after sending it by us. No modification concerning the stay or

the content of the invoice will only be accepted after payment of the deposit.

Article 4 - Payment of the balance

The customer agrees to pay the total amount of the stay at least 30 days before the start of his stay and to send

proof of payment to Domaine d'Haulmé. Without payment of the balance and this proof of payment no later than one

months before the beginning of his stay, the Domaine d'Haulmé reserves the right to consider the reservation as null and

to offer the accommodation concerned again for rental.

Article 5 - Late booking

In case of reservation less than one month before the stay, the full payment will be required when booking. . There

proof of payment must be sent to Domaine d'Haulmé. Without this, the Domaine d'Haulmé reserves the right to

consider the reservation as void and to offer the accommodation concerned again for rental.

Article 6 - Deposit

When you arrive, a deposit will be required for the rental. The amount of this deposit is €300.00 for

a chalet or for the tiny house. Its amount is 200.00€ for the rental of the dome, a vintage caravan or a

bell tent and €800 for a gite. The deposit will be returned within a week from the end of your stay, after a

inventory and deductions made for any damage caused or cleaning costs. In the event of a night departure or

anticipated, the deposit will be retained and returned later after inventory. In this case, the Domaine d'Haulmé

considers that you accept any deduction for cleaning or repair.

Article 7 - Rates and charges

The price mentioned in the rental contract includes the provision of accommodation. The following services

you will be charged if necessary: Electricity: electricity consumption is included in the rent of rental accommodation and fixed for

pitches. Cleaning: end of stay cleaning is not included in the rental price. It is the responsibility of the tenant. In

the rental contract, the amount for cleaning will be mentioned. If the cleaning is not properly done by the

tenant, this amount will be deducted from the deposit.House and bed linen: house and bed linen are not included in the rent. The customer has the option of

rent them by indicating it in the rental contract. Tourist tax: a tourist tax will be requested according to the instructions of the Tourist Office and/or the Community

of Communes.

Domain of Haulme

Rue du Pont de Semoy, 1

08800 HAULME

Such. : +33 (0)769672788

Email: info@domainedhaulme.fr

Siret: 899 1704 5000 014

Article 8 - Pets

Dogs and cats are accepted for a fixed rate per day, up to a limit of 1 per accommodation, subject to conditions

to keep them on a leash and to have in your possession the compulsory vaccination certificates. pet owners

admitted to the Estate are required to take their companions to the crottoir located on the site. The management will refuse everything

excess animal.

Article 9 – Civil Liability Insurance

The Customer hosted on a pitch or in accommodation must be insured for liability

civil. A certificate of insurance may be requested from the Customer before the start of the service.

Article 10 - Cancellation and interruption of stay

For each cancellation made by the customer, except in the case of subscription to our cancellation insurance, the management

preserve:

o 30%, i.e. the amount of the deposit, in the event of cancellation more than 30 days before the start of the stay

o 50% of the price of the stay in the event of cancellation between 30 and 15 days before the start of the stay

o 100% of the price of the stay in the event of cancellation less than 15 days before the start of the stay

Cancellation must be confirmed by registered letter with acknowledgment of receipt; the chosen cancellation date

will be that of the first presentation of the recommended.

The management may be required to modify or cancel a stay in the event of external events beyond its control.

will.

In the event of an interruption of the stay by the customer for any reason whatsoever, no

refund.

Article 11 – Cancellation in the event of a pandemic

In the event of total or partial closure of the establishment during the dates of the reserved stay (to which is assimilated to

a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned

by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the

sums paid in advance by the Customer for the reservation of the stay will be the subject of a voucher valid for 18

months from the issue of this same voucher.

The Service Provider cannot, however, be held to additional compensation beyond this voucher.

11.1. By way of derogation from the provisions of Article 11 – Cancellation in the event of a pandemic, any cancellation of the stay

duly justified by the fact that the Customer would be affected by COVID 19 (infection) or other infection considered as

falling under a pandemic, or would be identified as a contact case, and that this situation would call into question its

participation in the stay on the scheduled dates will give rise to

✓ the issuance of a credit note valid for 18 months

Any processing and management fees as provided for in the general conditions will remain with the Service Provider.

In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation.

11.2. By way of derogation from the provisions of Article 11 – Cancellation in the event of a pandemic, in the event that the Customer

would be forced to completely cancel the stay due to government measures that do not allow

participants to travel (general or local confinement, travel ban, border closure), then

even though the campsite is able to perform its obligation and welcome Customers, the Service Provider will issue

a credit note corresponding to the sums paid by the Client, which will remain acquired by the Service Provider. This credit note is valid for 18

month.

11.3. In the event of subscription, by the Customer, of a specific insurance covering the risks listed in article 11.1. Or

11.2., the insurance compensation received by the Customer will be deducted from the amount

to have it, referred to in articles 11.1. or 11.2.

Claim :

Any complaint relating to a stay must be addressed within 3 days of taking possession by letter

registered with acknowledgment of receipt.

CANCELLATION INSURANCE

TERMS OF CANCELATION

Valid for stays with a departure date between April 1, 2022 and October 16, 2022

A. I can't go there anymore. What is going on ?

As a host we try to be as flexible as possible with regard to cancellations, because we are aware

that it is already very frustrating not to be able to carry out the planned trip. But even more so if you don't get your money back.

This is why we strongly recommend that our customers take out cancellation insurance when registering. This

is not very expensive and you can save a lot of money.

Cancellation rules below.

1 – Replacement

2 – Cancel with cancellation insurance

3 – Cancellation without insurance

B. We cancel your stay. What is going on ?

Your planned stay is canceled by us due to a case of force majeure, for example caused by the Coronavirus? We

guarantee you that we will only do this if the French government prohibits you from going to Haulmé on the day of your

departure, because you come from a neighboring country for example.

If you have opted for our cancellation insurance:

• You can postpone your stay to a later date for free
• If you have already paid the full amount, you can also claim a full refund of the reservation (minus the

cost of cancellation insurance) to your bank account.

Refunds are made automatically to the account number with which the reservation amount was

paid.

People who have not opted for the cancellation insurance can also make a new reservation

free of charge or receive a voucher valid for 12 months from Domaine d'Haulmé up to the amount already paid.

1 – Replacement

Found someone who wants to take over your booking? Great ! Getting replaced is totally free and

does not require cancellation insurance.

Terms

This replacement must be communicated at least 7 days before arrival by e-mail to info@domainedhaulme.fr

What exactly should I do?

You send an e-mail to info@domainedhaulme.fr containing the surname, first name, e-mail, telephone of your replacement (from

preferably also put this person in CC of the e-mail). We will link your payment to that person's booking.

How do I get my money back?

You then arrange among yourselves to make the repayments.

2 – Cancel with cancellation insurance

You can't come, you can't find a replacement, but luckily you opted for the insurance

optional cancellation when registering? If you cancel no later than 15 days before your arrival in Haulmé, you will be

refunded 100% of the total amount of the registration (minus the cost of cancellation insurance).

If you wish to cancel between 15 days and the day before the day of arrival, you will also be refunded 100% of the amount

total of the registration (minus the cost of the cancellation insurance) if you can present a valid reason for cancellation (see

reasons for cancellation on the last page). If you cannot provide a valid reason for cancellation, you will be

even refunded 50% of the amount of the stay (minus the cost of cancellation insurance) provided that you have canceled at

no later than 24 hours before your arrival and that the full amount of the stay has been paid.

Cancellation during the stay: it is not covered by this cancellation insurance, but will be paid for by your

own insurance or that of the travel assistance that you have booked with your insurer.

What exactly should I do?

You send an e-mail to info@domainedhaulme.fr

This must be done no later than 24 hours before the scheduled arrival.

How and when can I get my money back?

If you cancel at least 30 days before your arrival, the rental fee will be refunded to you no later than the day of your arrival.

expected arrival. If your cancellation occurs less than 30 days before departure, the reimbursement of your stay with us

may take place up to 30 days after the effective return of the planned stay.

3 – Cancellation without insurance

You cannot come, but you did not choose the optional cancellation insurance when you registered, and you

really find someone to replace you? Damage !

If you have already paid the full amount of the stay, you will be entitled to a refund if you cancel early enough.

If you cancel, management retains:

• 30%, i.e. the amount of the deposit, in the event of cancellation more than 30 days before the start of the stay
• 50% of the price of the stay in the event of cancellation between 30 and 15 days before the start of the stay
• 100% of the price of the stay in the event of cancellation less than 15 days before the start of the stay

Amounts reimbursed

(less cost

insurance

cancelation)

Without insurance

cancelation

With insurance

cancellation and

a valid reason

With insurance

cancellation and

for no good reason

30 days before stay and

more

70% 100% 100%

Between 30 and 15 days

before stay

50% 100% 100%

Between 15 days and the

eve of stay

0% 100% 50%

Valid reasons for cancellation

● Illness, death or accident of the insured. The impossibility of traveling must be demonstrated by a certificate from the doctor or

police.

● The insured must retake an exam during the period of the stay or within 20 days following the

travel period. Postponement of this examination is not possible. It must be an ironing exam

enabling them to complete a long-term school education.

● Death, illness, accident with danger of death or hospitalization (minimum 48 hours) of a family member up to the second

degree and that your presence is required.

● If a family member (1st degree) needs emergency care or an existing illness worsens significantly

sudden, and that the insured is indispensable.

● If a member of the insured's family, who is not traveling, has to undergo an emergency and unexpected operation

medical. This event is not insured if the family member in question is on the waiting list for an operation before

the date of registration for the stay.

• In the event of a surgical operation involving the insured as an organ donor.
• Death, illness, or accident with danger of death or hospitalization (minimum 48 hours) of the sole travel companion of the insured.
• New employment contract concluded after the date of registration for the stay.
• If the insured person becomes involuntarily unemployed after an indefinite period of employment (CDI) and the

insured person may present a document stipulating the dismissal.

● In case of divorce of the insured during the period of stay. And that the insured and the divorce proceedings had not been

started before the date of reservation of the stay. The termination of a cohabitation agreement is equivalent to a divorce or rupture

also provided that this legal cohabitation was effective at the time of booking

● In the event of a difficult evolution of the insured's pregnancy, provided that this was motivated by a

medical certificate.

● Local authorities prohibit travel, making stay impossible.

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INTERNAL REGULATIONS

1.Conditions of admission and stay

To be admitted to enter, settle or stay at the Domaine d'Haulmé, you must have

been authorized by the manager or his representative, after having paid your

stay upon your arrival.

The Manager has the obligation to ensure the good maintenance and good order of the Domain

d'Haulmé as well as compliance with the application of these rules of procedure. The fact of

staying here implies acceptance of the provisions of this regulation and the commitment to

comply with it. No one can take up residence there.

Stays are paid upon arrival at Domaine d'Haulmé.

2. Admission

Anyone wishing to stay at least one night on the grounds of Domaine d'Haulmé must

report to the Manager or his representative at the reception in order to provide all the

information necessary for the payment of the stay, the keeping of statistics and the calculation of the

royalty fee.

3. Reception

The reception welcomes you every day from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m.

season, and from 9 a.m. to 1 p.m. and from 2 p.m. to 7 p.m. in high season. You will find all the

information on the services available at the Estate, information on the possibilities of

supplies, sports facilities, tourist attractions in the surrounding area and various

addresses that may be useful. A complaints collection and processing system

is available to customers.

4. Check-In and Check-Out

You will be able to take possession of the rental accommodation (chalets, lodges and accommodation

unusual) when you arrive at 3:00 p.m.

You will have to leave your rental accommodation on the date of your departure, by 11:00 a.m. at the latest.

5. Visitors

After having been authorized by the Manager or his representative, subject to an entry price,

visitors may be admitted to the grounds of the Domaine d'Haulmé under the responsibility of the

2

campers who receive them.

The customer can receive one or more visitors at the reception. Services and facilities on the ground

of Domaine D'Haulmé are accessible to visitors. However, the use of this equipment

may be payable according to a tariff which must be displayed at the entrance to the site of the

Domain and at the reception desk. Visitor cars are prohibited on the Estate

d'Haulmé but can park before the barrier and in front of the restaurant.

6. Setup

Outdoor accommodation and related equipment must be installed on the pitch

indicated at the reception, in accordance with the directives given by the manager or his

representing.

7. Cleaning of rental accommodation

All customers are required to clean the accommodation and pitches occupied during their stay.

stay unless the cleaning fee was requested when booking, before arrival on the

places. Always leave your accommodation in the state in which you would like to leave it.

8. State of play and inventory

Upon your arrival, you will receive an inventory of the equipment, furniture and crockery available to you.

available in the accommodation you have rented. Please check that everything is there and

return it to us signed, at the reception, when you arrive. Any comments should be notified to the

reception on the day of your arrival. Any missing object or material damage, during the condition of the

Exit locations will be charged if this was not reported upon arrival.

9. Noise and silence

Customers are asked to avoid all noises and discussions that could disturb their neighbours. THE

Bluetooth speakers and other sound systems are prohibited on the Estate at high volume. THE

sound devices must be adjusted accordingly. Door and trunk locks

should be as discreet as possible. Dogs and other animals should never be

left free. They must not be left alone on the grounds of the Estate, even

locked up, in the absence of their masters, who are civilly responsible. 1st grade dogs

category are prohibited on the site. Dogs considered dangerous are not allowed.

They are prohibited in the general enclosure of the swimming pool and in all sanitary buildings. THE

manager ensures the tranquility of its customers by setting times during which the

silence must be total, namely between 11:00 p.m. and 8:00 a.m. Any outdoor activity requiring

the use of electronically amplified music transmission facilities is prohibited between

10 p.m. and 7 a.m.

10. Waste

The boxes are subject to selective sorting. It is mandatory to respect this sorting on the entire site.

These must be placed in the BORDEAUX bins located at the entrance to the Estate.

All other containers and household waste must be put in garbage bags

black and left at the entrance to the Domaine d'Haulmé.

Glasses must be thrown into the glass bubble located at the entrance to the Domaine d'Haulmé.

All customers are required to use garbage bags and bring them back to the entrance of the Domaine

d'Haulmé, at the end of their stay. No more garbage bags can be left in the

rental accommodation when you leave.

Garbage bags are on sale at reception.