Art. 1 - SALES TERMS AND CONDITIONS
The client agrees to acknowledge these terms and conditions prior to any booking request for a stay concerning himself and any other person enjoying the stay. According to the law in force, the present terms and conditions are available for the client for information only and prior to any contract for holiday purchase. The terms and conditions are available on written request to the establishment office. Rates are intended per stay, per accommodation.
Prices are subject to change based on occupancy and advance booking, therefore rates may fluctuate based on sales trends.
The rate offered is related to the number of people indicated and not to the maximum allowed capacity of the accommodation.
For anything not specified, please refer to the online regulation on our website.
Art. 2 - PRICE AND PAYMENT / CANCELLATION POLICY
At the time of booking confirmation, a deposit of 30% of the total cost of the stay is required, payable by Visa or Mastercard credit card.Transaction security is guaranteed by XPay, Nexi’s online payment system. The balance of the stay and any additional extras must be paid upon arrival at the property, in accordance with the contractual terms and pursuant to Articles 1322 and 1342 of the Italian Civil Code.
Payment of the balance at the property
The balance may be paid by Visa or Mastercard credit card, debit card or cash. Cash payments are subject to the limits established by current legislation.
Payments by cheque are not accepted. Payment by bank transfer is not accepted if made on the day of arrival. If the guest wishes to pay the balance by bank transfer, payment must be made at least 10 days before the arrival date.
Booking modifications up to 31 days before arrival
Subject to availability, it is possible to modify the booking up to 31 days before the scheduled arrival date.
Booking modifications are permitted exclusively for a new stay with a total value equal to or greater than that of the original booking.
If the modification involves a reduction in the length of stay, the total amount may not, under any circumstances, be lower than the amount of the original booking.
If the new booking amount is higher, the corresponding additional deposit will be required.
After this deadline, no further modifications may be made to the booking, either to the total amount or to the length of stay.
Cancellation up to 31 days before arrival
In the event of cancellation notified up to 31 days before the scheduled arrival date, a voucher equal to the amount of the deposit paid will be issued, valid for 12 months from the date of issue.
The voucher may be used as credit towards a new stay with a value equal to or greater than that of the original booking, to be taken no later than 2028, during the period between 15 May and 18 October.
In the event of partial use or non-use of the voucher, no refund will be provided.
Cancellations and modifications from 30 days before arrival up to the day of arrival
From 30 days before the arrival date up to and including the scheduled day of arrival, in the event of cancellation, modification of the booking, early departure or failure to arrive (no-show), no refund will be provided.
In the event of a no-show, the booked accommodation or pitch will be released for resale 24 hours after the scheduled arrival date.
In the event of a late arrival or early departure, the stay must still be paid in full in accordance with the original booking.
Notification of cancellations and modifications
Any cancellation or request to modify a booking must be communicated exclusively by email to booking@torredelporticciolo.it. Cancellation requests by telephone are not accepted. Requests to modify or cancel a booking must be processed and formally confirmed by our offices.
The procedure will therefore be considered completed and valid only once confirmation has been issued by the property through the relevant modification or cancellation notification and, where applicable, the voucher. The guest’s submission of a request alone does not constitute confirmation that the booking has been modified or cancelled.
Art. 3 - ARRIVALS AND DEPARTURES
IN RENTED ACCOMMODATIONS arrivals from 5:30 p.m. and departures before 9:00 a.m. Free day of arrival.
IN CAMPING PITCHES arrivals from 8:00 a.m. and departures before 10:00 a.m. Free day of arrival.
Art. 4 - DEPOSIT FOR ACCOMMODATION
Upon arrival you will be asked to provide a valid credit/debit card to secure the accommodation unit and its features. Alternatively, you can leave a security deposit of € 350.00 in the form of a cheque that will be returned to you on departure, once the necessary checks have been carried out by our staff. Deposits in cash are not accepted. The credit/debit cardholder name or the name shown on the cheque must be one of the guests. Any damage will be added to the price of the stay as well as the cleaning fees if the kitchenette is not perfectly clean when you leave.
Art 5 - ANIMALS
The presence of pets and dogs must be indicated in the booking as they are allowed only on request and only in CHALET 2 PAX. Only pets and small - medium sized dogs are allowed. For those who book this accommodation online and travel with an animal, it is mandatory to select among the supplements, the extra cost per pet and for the mandatory final cleaning.
In camping pitches small animals are allowed on payment.
Arti 6 - LIABILITY
The establishment is not liable for any damages on the holiday-maker's equipment. Holiday-makers must have subscribed civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.).
Arti 7 - APPLICABLE LAW
These general conditions are subject to Italian law and all disputes concerning their application falls under the jurisdiction of the High Court or Tribunal de Sassari.
