GENERAL TERMS AND CONDITIONS OF SALE
Thank you for your trust.
Confirmation of your booking implies full and unconditional acceptance of these general terms and conditions of sale.
✨ 1. Booking & payment terms
Any booking becomes effective upon receipt of:
- a deposit corresponding to 25% of the total stay amount,
- administrative fees (€15, non-refundable),
- cancellation insurance (if taken out),
- as well as a €3 waste management contribution.
The balance of your stay must be paid no later than 30 days before your arrival.
✨ 2. Cancellation insurance
We strongly recommend that you take out cancellation/interruption insurance at the time of booking. The terms and conditions are available on our website.
✨ 3. Cancellation policy
In the event of cancellation:
- The deposit paid remains non-refundable;
- less than 30 days before arrival: 50% of the stay is due;
- less than 7 days before arrival: 100% of the stay is due.
No refund will be granted for a stay that has started, is shortened, or for a delayed arrival.
✨ 4. Security deposit / bank card guarantee and condition of the accommodation
In order to ensure the smooth running of your stay, a €200 credit card pre-authorisation is taken before or upon your arrival. This pre-authorisation serves as a guarantee and does not correspond to an immediate charge.
We attach particular importance to the quality and cleanliness of our accommodation. The accommodation must be returned in a satisfactory state of cleanliness (dishes washed, bins emptied, surfaces cleaned) and in the same condition in which it was handed over to you.
Failing this, a €120 cleaning fee may be charged.
In the event of any damage to the accommodation, its equipment or fittings, additional charges may be invoiced. The bank card pre-authorisation may be charged, in whole or in part, within a maximum period of 48 hours after your departure, in the following cases:
- accommodation not returned in a satisfactory state of cleanliness;
- damage noted;
- failure to comply with the house rules, particularly in the event of repeated and confirmed noise disturbances, observed by our team or reported by several guests.
In the event of a charge, the customer will be informed in advance of the reasons for it, by any appropriate means (telephone, e-mail or discussion on site).
✨ 5. Organising your stay
Rental accommodation:
- Arrival: between 4:00 pm and 7:00 pm
- Departure: between 9:00 am and 10:00 am
Pitches:
- Arrival: from 12:00 pm
- Departure: before 12:00 pm
In the event of a late arrival (after 7:00 pm), we invite you to contact reception in advance to find out the access arrangements. Your booking is held for 24 hours after the scheduled date of arrival. After this period, without any news from you, it will be considered cancelled and the stay will remain payable.
✨ 6. Rental conditions
During the high season, rental accommodation is let from Saturday to Saturday. Shorter stays may be offered outside the main period (please contact us).
- Accommodation is equipped with pillows and blankets.
- Bed linen and towels can be rented subject to availability (please contact us).
- Water and electricity consumption are included in the rental price.
✨ 7. Capacity & occupancy
Each booking is made for a specific number of people. Any false declaration (identity, number of occupants, etc.) will result in cancellation of the booking.
- In rental accommodation: no additional person may be accepted if the maximum capacity of the accommodation has already been reached.
- On pitches: visitors must be declared at reception.
✨ 8. Access & parking
- Parking for one vehicle only is included in your stay.
- For your peace and quiet, vehicle entry into the campsite is no longer permitted after 11:00 pm.
- Additional vehicles and visitors must park outside the campsite (nearby parking).
- Visitors are not authorised to park inside the campsite; parking is available 50 metres away, by the cemetery.
In addition, they are not permitted to access the swimming pool.
✨ 9. House rules & way of life
In order to guarantee a calm and pleasant atmosphere for everyone, we kindly ask you to respect the campsite house rules, as well as those of the swimming pool and dedicated areas.
- Pets are not allowed within the establishment.
- During the high season, wearing an identification wristband may be required.
- For hygiene reasons: swim shorts are not allowed in the swimming pool.
- The campsite reserves the right to exclude, without prior notice, any camper or family in the event of inappropriate behaviour, failure to comply with the house rules, or noise disturbance.
✨ 10. Safety & equipment
- Only electric barbecues are permitted. Charcoal, gas or other types of barbecues are prohibited (prefectural regulations). The campsite provides a terrace equipped with two electric griddles and two picnic tables; cooking tokens are available at reception for an additional fee.
- It is strictly forbidden to charge electric vehicles on the campsite. A paid charging station is available in the village of Giens.
- The campsite declines all responsibility in the event of loss, theft or damage to personal belongings. Each customer remains responsible for their belongings during their stay.
✨ 11. Pitch allocation
We do everything possible to respect your preferences. However, for organisational reasons, we reserve the right to allocate another equivalent pitch.
✨ 12. Customer commitment
By confirming the booking, the customer acknowledges that they:
- have read these conditions,
- and undertake to comply with them during their stay.
The whole team is delighted to welcome you and will do everything possible to offer you a pleasant, restful and high-quality stay.
Coulomb family & team.
