CAMPING LES 3 SOURCES MAEVA ESCAPADES

ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply without restriction or reservation to any rental of accommodation or pitch within Camping Les Trois Sources Maeva Escapade, represented by the company Les Trois Sources Calviac, a limited liability company with a capital of €10,000, with registered office at 2158 route de Lamativie, 46190 Sousceyrac en Quercy, registered under number 91404758400018 RCS CAHORS.

The term “Service Provider” hereinafter refers to Camping Les Trois Sources Maeva Escapade and/or any of its representatives.
The term “Client” hereinafter refers to any person wishing to order services from Camping Les Trois Sources Maeva Escapade.

Reservation and/or ordering of services is reserved for Clients who have read these Terms and Conditions of Sale in full before placing an order and who have accepted them without reservation.

Placing an order implies full acceptance of these General Terms and Conditions of Sale, without reservation of any of their provisions.

These conditions apply to the exclusion of any other conditions, in particular those applicable to other marketing channels for the services.

These General Terms and Conditions of Sale are accessible at all times on the website and will prevail, where applicable, over any other version or contractual document. Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client.

Under the conditions defined by the French Data Protection Act and the European data protection regulation, the Client has, at any time, the right to access, rectify, and object to all their personal data by writing, by mail or email, and providing proof of identity, to:

Camping Les Trois Sources Maeva Escapade
2158 route de Lamativie – 46190 Sousceyrac en Quercy
info@camping-les-trois-sources.com

The Client acknowledges having read these General Terms and Conditions of Sale and having accepted them by ticking the box provided before the online ordering procedure, as well as the website’s general terms of use.

For any telephone order, these General Terms and Conditions of Sale will be sent by email (modification/cancellation without charge is possible within 24 hours after the first payment).

These General Terms and Conditions of Sale may be subject to later modifications; the version applicable to the Client’s purchase is the one in force on the website on the date the order is placed.

 
ARTICLE 2 – RESERVATIONS
The Client selects on the website the services they wish to order, according to the following procedure: the Client completes the contact form by indicating the dates, the number of participants, the type of accommodation desired, and the services. They confirm the proposal for processing and sending a corresponding quote from the campsite within 48 hours following the request.

It is the Client’s responsibility to verify the accuracy of the order and immediately report any errors. The order will only be considered final after the Client receives confirmation of acceptance of the order from the Service Provider by email.

Any order placed on the website (www.camping-les-trois-sources.fr) or by phone at +33 (0)5 65 33 03 01 constitutes a distance contract between the Client and the Service Provider.

Every order is nominative and cannot be transferred under any circumstances.

For campsite pitch rentals, only one installation (tent, caravan, motorhome) is allowed per pitch. The Service Provider reserves the right to cancel the stay if information about the dimensions of the requested equipment is missing during the order. All orders remain subject to validation based on the dimensions provided.

For accommodation rentals, tent installations are not allowed on the plot, except with positive approval from management.

Each accommodation is intended for a specific number of adults, as indicated on the website. Anyone aged 18 and over is considered an adult. A baby is considered as a full person.

Unless otherwise stated on the website, each accommodation has a pitch for one car. For any additional parking, the Client will be liable for a parking fee.

Clients are already warned that certain services may not be open year-round (e.g., swimming pool, restaurant). It is the Client’s responsibility to check accessibility before booking.

The Service Provider offers family-oriented stays in the traditional sense. They reserve the right to refuse any booking that contradicts this principle or attempts to bypass it.

Minors must be accompanied by their parents or legal guardians.

The Service Provider reserves the right to cancel any validated order in the presence of unaccompanied minors. Amounts paid will not be refunded.

The Service Provider cannot guarantee any special requests made at the time of ordering.

Pitch numbers and the site map will only be communicated to the Client upon arrival. Numbers on quotes are indicative only and are not definitive.

Plans and photos on marketing materials are non-contractual.

 
ARTICLE 3 – PRICES
Services offered by the Service Provider are provided at the prices in effect on the website or by phone at the time the order is registered.

Prices are expressed in Euros including VAT at a rate of 10% applicable on the date they were determined. Any subsequent change in VAT between the rate determination and invoicing will adjust the total price accordingly, which the Client accepts without reservation.

Prices are subject to revision during their validity period, as indicated on the website or by phone. The Service Provider reserves the right to modify prices at any time.

They include administration fees, invoiced in addition, as indicated on the website and calculated prior to ordering.

The payment requested from the Client corresponds to the total purchase amount, including these fees.

An invoice / booking confirmation is issued by the Service Provider and given to the Client when services are provided.

Prices include:

Provision of the accommodation(s) or pitch(es) fully equipped as described on the website
A parking space for one car per accommodation (unless otherwise stated)
Water and electricity
Reception and inventory check
Campsite services, except those requiring additional payment
Administration fees
Taxes
Prices do not include:

Cancellation insurance
Cleaning fees
Paid activities offered by the campsite (payable on-site)
Additional fees for pets (subject to campsite acceptance)
Deposits (as noted on the

ARTICLE 4 – PAYMENT TERMS
4.1. Deposit
The order becomes final upon receipt of 25% deposit and all requested information, and after approval by the Service Provider.

For campsite pitch rentals, the balance must be paid no later than 30 days before arrival, otherwise the reservation may be canceled.

For accommodation rentals, the order must be accompanied by a payment corresponding to 25% of the total stay as a deposit.
The balance must be paid no later than 30 days before arrival, otherwise the reservation may be canceled.

Deposits will be deducted from the total amount but are non-refundable (except in cases of force majeure or exceptional exemptions as defined in paragraph 6.3).

 
4.2. Payments
Payments are considered final only after actual receipt by the Service Provider.

Late payments beyond the set deadlines are subject to penalties equal to three times the legal interest rate, i.e., 2.37% of the total price including VAT, automatically and without prior notice.

 
4.3. Non-Compliance
The Service Provider reserves the right to suspend or cancel the provision of services if payment conditions are not respected.

 
4.4. Payment Methods
No extra charges beyond the actual cost incurred by the Service Provider for the chosen payment method will be billed to the Client.

Accepted payment methods:

Credit card
Bank check (payable to the establishment, not accepted less than 30 days before arrival)
Bank transfer (RIB provided upon request)
The Client can pay in installments without fees, with the first deposit at booking and the balance at least one month before arrival.

Holiday vouchers (chèques vacances) are also accepted.

 
ARTICLE 5 – STAY – PROVISION OF SERVICES
5.1. Duration and Use
Rental durations are specified for each offer on the website.

Accommodation is available from 3:00 PM on the arrival day and must be vacated by 10:00 AM on the departure day.
Pitches are available from 2:00 PM on arrival and must be vacated by 12:00 PM on departure.
Accommodations and pitches are designed for a specific number of occupants. A baby counts as one person.
Exceeding capacity allows the Service Provider to refuse access without refund.

Accommodations and pitches must be returned in the same cleanliness state as at arrival.
If not, a flat cleaning fee may be charged: €90 (rental) / €110 (cottage).

Any damage must be repaired immediately at the Client’s expense.

5.2. Late Arrival
If the Client cannot arrive during the scheduled times, they must contact a representative to prepare for late arrival.

No refunds (even partial) are granted for late arrival, early departure, or late check-in outside authorized hours.

5.3. Inventory and Complaints
The Client must check the accommodation inventory within 24 hours of arrival.
Any complaint must be reported to a representative within 24 hours.
Incidents during the stay must also be reported promptly.

5.4. Photography
Clients may be photographed during their stay.
If they do not consent, they must notify the relevant authorities in writing. The campsite is not responsible for photos taken within the premises.

5.5. Changes in Activities
Activities and facilities may be modified, removed, or closed due to weather, overbooking, or off-season. The campsite is not responsible for these changes.

 
ARTICLE 6 – SECURITY DEPOSIT
Accommodation rentals: €400 deposit required at check-in, returned at check-out minus any damage or repair costs.
Pitch rentals: €150 deposit for a fridge, €25 for adapters, returned minus repair costs if applicable.
A full inventory is provided; any discrepancies must be reported within 24 hours.

Deposits are held by bank imprint and returned within 8 days.
The deposit does not limit liability.

 
ARTICLE 7 – CLIENT RESPONSIBILITY
The Client must:

Respect campsite rules
Maintain peace and order
Not exceed the number of occupants
Care for the rented accommodation or pitch
Declare pets, if allowed
The Client is fully liable for any damages or disturbances.

exchange vouchers provided before stay)
Bed linen and towels
WIFI (check on-site)
Baby kit (cot, chair, bath…)
Guarantee of a specific pitch
All other optional equipment
Television
For these items, the Client must request them from the campsite and check cost and feasibility.
For day visitors, the campsite may request a visitor tax. Acceptance may be restricted and may not include access to all services.

The Client must provide the full names of all occupants. The Client must be one of the occupants. Exceeding the number of occupants stated is not allowed, and the Service Provider may refuse access for extra persons without refund.

ARTICLE 8 – SERVICE PROVIDER LIABILITY
The Service Provider cannot be held liable for:

Theft, loss, or damage to the Client’s personal belongings
Interruptions or failures of technical services (water, electricity, Wi-Fi, etc.)
Temporary closure of certain facilities for maintenance, safety, or force majeure
Disturbances caused by external factors (weather, animals, noise outside the campsite)
However, the Service Provider remains responsible for the quality of the accommodation provided according to legal standards.

 
ARTICLE 9 – PETS
Pets are accepted under the following conditions:

Must be declared at booking
Must be vaccinated, tattooed, or chipped
Must be kept on a leash throughout the campsite
Must not cause disturbance to other guests
Dogs classified as dangerous (categories 1 and 2 in France) are prohibited
Pets cannot be left alone in the accommodation.
The Client is fully responsible for any damage or disturbance caused by their pet.

 
ARTICLE 10 – COMPLAINTS
All complaints regarding the stay must:

Be reported during the stay to the reception so the Service Provider can remedy the issue
If unresolved, be submitted in writing within 30 days after departure to the Service Provider
The complaint must include:

Client’s full name
Stay dates
Booking number
Nature and details of the complaint
Supporting evidence (photos, documents)
The Service Provider will process complaints as quickly as possible.

If unresolved, the Client may use mediation or alternative dispute resolution procedures, as provided by consumer law.

ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website is the property of the Service Provider and its partners and is protected under French and international intellectual property laws.

Any full or partial reproduction of the content is strictly prohibited and may constitute infringement.

The Service Provider retains all intellectual property rights over:

Photographs
Presentations
Studies
Designs
Models
Prototypes
Etc., created (even at the Client’s request) for the provision of services.
The Client is strictly prohibited from reproducing or using these studies, designs, models, or prototypes without express written authorization from the Service Provider, which may require compensation.

 
ARTICLE 12 – APPLICABLE LAW AND LANGUAGE
These General Terms and Conditions of Sale and related transactions are governed by French law.

The Terms and Conditions are written in French.
In case of translation into another language, the French version prevails in case of dispute.

 
ARTICLE 13 – FORCE MAJEURE
Force majeure includes, but is not limited to:

Fire
Hail, storms, lightning
Strikes, labor conflicts
Terrorism
Pandemic
Other unforeseen events beyond reasonable control
In case of force majeure, the Service Provider cannot be held responsible for:

Delays
Non-performance
Damages
Insurance may provide partial coverage, but the Service Provider is not liable for losses caused by force majeure.

ARTICLE 14 – DISPUTES
During the stay, the Client must contact the reception within 24 hours for any dispute.

If unresolved on-site, the Client can send a written complaint within 15 days after departure to:

Camping Les Trois Sources, 2158 route de Lamativie, 46190 Sousceyrac en Quercy, France.

Complaints submitted after the stay without prior on-site notice will not be considered.

All disputes related to purchases or services under these Terms and Conditions that cannot be resolved amicably will be submitted to the competent French courts.

The Client may also use mediation or alternative dispute resolution.

 
ARTICLE 15 – PRE-CONTRACTUAL INFORMATION & CLIENT ACCEPTANCE
The Client acknowledges that they were provided, prior to booking, with clear and understandable information about:

These General Terms and Conditions
Essential characteristics of the services
Prices and additional costs
Identity and contact details of the Service Provider
Legal and contractual guarantees and implementation
Possibility of mediation
Important termination or modification conditions
Placing an order via the website or by phone (+33 5 65 33 03 01) constitutes full acceptance of these Terms and Conditions.

 
ARTICLE 16 – GENERAL PROVISIONS
If any clause of these Terms is invalidated by law, regulation, or court decision, the remaining clauses remain fully in effect.

These Terms, together with the booking confirmation, form the complete contractual agreement between the Service Provider and the Client.