GENERAL TERMS AND CONDITIONS – CLIENTS
1. NAME AND CONTACT DETAILS:
Camping Village Resort & Spa
Le Vieux Port *****
850 Route de la Plage Sud
40660 Messanges, France
www.levieuxport.com
contact@resasol.com // +33 558 482 200
“COTÉ DUNE” SAS with a capital of €10,000
Tenant managing the "Le Vieux Port" business estate
Registered under no.:
99260741600011 NAF 5530 Z
Intra-EU VAT no.: FR54992607416
2. BOOKINGS:
On booking, the client becomes party to a rental contract.
All bookings are made in the client’s name and may under no circumstances be transferred to a third party. Sub-letting is also forbidden.
To confirm a booking, the client must pay a deposit of 25% of the overall rental amount.
For all bookings made after 1st June, the full amount is due at the time of booking, whatever the dates of stay.
A non-refundable handling fee of €40 applies for all stays between 27/06 and 29/08.
The booking becomes firm when the client receives confirmation following receipt of the payment.
You must present this booking confirmation on your arrival. The pitch number is given as an indication only. It can be guaranteed only if you take out the specific option guaranteeing your choice of pitch.
Ø Minimum duration of stay for rentals:
From the opening until 23rd June and from 3rd September until closure, bookings are for a minimum of 2 nights, with arrivals and departures possible on any day of the week.
Bookings made for the period between 24th June and 2nd September are for a minimum of 7 nights, with arrivals and departures on Wednesdays, Saturdays and Sundays. During that period, the minimum duration of stay may be exceptionally reduced to 2 nights with our written agreement, in which case arrivals and departures can take place on any day of the week.
Ø Minimum duration of stay for standard and comfort pitches:
These pitches can be booked per night throughout the season, subject to availability.
Prices are given for information only. They are based on the economic indices in force at the time of their establishment and may be increased or reduced according to variations in these indices (VAT, tourist tax, etc.) and availability. In accordance with the deliberation of the Messanges town council, tourist taxes will be payable on an actual basis for each adult present for each night of their stay throughout the openingperiod.
The following methods of payment are accepted: bank card (visa/mastercard), bank transfer, ANCV & ANCV connect cheques. Cash, up to a maximum of €1,000, is accepted for on-site bookings only. Cheques are not accepted.
If the customer wishes to be more flexible, the campsite offers deferred payment or payment in 4 instalments by credit card, provided the customer is eligible (conditions here, you have a 14-day cooling-off period to cancel your credit).
3. FEES & CANCELLATIONS:
For all bookings made within one month of the beginning of the stay, the full amount is due at the time of booking.
For bookings made more than one month before the beginning of the stay:
- If the dates of the entire stay fall before 1st June, the balance becomes due one month before your arrival.
- If the dates for the entire stay fall after June 1, the balance becomes due on June 1.
- For all bookings made after 1st June, the full amount is due at the time of booking.
Non-payment of the balance by the due date will result in the rental contract being rightfully terminated without prior notice and without reimbursement of the amounts already paid. Your stay is deemed pre-booked on payment of the deposit, and the balance becomes due under the provisions set out above.
The cost of your stay is calculated on the basis of the dates mentioned in the booking contract and no discount shall be granted for early departures or late arrivals.
In the event of cancellation, the following amounts will be withheld or deemed due:
a) Handling and insurance fees;
b) A contract termination fee equivalent to:
· 25% of the total cost of the stay if:
o You cancel before 1st June a stay booked for between 1st July and 31st August
o You cancel more than one month before the beginning of a stay booked for any other period
· 100% of the total cost of the stay if:
o You cancel after 1st June a stay booked for between 1st July and 31st August
o You cancel within one month of the beginning of a stay booked for any other period
o You fail to arrive on the planned date.
In the event of late arrival or cancellation of your stay, please let the campsite know in writing as soon as possible. Telephone notifications will not be accepted. If we receive no prior written notice, the rental unit will be made available for other clients from 12 pm on the following day. You will still be required to pay the due amount in full by way of compensation. For clients requiring more flexibility, the campsite proposes optional cancellation insurance (see conditions here).
4. PITCHES & RENTAL UNITS:
Standard, comfort and VIP pitches accommodate up to 6 people.
The pitch rental rate is for 1 tent or caravan, plus 1 car or camper-van, and 2 people. An additional daily rate will be charged for an extra person or an extra tent/caravan (see table).
All pitches with private sanitary facilities and/or jacuzzi are considered as rental units.
Rental accommodation is fitted out according to the descriptions provided on our official websites. The basic rental rate is for the number of participants up to the maximum capacity of each rental unit, which ranges from 2 to 10 people depending on the category.
Each participant counts as one person, whatever their age, and the number of participants must not exceed the maximum capacity of the accommodation booked. The campsite will not accept any participants beyond the stated capacity.
Please note that the use of charcoal barbecues is strictly prohibited on all plots. Some pitches may be equipped with gas planchas, subject to the regulations in force and the safety instructions in place. These provisions are subject to change in accordance with prefectoral or municipal decrees or internal safety instructions.
To ensure the peace and quiet of all campers, silence must be maintained throughout the campsite from 11pm onwards.
5. WITHDRAWAL PERIOD:
According to Article L.221-28 of the French Consumer Code, the sale of accommodation services for a specified date or for a determined period is not covered by provisions relating to the 14-day withdrawal period.
6. PETS:
A/ Rentals: A maximum of two pets, excluding attack and protection dogs (French categories 1 & 2) are allowed only in certain rental units and for an extra fee (see table).
B/ Pitches: A maximum of two pets, excluding attack and protection dogs (French categories 1 & 2) are allowed for an extra fee (see table).
It is COMPULSORY for pets to be kept on a lead and to wear a collar. Pets must be tattooed and vaccinated (vaccination record required) and must be declared at reception. Pet owners must have the up-to-date vaccination record available for inspection on request. Pets must never be allowed to roam freely. They must not be left unattended on the campsite, even if tethered or shut indoors. Owners take financial and civil responsibility for any damage caused in their absence by their pets. Pets are not allowed in public spaces.
7. UNACCOMPANIED MINORS:
Minors may book a holiday provided they are accompanied by at least one adult legal guardian, have parental authorisation and have had the booking contract signed by a parent or legal guardian.
The campsite reserves the right to cancel the stay of minors who are not accompanied by a legal representative, even after the reservation has been confirmed.
8. ARRIVALS - DEPARTURES:
A/ For rentals: Check-in is from 4 pm and check-out is by 10 am.
B/ For standard and comfort pitches: Check-in is from 2 pm and check-out is by 12 noon.
C/ For rentals and standard and comfort pitches:
Should the guest fail to arrive within the scheduled time on the day of arrival, the cost of any nights reserved by the campsite shall be borne solely by the guest, who shall not be entitled to any refund.
Should the guest fail to depart within the scheduled time on the day of departure, the campsite reserves the right to charge the guest for the cost of any nights reserved.
9. SECURITY DEPOSITS:
For all rentals, you will be asked to pay a security deposit on arrival to cover any damage or cleaning costs incurred after your stay. If no feedback is received within 24 hours of arrival, customers will be deemed to have checked the inventory of rental equipment provided in each accommodation. The deposit will be returned to the customer on departure, after the campsite team has carried out an inventory of fixtures and fittings. The team will check the inventory, the cleanliness of the accommodation and the absence of any damage. If any shortcomings are found (accommodation not cleaned, equipment damaged or missing), a charge may be made against the deposit. The campsite reserves 48 hours after the customer's departure to inform the customer of any anomaly. A set amount of €200 covers the rental unit itself (€250 for a pet-friendly rental), and a fixed cleaning fee applies to each different accommodation category, except the “standard” and “comfort” range:
Category 1: 1 to 5 people €100 (€150 for a pet-friendly rental);
Category 2: up to 6 people €150 (€200 for a pet-friendly rental);
Category 3: more than 6 people and all Premium range €200. (€250 for a pet-friendly rental)
An additional security deposit of €100 will be requested for rentals with private jacuzzi.
You will be invoiced for any broken, lost or damaged items.
10. IMAGE REPRODUCTION RIGHTS:
The campsite’s name and image are its sole property.
Clients may be photographed or filmed during their stay at the campsite. The campsite and the RESASOL booking centre may use such photos or films for marketing or advertising purposes, unless you inform reception, in writing and on your arrival, that you are opposed to such practice.
Photos and maps shown on our various communication tools are non-contractual and shall not constitute a basis of argument in the event of a claim.
11. PROMOTIONS & SPECIAL OFFERS:
One-off promotions and special offers become available during the year. They apply to specific accommodation units and for limited availability. The proposed discounts may vary with the accommodation type, the period in question and the date of booking.
12. ACCESS TO THE CAMPSITE:
All clients must comply with the establishment’s rules and regulations.
13. CASE OF FORCE MAJEUR:
The term “force majeure” applies to any event beyond the parties’ control that is both unpredictable and insurmountable and which prevents either party from fulfilling all or part of their obligations as set out in the contract.
In the event of force majeure, the parties are no longer required to fulfil their obligations and must meet the costs incumbent upon them. The campsite shall not be held liable for any ensuing consequences or impacts. This applies also to any difficulties that may disrupt, cut short or prevent the client’s stay (e.g. flooding, general failure of power, gas or water supply); it being understood that the client will be informed of any such difficulties, on the condition that the campsite has itself been given prior notice. In this case the campsite may be obliged to completely or partially modify the proposed services/facilities (partial or complete closure of the campsite, of a facility such as swimming pool or restaurant, etc.) without the client being entitled to the payment of any compensation.
14. CONSUMER MEDIATION:
In accordance with Article L.612-1 of the Consumer Code, the consumer may, within one year of the date of a written complaint and subject to Article L.152-2 of the Consumer Code, file a request for amicable settlement by mediation with SAS Médiation Solution: 222 Chemin de la Bergerie 01800 Saint Jean de Niost, France
https://www.sasmediationsolution-conso.fr - contact@sasmediationsolution-conso.fr
15. DISPUTES:
Any claims relating to non-compliance of services/facilities with contractual obligations must be sent in writing (registered mail with recorded delivery) to the holiday complex operator within 30 days of the end of the stay.
16. EXEMPTION:
A one-off exemption from these general terms and conditions does not imply any other exemption.
