DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches for tourism.
ACCOMMODATION: Tent, caravan, mobile leisure home and light leisure home.
ARTICLE 1 - SCOPE OF APPLICATION
The present General Terms and Conditions of Sale apply, without restriction or reserve, to any rental of accommodation or bare pitches on the LOCRONAN campsite, operated by SAS AR VODEN (the Provider), to non-professional customers (the Customers or the Customer), on its website www.camping-locronan.fr or by telephone, post or electronic mail (e-mails), or in a place where the Provider markets the Services. They do not apply to the rental of pitches intended for mobile leisure homes (mobile homes) which are covered by a leisure contract.
The main characteristics of the Services are presented on the website www.camping-locronan.fr on a written medium - paper or electronic - in the event of a reservation by a means other than a remote order.
The Client is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider at the date the Customer places the Order.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system shall constitute proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Client has the right to access, rectify, and oppose, at any time, all of his/her personal data if the processing is not essential to the execution of the order and the stay as well as their consequences, by writing, by mail and proving his/her identity, to :
Camping LOCRONAN
10 Rue de la Troménie
29180 LOCRONAN
The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the website www.camping-locronan.fr or, in the event of a reservation being made outside the Internet, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Client selects on the website or on any document sent by the Provider the services he wishes to order, according to the following modalities:
The reservation becomes effective only after reception of the signed contract and the payment of a deposit of 30% (including the 15 € of file fees for a rental or 5 € for a camping pitch). As soon as we receive it, we will send you a confirmation of your reservation which will be considered as our acceptance.
It is the Client's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order shall only be deemed to be definitive once the Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the case of a booking made directly at the premises where the Provider markets the Services.
Any Order placed on the www.camping-locronan.fr website constitutes the formation of a contract between the Client and the Provider.
All Orders are personal and may not be transferred under any circumstances.
In the case of accommodation rental, arrivals and departures are only possible on Saturdays or Sundays and for a minimum of 7 nights from 07/07 to 22/08, outside this period other arrangements are possible.
ARTICLE 3 - RATES
The Services offered by the Provider are provided at the rates in force on the website www.camping-locronan.fr, or on any information medium of the Provider, at the time the Client places the order. Prices are expressed in Euros, exclusive of tax and VAT.
The prices take into account any discounts that may be granted by the Provider on the website www.camping-locronan.fr or on any information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the website www.camping-locronan.fr, in the e-mail or in the written proposal sent to the Client. After this period of validity, the offer is null and void and the Provider is no longer bound by the prices.
Prices do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the website www.camping-locronan.fr or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer shall correspond to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest on the day of departure.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune/commune, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the Service and appears separately on the invoice.
ARTICLE 4 - PAYMENT CONDITIONS
4.1. PAYMENT IN ADVANCE
The sums paid in advance are advance payments. They constitute an advance on the total price due by the Client.
A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the Client places the order. It must be paid on receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.
No refund will be made by the Provider in the event of cancellation of the stay by the Client less than 60 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general conditions).
The balance of the stay must be paid in full 30 days before the date of arrival for a rental (otherwise the rental will be cancelled).
The balance of the stay must be paid in full on the day of arrival for a camping pitch.
4.2. PAYMENTS
Payments made by the Client shall not be considered final until the amounts due have been effectively collected by the Service Provider.
In the event of late payment and payment of the sums due by the Client after the deadline set out above, or after the payment date shown on the invoice sent to the Client, late payment penalties calculated at the rate of 3% of the amount including tax of the price of the provision of the Services, shall be automatically and automatically acquired by the Service Provider, without any formality or prior notice.
Late payment shall result in the immediate payment of all sums due by the Client, without prejudice to any other action that the Service Provider may take against the Client in this respect.
4.3. FAILURE TO COMPLY WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 4 pm on the day of arrival and must be vacated by 10 am on the day of departure.
The camping pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 a.m. on the day of departure.
Whatever the type of accommodation, arrivals are possible before 8 pm. Any delay must be reported before 8pm. After 11pm, you will not be able to bring your vehicle in. A car park is available at the entrance. Only one vehicle is allowed per rental or pitch.
The balance of the stay must be paid in full
- 30 days before the date of arrival for a rental (under penalty of cancellation of this rental)
- on the day of arrival for a camping pitch.
The accommodation and pitches are designed for a specific number of occupants and cannot be occupied by a greater number of people (it is not possible to add a tent to a rental pitch).
The accommodation and pitches will be returned in the same state of cleanliness as on delivery. If this is not the case, the hirer must pay a fixed sum of 55 € for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of 290 € (200 € for the respect of the rented installation, 30 € for the barrier badge which allows access to the campsite and 60 € for the state of cleanliness of the rental and the immediate surroundings) is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, after deduction of any repair costs. The security deposit may be returned within a week if the Client leaves outside the office opening hours.
For the pitches, a deposit of 30 € will be requested for the barrier badge which allows access to the campsite.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT
No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for the whole or part of the planned stay).
6.1. MODIFICATION
In the event of a change of dates or number of persons, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional costs; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional charge may be requested in such cases.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Premature departure shall not give rise to any reimbursement by the Provider.
6.3. CANCELLATION
In the event of cancellation of the Reservation by the Client after its acceptance by the Provider less than 30 days before the date of the reserved Rental, for any reason except force majeure, or if you do not show up on that date, the deposit paid at the time of the Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider as compensation and will not give rise to any refund. In the absence of a written message (letter or e-mail) from the Client stating that he/she has had to postpone his/her arrival, the rental will become available at 8:30 a.m. on the following day, and the full payment of the services will remain due.
In all cases of cancellation, the processing and management fees (article 3) will be retained by the Provider.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is considered to be a total or partial ban on the reception of the public, insofar as the Client is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within 30 days.
However, the Provider shall not be liable for any additional compensation beyond this refund of the sums already paid for the booking of the holiday.
6.4.2. Notwithstanding the provisions of Article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Client is affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates, will be made without any compensation for termination.
- To obtain a possible compensation, the Customer can subscribe to an insurance cancellation/interruption of the stay of the reservation. The partner GRITCHEN AFFINITY commits itself to reimburse all or part of the stay only to the Customers having subscribed to the insurance Campez Couvert. From now on, in addition to the traditional guarantees, it also covers you in case of COVID (https://www.campez-couvert.com/loffre-campez-couvert-evolue-decouvrez-les-garanties-covid-19/ )
- In case of cancellation, inform the Provider of your withdrawal as soon as an event preventing your departure occurs by mail or email. If the claim is provided for in the general conditions (available on the website www.campez-couvert.com or from the Provider), notify the insurer within 48 hours and provide all necessary information and supporting documents.
Any processing and management fees as provided for in the general terms and conditions will be retained by the Provider. In all cases, the Client must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Provider will issue a credit note corresponding to the sums paid by the Customer, less the processing and administration costs (Article 3), which will be retained by the Provider. This credit note is valid for 18 months; it is refundable at the end of the validity period.
6.4.4 - If the Client takes out specific insurance covering the risks listed in Article 6.4.3, the insurance indemnities received by the Client shall be deducted from the amount of the credit note referred to in Article 6.4.3.
ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1. CIVIL LIABILITY INSURANCE
The Client accommodated on a pitch or in an accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service. The Management declines all responsibility in the event of theft, fire or other damage.
7.2. ANIMALS
Only dogs and cats kept on a lead are accepted in the accommodation and on the pitches for a daily fee of 5 € per day. However, only one dog weighing less than 25 kg is allowed per rental. You must present their vaccination certificate at the reception desk. The anti-rabies vaccination certificate is compulsory. 1st and 2nd category dogs are not allowed on the campsite. Access to the sanitary facilities, swimming pool and playground is strictly forbidden.
Animals must be kept on a leash inside the campsite and accompanied outside for cleanliness, dog bags are available on the campsite. They must not disturb the neighbours by their barking or dirt, nor must they remain alone in the accommodation or pitch. Under no circumstances should they sleep on the bedding or on the cushions.
7.3. INTERNAL REGULATIONS
The rules and regulations are displayed at the entrance to the establishment and at the reception desk. The Client is obliged to read them and to respect them. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE
The Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect, resulting from a design or production defect of the ordered Services.
In order to assert its rights, the Customer shall inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum of 2 days from the delivery of the Services.
The Service Provider shall refund or rectify or arrange for the rectification (where possible) of the services found to be defective as soon as possible and at the latest within 2 days of the Service Provider's discovery of the defect or fault. Reimbursement shall be made by crediting the Customer's bank account or by sending a bank cheque to the Customer.
The Service Provider's liability is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event as usually recognised by French case law.
The Services provided through the Provider's website www.camping-locronan.fr comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements the processing of personal data whose legal basis is :
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
o prospecting
o the management of the relationship with its customers and prospects,
o the organisation of, registration for and invitation to the Provider's events,
o processing, executing, prospecting, producing, managing and following up clients' requests and files
o the drafting of documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements processing for the purpose of:
o the prevention of money laundering and terrorist financing and the fight against corruption,
o invoicing,
o accounting.
The Service Provider only keeps data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, client data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to the retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. As regards accounting, it is kept for 10 years from the end of the accounting period.
The data of prospective customers is kept for a period of 3 years if no participation or registration to the Provider's events has taken place.
The data processed is intended for authorised persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.
The persons concerned by the processing operations implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise the above-mentioned rights after their death
- by e-mail to the following address: contact@camping-locronan.fr
- or by post to the following address Camping LOCRONAN 10 Rue de la Troménie 29180 LOCRONAN accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.camping-locronan.fr is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or use such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of common law.
The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he may have free recourse to the following Consumer Mediator:
CM2C
Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 Rue Saint Jean 75017 PARIS
www.cm2c.net
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed, prior to placing the Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned
- the price of the Services and related costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their implementation procedures; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) orders on the website www.camping-locronan.fr implies full and complete acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
