Camping Les Chapelains

A small family and environmentally friendly nature campsite in the Bio-Drôme valley, between river and village. Far from the chains and groups that industrialize and standardize camping holidays, we give you an opportunity to recharge and to reconnect with your family, children, friends, lover, for a weekend or holidays. Come and enjoy the warmth and sunshine of southeastern France, in the shade of the poplars and on the banks of the Drôme river for a refreshing swim in the river, our natural swimming pool. Calm, warm atmosphere, relaxation, slow tourism: we want to make your stay unforgettable, because our best recognition will be to welcome you once again when you come back to Saillans at the campsite Les Chapelains ★★★.

Between Vercors and Provence lies a deep green groove : the Drôme valley and the Diois. The area contains gourmet treasures: ‘picodon’, ‘croquants’, the famous Clairette wine, lavender and aromatic plants and herbs. It’s an artistic and cultural centre where a number of creative people have elected to live and work here. The ‘tour de Crest’, 52 metres high, is a veritable sentinel standing guard over this picturesque medieval town and the valley it occupies. To satisfy yourself on this point you only have to admire the astonishing panorama which unfolds from this one of the highest keeps in France. Die owes its finest monuments to the Roman period, including its town walls and the many artefacts held by the ‘Musée d’Histoire et d’Archéologie’. Close by the Abbaye de Valcroissant is over 800 years old. At Châtillon-en-Diois, it’s the tinkling of 17 fountains with their stone basins which is a recurring feature of a walk through the ‘viols’ (narrow streets) of this medieval village, which today boasts the status of ‘village botanique’. Finally a ‘farandole’ (dance) through the hilltop villages which characterise this valley, reveals a flourishing artistic activity, represented by the Cliousclat potters or the painters and craft workers of neighbouring Mirmande. From its junction with the Rhône to its source at La Bâtie-des-Fonds in the Préalpes du Sud, the river Drôme, one of the last untamed rivers of France, runs like a common thread through the area. The river offers, together with its smaller tributaries, a considerable range of aquatic activities, from the most tranquil to the most extreme. Strollers, hikers, botanists and entomologists will be beguiled by the ‘forêt de Saoû’, nestling at the heart of the highest high level syncline in Europe. The Cirque d’Archiane and its impressive limestone cliffs, marking the southern extremity of the Parc Naturel Régional du Vercors, is another not to be missed grandiose site. Nature sports are part of the DNA of the Drôme. Hiking, mountain biking, orienteering, climbing, trail running, canoeing, caving, paragliding ... almost all nature sports can be practiced there. Thus, the Drôme now has about 6,000 km of hiking trails, 500 km of canoeing routes, 7 stations, 5 via ferrata, 17 sports orientation areas, about forty free flight sites, more than one hundreds of climbing sites, etc. Quality facilities and events (_trail des Baronnies_, mountain bike raid _Les Chemins du Soleil_) contribute to increase the reputation of the Drôme.

revision 7.0 of 15/11/2022
ARTICLE 1: PURPOSE AND SCOPE
These general conditions of sale apply by right, without restrictions or reservation to any purchase of accommodation services (rental of camping pitch or accommodation rental), food services, entertainment or any other services proposed by the Camping Les Chapelains hereinafter referred to as Camping to consumers and non-professional clients hereinafter referred to as the CLIENT.
The main characteristics of the services are presented on the Camping www.chapelains.com website. The CLIENT is required to read it before placing an order. The choice or purchase of a service is the sole responsibility of the CLIENT. The internal regulations of the campsite are available on the website www.chapelains.com and are posted in the campsite.
These conditions and the internal regulations apply to the exclusion of all other conditions, and in particular those applicable for other channels of marketing services or on the Internet.
These general terms and conditions of sale as well as the internal regulations are systematically communicated to any CLIENT before the conclusion of the contract of provision of services and will prevail, if necessary, on any other version or any other contradictory document.
The CLIENT declares to have read the present general conditions of sale and the internal regulations, and to have accepted them before the conclusion of the contract. The validation of the order by the CLIENT implies acceptance without restriction or reservation of these general conditions of sale and the internal regulations.
These general conditions of sale may be subject to subsequent amendments, the version applicable to the purchase of the CLIENT is the one in force on the day of the conclusion of the contract.

ARTICLE 2: CONDITIONS OF RESERVATION
Reservations are strictly personal and cannot be transferred, assigned or sublet under penalty of nullity.
Minors must be accompanied by their parents or legal guardians. Camping reserves the right to refuse a CLIENT if it has previously caused damage, violates safety rules or impedes peaceful enjoyment by other guests.

2.1 QUOTE
Booking online, by email, or phone results in the establishment of a preliminary estimate. The sending of this estimate is only a reservation option and is not a final confirmation of reservation.

2.2 RESERVATION
The reservation on estimate is only considered final by the Campsite after payment of a down payment or payment of the total price of the stay.

2.3 PAYMENT OF BALANCE
If the reservation resulted in the payment of a down payment by the CLIENT, the balance of the stay is fully payable 6 weeks before the date of arrival. The non-payment of the balance, after reminder by any means by the Camping, automatically entails the cancellation of the reservation and the application of the paragraph Cancellation.

2.4 CANCELLATION
Cancellation / Interruption Insurance
When booking, the CLIENT can take out optional Cancellation/Interruption insurance distributed by the Campsite. The general conditions of the Cancellation/Interruption Insurance are available on simple request at the Campsite or from the insurer. Simultaneously with the information that he is required to provide to the insurer, the CLIENT must imperatively notify the Campsite by post or email as soon as the event preventing the stay or requiring its interruption occurs.
Cancellation without Cancellation/Interruption Insurance
If the CLIENT has not taken out the Cancellation/Interruption insurance, in the event of cancellation of the reservation by the CLIENT after its acceptance by the Campsite for any reason whatsoever, the conditions are as follows:
- if the CLIENT has paid a deposit at the time of booking, the deposit will be forfeited to the Campsite and will not give rise to any refund.
- If the CLIENT has not paid a deposit at the time of booking, he/she will be liable for a cancellation fee equal to 30% of the price of the stay.
In addition to the deposit or the cancellation fee, the campsite may also demand damages for the incurred losses:
- if the CLIENT cancels up to 6 weeks before the planned arrival date, the amount of damages will be equal to 30% of the price of the stay plus the booking/reservation fees; - if the CLIENT cancels less than 6 weeks and at least 7 days before the planned date of arrival, the amount of damages will be equal to 60% of the price of the stay plus the booking/reservation fees- if the CLIENT cancels less than 7 days before the planned date of arrival, the amount of damages will be equal to the total price of the stay plus the booking/reservation fees. In all cases, the CLIENT must imperatively notify the Campsite by mail or email of the cancellation of the stay, only the date of receipt being authentic. Similarly, the campsite cannot cancel the reservation after receipt of the deposit, except in cases of force majeure.
2.5 MODIFICATION OF BOOKING
No reduction or refund will be made in case of: absence; delayed arrival; early departure; if all or part of the occupants are absent one or more nights during their stay. In case of no presentation of the CLIENT within 24 hours from the beginning of the stay and without proof and / or information of the arrival of the CLIENT, the campsite will be free to use the accommodation or camping pitch.

ARTICLE 3: CONDUCT OF THE STAY

3.1 SCHEDULES
Accommodation rentals begin at 16:00 and end at 10:00. Camping pitch rentals start at 14:30 and end at 11:00.

3.2 DELAY
Any late arrival must be expressly notified to the campsite. The possible delay is not refundable and no reduction of the price can be requested on the amount of the initial price.

3.3 DEPARTURE
Any release and, where applicable, return of key from the rented accommodation or release of the camping pitch after the hours provided in the article Schedules entails the invoicing of an additional night.

3.4 ANIMALS
Pets are not allowed for stays with accommodation rentals. For stays on camping pitches, pets are allowed with a supplement per pet per day, subject to being vaccinated and leashed by a person of full age. Category 1 and 2 dogs are not accepted. The CLIENT must be able to present the compulsory vaccination certificates. The campsite may refuse any pet owner who does not respect this clause.

3.5 CHANGE OF ACCOMMODATION OR CAMPING PITCH
The Camping may assign a different accommodation or camping pitch but equivalent to the one initially reserved in cases where it is established a manifest need.

3.6 SECURITY DEPOSIT
For the rental of accommodation, the customer will pay upon arrival a security deposit whose amount is defined according to the type of accommodation on the website www.chapelains.com. An inventory will be made upon arrival of the CLIENT and at his departure. Each inventory is done in the presence of at least one CLIENT and a member of the Camping staff.
Any complaint about the state of the accommodations or their inventory must be brought to the attention of the Management no later than 2 hours after arrival. After this period, no claim will be taken into account: the tenant will be held responsible for any missing or damage found. The security deposit will be returned to the CLIENT at the end of the stay or at the latest 7 days after the end of it, after deduction of the indemnities retained for the possible damages noted by the exit inventory. The deduction of the security deposit does not exclude additional compensation in case the costs exceed the amount of the security deposit.
A security deposit may also be requested by Camping Les Chapelains for stays on pitches, such as, for example, group stays. In this case, the security deposit will be returned to the CUSTOMER at the end of the stay or at the latest 7 days after the end of it, after deduction of the indemnities retained for any damage caused to the common facilities and notified by email to the CLIENT in the 3 days following the end of the stay. The deduction of the security deposit does not exclude additional compensation in case the costs exceed the amount thereof.

3.7 INTERNAL REGULATIONS AND SAFETY INSTRUCTIONS
Anyone present on the campsite must be aware of and comply with the Safety Instructions and the Internal regulations. Failure to do so may result in the final exclusion without refund or compensation.

3.8 VISITORS
The CLIENT is obliged to inform the Camping Management of the possible visitors who would come to visit him. Visitors must report to the reception desk upon arrival and state the identity of each person.

ARTICLE 4: RATES
For bare pitches, the rates of the stay include the enjoyment of the rented pitch as well as the free access to the sanitary facilities of the campsite.
For accommodations, and unless otherwise specified, the rates of the stay include water, electricity and gas under normal conditions of use, free access to the sanitary facilities of the campsite, as well as the enjoyment of the rented accommodation with all the equipment specific to this accommodation as indicated on the Camping's website at the time of reservation.
Any abnormal or disproportionate use of equipment may be subject to additional billing.
In the same way the Camping will be able to carry out an additional invoicing if the CLIENT has caused a disturbance to the campsite, caused damage to the rented goods, or for non-respect of the internal regulations, in respect of damages.

The services offered by the Camping are provided at the rate in force on the website www.chapelains.com according to the estimate, when the reservation has been confirmed by the Camping. The price of the services is indicated in euros, including VAT. The customer's attention is drawn to the fact that the tourist tax is not included in the price.
These rates are firm and non-revisable during the validity period, which extends from the opening of bookings until the annual closure of the campsite. The Camping reserves the right, outside this period of validity, to modify the prices at any time.
The provision of optional services, as for example, this being not exhaustive, the rental of equipment, supply of bed linen and bath, catering, will give rise to a supplement of price according to the price in force on the website www.chapelains.com.

ARTICLE 5: PAYMENT TERMS
The payment of the services is carried out by transfer, check, ANCV checks, credit card, cash or via a credit card payment platform chosen by the campsite. This last payment method does not give the Camping's website the definition of a commercial site, as the website is a booking platform.
No discount will be granted by the Camping.

ARTICLE 6: RIGHT OF WITHDRAWAL
According to article L221-28 of the Consumer Code, given the nature of the services provided, the customer does not have a withdrawal period. The contract is concluded definitively upon acceptance of the quote by the CLIENT as specified in Article 2.

ARTICLE 7: OBLIGATIONS

7.1 CLIENT OBLIGATIONS
The CLIENT undertakes to respect the number of persons indicated in his reservation. The number of people occupying an accommodation or camping pitch can not exceed the capacity indicated on the website www.chapelains.com, except with express agreement of the Camping.
The CLIENT agrees to strictly comply with the internal regulations. Any transgression by the CLIENT or the persons accompanying it incurs the responsibility of the CLIENT.

7.2 OBLIGATIONS OF THE CAMPING
The Camping undertakes to make its best efforts to enforce the internal regulations and to stop the troubles that could affect the smooth running of the stay of the CLIENT.

ARTICLE 8: CLAIMS
Complaints concerning the progress of the stay must be brought to the attention of the Camping Management as soon as possible. The Camping Management will strive to find a solution quickly.

ARTICLE 9: FORCE MAJEURE
The Camping declines any responsibility for disruptions, interruptions or impediments of stay caused by events that could be qualified as force majeure.
Force majeure is qualified by any event beyond the control of Camping and that could not reasonably be expected at the conclusion of the contract and whose effects can not be avoided by appropriate measures.
Are understood as case of force majeure: the meteorological conditions preventing the realization of the service, the acts of any civil or military authority, de facto or of right, war mobilization, revolt, total or partial strike, fire or flood, administrative closure, accidents, riots, interruption or delay of the means of transport, made by any third party, including the CLIENT or any other circumstance having an external cause and preventing it directly, this list not being exhaustive. Any event meeting the definition may be qualified force majeure. In case of occurrence of an event qualified force majeure, the Camping reserves the right to suspend its obligations, without any prejudice or claim for damages be imputable. If the event of force majeure is only temporary, the obligation is suspended, unless the resulting delay does not justify the termination of the contract. If the impediment is final, the termination of the contract may take place by operation of law and the parties are released from their obligations.

ARTICLE 10: IMPREVISION
The theory of the unforeseen provided in Article 1195 of the Civil Code is excluded from all service contracts, regardless of the form, concluded with the Camping.

ARTICLE 11: LIABILITY
The Direction du Camping cannot be held responsible for theft, damage or accidents occurring to the personal property, equipment or vehicles of the CLIENT during his stay. The CLIENT is obliged to take out liability insurance to cover this risk.
The CLIENT is responsible for any disturbances that may occur on the site he occupies or in the accommodation he rents during his stay.The responsibility of the Camping can not be engaged in this respect. Visitors are under the full responsibility of the CLIENT whom they visit.
The Camping is responsible for the internal infrastructure and undertakes to make its best efforts to maintain and ensure the safety of the CLIENT during the stay, except in cases where the CLIENT, the people or things he has in his care came to be the author of the damage.

ARTICLE 12: SECURITY
Any malfunction of appliances and electrical or gas equipment or water service must be immediately reported to the campsite reception. In all cases, the CLIENT must comply with the Safety Guidelines posted in the accommodations or the internal regulations.
The connection of an electric motor vehicle to the campsite facilities is prohibited. The use of portable air conditioners, electric barbecues, electric planchas, electric hotplates or charcoal barbecues is strictly forbidden within the campsite grounds, as well as in the ramière, on the riverbank or on the river bed. Gas barbecues with a lid are allowed. The Camping Management reserves the right to temporarily prohibit their use in case of just cause. Any open fire is strictly forbidden in the campground, in wild areas, at the edge of the river, or on the bed of the river.
The use of bunk beds is prohibited for children under 6 years old.

ARTICLE 13: APPLICABLE LAW
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law. In cases where they are translated into one or more foreign languages, only the French text would prevail in case of dispute.

ARTICLE 14: DISPUTES

14.1 COMPETENT COURT
All disputes to which the sales transactions concluded under these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Camping and the CLIENT will be submitted to the courts of Valence (Drôme), place where the service has been performed.

14.2 CONSUMER MEDIATION
The CLIENT is informed that he can, after having made a written claim with no result, resort to consumer mediation, in particular with Medicys, for disputes arising from the sale or the provision of service between the CLIENT and the Camping. The use of consumer mediation is free of charge and the costs are borne by the Camping.
The CLIENT can contact the consumer ombudsman: by Internet on the site www.medicys.fr, by mail: contact@medicys.fr, by postal way: 39, avenue F.D Roosevelt 75008 PARIS, by telephone: 01 49 70 15 93.