Flower Camping la Pinède

Between Vercors and Provence, meet up with yourselves... Each to his own rhythm: activities or idleness, the choice is yours! Go canoeing from the campsite, cycling or walking to discover the surrounding area! In a pitch or in a rental (chalets, mobile-homes, lodges), enjoy the river or the pools, and of course the terrace of the bar-restaurant.

Our region offers beautiful places for cyclists, hikers, climbing enthusiasts, and history lovers are not left out (Roman history, resistance period). There is no shortage of excursions to the north to discover the Vercors or to the south to the Drôme provençale. And why not simply stroll through the Die market and enjoy the river Drôme!

Flower Campings General Terms and Conditions 

The purpose of these General Terms and Conditions is to define the rights and obligations of  the parties in connection with the rental of camping pitches and/or rental accommodation at  the campsites in the Flower network.  

By reserving a pitch and/or accommodation at a campsite in the Flower network, you  acknowledge that you have read and accepted these General Terms and Conditions.  

When confirming your reservation, you also acknowledge having read and accepted the  Special Conditions specific to each campsite.  

1/ Services - Prices  

We offer the rental of bare pitches and accommodation.  

➢ Bare pitch  

This is a bare pitch for your tent, caravan or motorhome.  

The price of your stay is calculated from a fixed price that necessarily includes the rental of  the pitch, the capacity for 2 people to stay there, the possibility to pitch 1 tent with 1 vehicle,  OR 1 caravan with an additional vehicle OR 1 motorhome; and access to reception facilities,  entertainment and sanitary facilities, and, depending on the package chosen, a connection to  the electricity network, or other options. Use of electrical plugs and connections is governed  by the campsite's rules and regulations.  

When placing the order, you must select one of the following packages:  Nature Package: Package with electricity  

Comfort Package: Package with electricity  

Privilege Package: Comfort Package + riverside  

Freecamp Package: Comfort or Package including an equipped and private toilets and kitchen  

Additional costs (additional people, extra vehicles, pets, etc.) are not included in the above mentioned packages and will be added to the total.  

➢ Rental accommodation  

Our prices include the rental of accommodation according to the number of guests (depending  on the capacity of the accommodation), water, gas and electricity charges (excluding  recharging the battery of an electric or hybrid vehicle), vehicle parking, access to reception  facilities, entertainment and sanitary facilities.  

A security deposit, the amount and terms of payment of which will be defined in the Special  Conditions, will be requested from you following your reservation OR upon your arrival and  will be returned to you at the end of your stay and, at the latest, within a week from the date  of your departure by post. However, we reserve the right to keep part or all of the deposit in  the event of damage to the accommodation and/or its contents and/or equipment on the  campsite. 

➢ Standard conditions  

The prices indicated are expressed in € and include VAT but exclude tourist tax.  Whatever the formula adopted (bare pitch or rental accommodation), additional costs will be  charged for extra people, additional vehicles, additional tents, animals, visitors, etc.  Our prices are also subject to change depending on current economic and commercial  conditions. The final contractual price, payable by you, is the amount shown on your booking  confirmation.  

Flower Campings applies dynamic pricing. As a result, prices are subject to change at any  time.  

“Partner” benefits and promotions cannot be applied to a reservation that has been confirmed,  whether it has already been paid for in whole or in part; they are in no way retroactive.  

It is, therefore, possible that customers may have paid different prices for the same stay.  Customers who have paid the highest price, under no circumstances, will not be entitled to a  refund of the difference between the price they paid and the promotional price.  

Tourist tax, collected on behalf of the municipalities, is not included in the price. The amount  is charged per person per night and varies depending on the destination. Depending on the  municipality, it may be collected on site.  

An eco-contribution fee, not included in the price, for preservation of the environment and  sorting of waste may also be charged by the campsites and the terms will be specified in the  Special Conditions.  

2/ Booking conditions  

➢ Booking methods  

You can make a reservation at www.flowercampings.com, by telephone or directly on the  specific campsite's website.  

All reservation requests must be accompanied by the following:  

• payment of a deposit of 30% of the total cost of your stay, including VAT. This includes the  price of the services reserved and, if applicable, tourist tax. However, the campsite may apply  a different amount, which will be specified in the Special Conditions,  
• payment of administration fees, the amount of which will be specified in the Special  Conditions of each campsite,  
• the payment of cancellation insurance, if this option is chosen.  

The reservation made has no contractual value until the receipt of a written reservation  confirmation by email, which summarises all the information relating to your stay.  The balance of the price of the stay, including the price of the services reserved and VAT and,  if applicable, tourist tax, is to be paid no later than 30 days before the start of the stay. In the  event that the balance is not paid within the aforementioned period, the stay is considered  cancelled, and our cancellation conditions described below apply. 

Any reservation made less than 30 days before the arrival date must be paid in full at the time  of booking. If there are exceptional conditions in place, you will be informed of these.  

➢ No right of withdrawal  

According to Article L. 221-28 12° of the Consumer Code, the right of withdrawal does not  apply to accommodation, transport, catering and leisure services, which must be provided on  a determined date or within a determined period.  

➢ Maximum capacity  

For security and insurance reasons, the number of occupants cannot exceed the capacity  provided for by the type of accommodation or reserved pitch, including newborns. Upon your  arrival, if we notice that the maximum capacity of the accommodation or the reserved pitch  has been exceeded, we reserve the right to refuse you access to the accommodation or the  reserved pitch without offering a refund.  

➢ Clients - Minors  

Minor children remain under the full responsibility of their parents and/or accompanying  guardians for the duration of their stay. Flower campsites will only be able to book a stay for a  minor if the child is under the responsibility of an accompanying adult or their legal  representative.  

3/ Methods of payment  

➢ Accepted methods of payment  

You can pay for your reservation or your stay in euros via the payment methods specified in  the Special Conditions of each campsite. However, by way of derogation, reservations made  less than 30 days before the start date of the stay must be paid for by credit card only.  

➢ Clients without a reservation  

For stays on pitches without reservation (passage), you must, on arrival, pay the price of at  least the first night. You are also responsible for informing reception of the desired or extended  length of stay. The balance is to be paid no later than the day before departure; therefore, you  must take into account the opening hours of the reception. 

No refunds will be offered in the event of early departure on your part.  4/ The stay  

➢ Delivery of keys  

The arrival and departure times are specified in the Special Conditions of each campsite.  

Your request for a specific location within the campsite can only be satisfied if the reception at  the campsite deems it possible on your arrival.  

Any dissatisfaction concerning the state of cleanliness and/or the general condition of the  rental must be notified in writing no later than 24 hours after arrival in order to allow time for it  to be remedied. 

No complaint will be accepted if more than 24 hours have passed after the day of arrival.  

Your accommodation must be restored to its original state when you leave; in particular, you  are responsible for the cleaning. Failing this, the campsite reserves the right to charge the  cleaning costs to your security deposit, pursuant to Article 1 of these Conditions and the  Special Conditions.  

➢ Late arrival and early departure  

In the event of late arrival or early departure, in relation to the dates and times mentioned on  your booking confirmation, the price of the entire stay will remain unaltered. You will not be  able to claim any refund for the part of the stay not taken.  

➢ Animals  

Pets are accepted in certain sites, subject to a fee to be paid on arrival, if applicable. You are  advised to contact the concerned establishment directly to ensure that pets are accepted  there, as well as to learn the conditions of their presence if it is not mentioned in the Special  Conditions. Their presence can, in no way, cause an inconvenience to the other guests (noise,  hygiene, smell, etc.), and they are strictly forbidden in the vicinity of swimming pools.  Dangerous or aggressive animals (categories 1 and 2), as well as "exotic pets", are not  accepted. We thank you for bringing the animal's up-to-date health records and proof of  vaccinations.  

➢ Rules of procedure  

Throughout your stay, you must respect the internal rules of the campsite, a copy of which is  displayed at the reception of each campsite. We are able to send you a copy by email on  request.  

➢ Unavailability of certain services  

The services and facilities we offer (swimming pool, restaurant, activities, entertainment, etc.)  may not be available all year round, particularly for reasons of weather or in the event of force  majeure, or may not operate throughout all seasons of the year. Therefore, they may be  temporarily unavailable during all or part of your stay. The campsite will make its best efforts  to inform you of any work or arrangements undertaken during your stay.  

➢ Termination of the rental contract in the event of a fault on the client’s part  The reservation contract will be terminated automatically in the event of one or more of the  following events:  

- In the event of repeated non-compliance, that is to say, continued non-compliance after a  formal notice sent by email to you and/or your companions of our rules of procedure.  In this case, you must leave your accommodation or pitch within 24 hours of the termination  of your contract, which will be notified to you by email. There will be no refund of the price.  - In the event of a no-show at the campsite within 24 hours of the start of your stay and without  proof and/or news of your arrival.  

We will make your accommodation available to other clients at the end of the aforementioned  24-hour period if we have not been able to reach you at the contact details provided when  booking your stay. 

We will retain, when applicable, all the sums that you have paid to us; no refund will be made.  5/ Modification of stay  

Unless there is a specific provision outlined in the Special Conditions of each campsite, the  following provisions are applicable in the event of a modification of stay:  

You can request to change the dates and/or conditions (type of accommodation) of your stay  at our campsite, provided that your request reaches us by email at least 21 days before the  initial date of arrival.  

However, you must book a new stay at our campsite during the same season as that during  which the initial stay was planned, according to availability and current rates. Your initial stay  cannot be changed more than once. If you cannot honour the stay substituted for the initial  stay, it will be considered cancelled; the sums paid will not be refunded to you.  

If the price of the substituted stay is higher than that of the initial stay, you will have to pay the difference. Failing this, the substituted stay is considered cancelled, and our cancellation  conditions described below will apply. If the price of the substituted stay is lower than the price  of the initial stay, we will retain the price difference as compensation for the damage resulting  from the modification of the stay.  

6/ Cancellation of stay  

Unless a specific provision is outlined in the Special Conditions of each campsite, the following  provisions are applicable in the event of cancellation.  

➢ Cancellation by the client  

Any cancellation must be notified to us by any written means through a reliable medium (by  email, registered mail with acknowledgement of receipt, etc.).  

• If your email/letter is presented more than 30 days before your arrival, the amount of the  deposit paid, the administration fees paid, and, if applicable, the sums paid under the  cancellation insurance remain acquired by the campsite.  
• If your letter is presented between the 30th and 15th day prior to your arrival, the amount of  the deposit and administration fees paid, and, if applicable, the sums paid for cancellation  insurance at the time of booking will be retained by the campsite; the balance of the price of  the stay will be credited towards your next stay at the campsite, which must be reserved within  one year from the date of the stay. If you have reserved your stay less than 30 days before  the date of your arrival, and your letter of cancellation is presented 15 days or more before  this date, the sums corresponding to the amount of the deposit, the administration fees, and  the cancellation insurance premium, if any, referred to in article 2 of these General Terms and  Conditions will be retained by the campsite; the excess will be credited to a future stay at the  campsite, which must be booked during the same season as the cancelled stay or during the  following season. 
• If your letter is presented less than 15 days before the date of your arrival, all sums paid to  the campsite will be forfeited.  

To obtain any compensation, we advise you to take out cancellation or interruption of  stay insurance at the time of booking. 

Notwithstanding the preceding conditions,  

• if your cancellation is due to the fact that you live in an area where a containment  measure prohibiting people residing there from moving around to prevent the spread  of Covid-19 is in force on the date your stay starts, the amount of the deposit paid,  the administration fees paid, and, if applicable, the sums paid for cancellation  insurance remain with the campsite; the remainder will be credited towards your next  stay at the campsite, which must be reserved within one year of the date of your stay.  This applies even if your cancellation letter is sent to us less than 15 days before the  start date of your stay;  
• If we are forced to cancel a reservation that we have confirmed, we will notify you by  email as soon as possible; the sums paid will be reimbursed in full within a period  specified in the Special Conditions for each campsite.  

➢ Cancellation by the campsite  

If we are forced to cancel a reservation that we have confirmed to you, we will notify you by  email as soon as possible; the sums paid will be fully refunded to you within a period specified  in the Special Conditions of each campsite.  

⮚ Insurance cancellation  

Our prices do not include travel insurance. This remains optional and may be offered to you  in the Special Conditions.  

7/ Complaints and disputes  

Any complaints related to a stay must be made in writing and sent to us by registered mail  with acknowledgement of receipt within 20 days of the end of the stay.  In the event of a dispute, and in the absence of an amicable solution being found within the  month following receipt of the aforementioned letter of complaint, you have the legal right to a  consumer mediator free of charge, provided that you contact him/her within one year of  sending your letter of complaint.  

By default, we offer you the use of the following consumer mediator:  

- Mediator organisation: CM2C  

- Address of the mediator: 14 Rue Saint-Jean 75017 Paris  

- Mediator's website: https://www.cm2c.net/  

- Email address: cm2c@cm2c.net

8/ Personal data  

The processing of personal data that we use for the purposes of the reservation is governed  by the Flower Personal Data Protection Charter, available on our website.  

We remind you that you have a specific right to object to telephone solicitation by registering  on the Bloctel list (https://www.bloctel.gouv.fr/).  

SPECIAL SALES CONDITIONS  

These Special Conditions apply to the campsite La pinède in addition to the General Terms  and Conditions available on the Flower website.  

Campsite website: www.camping-pinede.com  

Chosen package:  

Nature Package: Package with electricity  

Comfort Package: Package with electricity  

Privilege Package: Package with electricity at the river  

Freecamp Package: Comfort package with private equipped kitchen and sanitary facilities  

Amount of the deposit: The deposit is 30% of the total cost of the stay with VAT, including the price of the services  booked, and, tourist tax. For stays less than 3 nigths , the deposit is amounting 100 % .   

Tourist tax and/or eco-contribution tax: 0.65 € and 0.70 €  

Application fees: 0 euros ((a fee of 20 euros may be charged for bookings made by e-mail)  Security deposit:300 euros (50 € for fridge)  

Cleaning fee: 50 euros between 1 and 4 nights, 80 euros between 5 and 7 nigths, and 110  euros for more that 8 nights  

Accepted methods of payment: bank card, cash , bank transfer or holiday voucher  

If payment in instalments via FLOA is possible:  

Our financial partner FLOA offers payment solutions for your purchases of goods and/or  services, in 4 instalments by bank card. These payment solutions are reserved for private  individuals (over 18 years of age) residing in France and holding a Visa or MasterCard bank  card with a validity date corresponding to the payment term. FLOA, RCS Bordeaux 434 130  423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300),  subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place  de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number  07 028 160 (www.orias.fr). 

FLOA reserves the right to accept or refuse your request for financing; you have a statutory  cooling-off period of 14 days. Click here for more information:  https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois 

We draw your attention to the fact that if you ask to pay for your order of goods and/or services  by means of these payment solutions, your personal data will be transmitted to FLOA for the  purposes of assessing your request for financing, managing your credit contract and, where  applicable, debt collection. Click here for more information: https://www.floabank.fr/politique 

confidentialite 

FLOA is the sole decision-maker as to whether or not applications are accepted, and under  no circumstances is Flower and/or the Campsite aware of the reasons for any refusal.  Taking out a credit is a commitment and must be repaid. Check your repayment capacity  before committing.  

Check-in time: 16h00 for rentals, 14h00 for pitches  

Check-out time: 11h for rentals, 12h00 for pitches  

Animals: accepted according specific reception conditions in relation to the General Terms  and Conditions  

Stay modification or cancellation policy: (if different from the General Terms and  Conditions)  

In the event of cancellation by us, the sums paid will be fully refunded to you within 30 days.  

Cancellation insurance: The campsite proposes the cancellation insurance “Campez  couvert” whose general conditions are figurating on the campsite wensite.  

Protection of personal data:  

Campsite La pinède is responsible for the personal data collected directly from its website and  undertakes to process it in accordance with the applicable regulations, in particular the  General Data Protection Regulation.