Deciding to rent out

The website of Goboony is very advanced and easy to use. This attracts many potential renters and Goboony makes sure a good and very understandable rental agreement is provided. We will help you with everything regarding renting out your motorhome during the times that you don't use your motorhome.
We will take care of everything so that you don't have to. And on top of that, you will earn back the costs of your motorhome, or even more.

Being an advertiser, it’s likely you’ve got some terms to which a traveler must be held. You can require a minimum age, and required drivers license. You can also allow people to smoke in the camper, and allow pets, or forbid this. To set this up navigate to My Campers, and select Booking Terms in the menu on the left.

By accepting our Terms and Conditions and by activating an ad you declare to comply with local law and regulation.

For your camper you can add a 'rental module' to your insurance policy. Various insurance companies offer this option.

With this extra module you will be fully insured if a renter causes any damage to your vehicle. Moreover, with most insurers, roadside assistance and courtesy cars are included in this module.

Goboony is a community marketplace for unique campers. You are most welcome to advertise your camper on our website, as long as you meet the following criteria:

By making a camper available I guarantee that the camper:

a. meets all basic safety criteria;
b. meets the criteria for ‘Kampeerauto’ as stated by the RDW;
c. is 100% owned by you.
d. has been regularly maintained as per advise of the manufacturer.
e. has been MOT certified and tested, and you are in possession of the MOT document that proves the camper is certified and tested for the rental period.
f. has been insured, at least ‘Third Party Liability Insured’ and all taxes, like road tax have been fully paid;
g. is outfitted with a Dutch license plate and registered by the Dutch RDW.
h. is completely damage-free, unless when this is expressly agreed upon with the traveler.
i. contains all necessary fluids, (like motor oil, brake-fluid, coolant, etc.) unless when this is expressly agreed upon with the traveler.


In case we discover your camper is violating our guidelines we at Goboony reserve the right to suspend, restrict, deactivate or delete the advertiser account. Please read our Terms and Conditions to get more information about advertising your camper on Goboony.

Every camper owner can become an advertiser! It’s free to sign up, and to place an ad for your camper.

Absolutely! You can create as many ads as you want.

We inspect advertisers to respect the privacy of travellers. We cannot provide you with legal advise, however we want to point out that using surveillance equipment can result in legal issues in your jurisdiction. It is your responsibility to Inform travellers regarding any camera’s or other surveillance equipment you might have in your camper, and acquire approval when necessary.

We don’t want our travellers to be caught by surprise. That’s why all campers advertised on Goboony are required to meet the following criteria:
- The advertiser must own the camper
- The camper bust be well-maintained, and safe to participate in traffic on public roads.
- The camper is MOT certified, and the MOT is still valid
- Road tax is fully paid for, and the camper is clean
- The camper is insured: Third Party Liability Insurance, Restricted Comprehensive Cover, or Comprehensive Cover
- The camper features national or international emergency services, or it is explicitly clarified the traveler is required to arrange this himself.
- The camper features national or international replacement, or it is explicitly clarified the traveler is required to arrange this himself.

We think everyone should be able to enjoy the freedom provided by a camper. The more the merrier, as long as they meet our conditions. Rental companies are also allowed to create a profile and advertise. Please contact us in case of special needs or collaboration suggestions.

It is possible to have your advertisement online within 5 minutes. It is important to add some nice and clear pictures of your motorhome, so that people can see what kind of motorhome you have to offer. When your advertisement is online, you can expect booking requests soon after. In general there is more demand than supply. So if your pictures are nice and clear and your price in reasonable, chances are you will receive your first booking request within the first week.

Goboony is expanding to different countries. Therefore you can recieve booking requests from tourists from all over the world who like to visit your country. You decide whether they can rent your motorhome. If your advertisement on Goboony is not in English, it will automatically be translated in English for tourists from other countries. The conversation with the renter will probably be in English. If you need any help with that, please feel free to contact us at [email protected].

How it works

Yes, in most cases. Goboony shows campers by companies, as well as private advertisers. Private advertisers usually offer campers up to 25%-50% cheaper than those offered by companies.

If you want to place an ad for a camper click Camper Ad at the top right of the page.

1. Complete profile. Before you can advertise your motorhome you have to complete your profile. This way the traveller can read some information about you.

2. Complete 3 steps to place your ad. You can create an advertisement in 3 easy steps. Step 1 asks you about the features of the camper, insurance, roadside assistance and about a replacement vehicle. Step 2 is uploading your beautiful photos. Step 3 is to set your rate and minimum amount of rental days. By agreeing with the terms your ad will be added to our system.

3. In your dashboard (go to ‘My Camper’) you can choose to give some additional information about your motorhome or change your ad. You can update the availability of the motorhome, add cleaning fees and add different cancelation terms. You only have to update your agenda once, from now on your agenda will be updated automatically.

4. Travellers can now book your motorhome. Your motorhome is now available in the search results and travellers can make a booking request. If they do, you will be notified via e-mail. Make sure to respond fast (within 24 hours). Travellers appreciate fast responses and it will increase your chance of a good review! If you have any further questions, you can contact us or the travellers.

5. Accepting. Being an advertiser, you have 24 hours to respond to a request. You will receive an e-mail when a traveller wants to book your motorhome. If you accept the booking request, the traveller will receive a payment request. You will receive an e-mail and the message will appear in your dashboard on the Goboony website.

6. Traveller payment. The traveller will receive a payment request after the booking request is accepted. Travellers can pay with credit card. The money will be transferred to the account of Goboony, where it will be safe. 24 Hours after the key exchange the money will be transferred to your bank account.

7. Goform. About a week before departure you will receive the Goform. This is a form which will allow you, together with the traveller to indicate any damage on the vehicle. You receive all contact information of the traveller at the same time, this way it's easy to keep in contact with each other. Of course you can still communicate via Goboony.

8. Inspection. On the start of the trip you will hand over the keys. You fill out the Goform together and write down the current mileage, any damages and agreements about returning the vehicle.

9. Payment. If the inspection went according to plan, we will transfer the money to your bank account within 24 hours.

Yes, this is certainly possible. You can choose to deal with the renting requests yourself, but it is also possible to ask the third-party company to handle the booking requests in Goboony.

Accepting a booking request

The rental agreement springs to life as soon as payment by traveller is completed. The Goform needs to be signed at inspection by both advertiser and traveller.

In case the advertiser decides to require travellers to sign an additional contract, apart from the Goform, this contract, as well as all of the terms in the contract, are to be mentioned in the ad. The easiest way to do this is by mentioning the contract in the description of the ad, and by copying and pasting this directly in the conversation with the traveller.

Please bear in mind Goboony can not assist you in enforcing the terms of the additional contract on the renter.

You are allowed 24 hours to respond to a booking request via the buttons: ‘accept’ or ‘decline’. Otherwise the booking request will expire. Travellers like fast responses, even if your camper is not available.

You are at liberty to discuss further details in the conversation with the traveller before responding to a booking request. If you are not able to respond within the determined period, the booking request will expire, which can cause your position in search results to deteriorate. An expired request cannot be re-activated.

Security Deposit

A deposit will help cover costs and deductibles. Advertisers are recommended to add a deposit to their ads before a reservation is booked. Deposits cannot be paid in cash, since payments circumventing the Goboony platform are violating terms and conditions.

When a reservation is accepted, the details of the deposit, and payment information of the advertiser will be saved. There are no additional charges and no deposit will be withheld, unless the advertiser makes a claim. An advertiser is allowed 72 hours after return date to claim the deposit.

If an advertiser claims a deposit we will mediate, the Gofrom will be crucial at this stage of the dealing. When required, we will withhold the necessary amount from the holidaymaker.

No, to protect the payment of the hiring party, and compensate advertisers for incurred damages during a reservation, we require all payments to be done via Goboony. All payments circumventing the Goboony platform, including deposits and extra charges, are a violation of our terms and conditions.

To add a deposit, navigate to ‘My Motorhome’ and select ‘Pricing’ in the menu on the left. You can set the deposit in the ‘Additional Costs’.

You decide who can rent your motorhome. Travellers usually introduce themselves when they send a booking request. Then you have the possibility to start a conversation with the traveller on the Goboony website to find out if you like them. Of course there is always a small possibility that your motorhome is damaged when it returns. Therefore we have the option to ask for a security deposit. Bigger damages are usually dealt with by the insurance. Goboony will help you in case you have noticed damages.

The deductible is the maximum amount you are able to charge a hirer for a single damage. in the event of their being multiple damages or issues with the motorhome upon its return your deductible will dictate the maximum amount you can charge per damage - e.g damaged curtains, a scratch to the paintwork etc.

Changes & Cancellations

Being an advertiser, you are entitled to alter the rates of your camper. You can do this by clicking Change Rates in a booking request. Providing this is done prior to the booking being confirmed. A confirmed booking can not be changed!

You can cancel a booking. As long as the status reads ‘booking request’ or Accepted, which means payment hasn’t been completed. You can do this free of charge. As soon as the status changes to ‘confirmed’ the cancellation terms mentioned in our terms and conditions will apply.

To cancel a booking, navigate to My Bookings and click ‘details’ on the correct booking. Next, you will find a button in the column on the right that reads: Cancel Request or ‘Cancel Booking’. By clicking this button a pop-up screen will appear, reading a warning. Realise that cancellation terms apply when you cancel a confirmed booking. This could involve fees. By clicking Confirm Cancellation your booking will be cancelled.

To view your cancellation terms or change them, navigate to ‘My Campers’. Select the camper. Click ‘Cancelation Terms’ in the menu on the left, under ‘Terms’.

You can choose three different types of terms, flexible, moderate, and strict. You can compare terms in the table, and select the one that is right for you. If you advertise multiple campers you will need to select the terms for every camper individually.

When a traveller cancels a reservation the cancellation terms you have chosen will apply. When creating the advertisement you can choose from three options; flexible, moderate or strict.

Note: if the traveller cancels within 72 hours of your approval, cancelation terms will not apply.

Calendar & Availability

You can view availability by clicking the Calendar at the bottom of the page. Green days are available. By hovering your cursor over a day, you will be able to see the price per week for that day.

By navigating to My Campers, and selecting the tab calendar you will see an overview of your blocked periods. Dates you’ve blocked yourself will show as black. When you accept a reservation the period in your calendar will be blocked automatically.

By clicking Availability in the maintaining area of your ad, you will be able to view the calendar.

Black indicates that the date is blocked by the advertiser.

Green indicates that the date is available.

Blue indicates that the camper has been booked for that date.

To setup a minimum amount of rental days navigate to My Camper and then to the tab Price. Below the button Standard Rates, you can enter the minimum amount of rental days. Make sure to hit Save at the bottom of the page.

To make your ad go public, enter all fields. At the bottom of the menu a button will show how many steps are left before your ad is ready to be public. As soon as you’ve entered all required fields, click Ready and your ad will be made public.

To change your rates navigate to 'My Motorhomes' and select the camper of of choice. Choose Pricing in the menu on the left. Here you can enter the standard rate per week and per day. You can also enter an altered price for certain periods. You can do this by clicking Pricing right under the button Seasonal Rates. Enter your start date, finish date, week rate and daily rate for this period. To change availability select availability in the menu on the left. Here you will see an overview of your calendar and you can blocked periods. Blocked periods will be highlighted in black in your calendar.

It is certainly possible to only rent out your motorhome last minute. Many renters are looking to book a motorhome for the upcoming weekend, so it is possible for example to decide on a Monday you want to rent out your motorhome for the period of Friday to Sunday.

Contact

Most advertisers and travellers are capable of dealing with problems that arise with reservations. In case a problem arises, please send a message to the advertiser, or traveler, first. This is often the best way to deal with problems occurring before, during and after the trip.

A lot of answers can be found on this Support page.

In case you want to contact the Goboony team, please send an email to [email protected] and we will do our best to answer as soon as possible.

It’s also possible to call us on: +442081441677. We are available on weekdays between 9:00 a.m. and 6:00 p.m.

Pricing

At Goboony, you yourself determine rates. To get an idea of what kind of prices people rent for, view other ads on our site.

As a starting advertiser you might be better off charging a slightly lower fare, since travellers will compare your ad to other ads that might have many reviews. As soon as you’ve received some reviews, you can raise the price accordingly.

You can select rates for certain periods. This way, you can set a higher rate during peak seasons. Additionally, you can add extra rates, for instance cleaning fees.

You can also enter an altered price for certain periods. To change your rates navigate to My Campers. Click Rate right underneath the button Seasonal Rates. Next, enter your start date, finish date, week rate, and daily rate for this period. You can then set a daily and weekly rate of your choice to be in effect during this time of year.

Please note: Make sure that you double check the dates including the year this is to come into effect. Furthermore, if you wish these rates to apply for recurring years, please check the box that allows for this.

You can add cleaning fees by navigating to My Campers. Navigate to the tab: Pricing. You can enter cleaning fees in Additional Costs. Click save to save the cleaning fees.

To change your rates navigate to My Campers and select the camper. Choose Pricing in the menu on the left. In this section you can change the standard rate for weeks and for days.

You can also enter an altered price for certain periods. To change your rates navigate to My Campers and go to Pricing. Click Add a rate underneath the button Seasonal Rates. Next, enter your start date, finish date, week rate and daily rate for this period.

On Goboony you are able to add certain discounts to encourage people to book last minute, or to book for a longer trip.

These are called the last minute and long trip deals

Payments

First of all make sure you have filled out your bank details in your account.

In order to protect both advertiser and renter, Goboony pays the rental fee 24 hours after the key exchange. After the money is transferred to your bank account, it can take a couple of days before this is processed by your bank.

In case the trip starts on the weekend, the payment will be processed on the first working day.

To view your cancelation terms or change them, navigate to ‘My Campers’. Select the camper. Click ‘Cancelation Terms’ in the menu on the left, under ‘Terms’.

You can choose three different types of terms, flexible, moderate, and strict. You can compare terms in the table, and select the one that is right for you. If you advertise multiple campers you will need to select the terms for every camper.

In most countries on the Northern Hemisphere the high season for motorhome holidays starts in April and lasts untill October, about 25 weeks in total. The demand for motorhomes is huge for the summerholiday period. Earnings per week vary between € 350 and € 1.000. On a yearly basis you can earn € 5.000 to € 10.000 a year, depending on the quality of your motorhome and the amount of weeks you would like to rent it out.

You will find an overview of payments in the transaction history. Navigate to Bookings and click Transaction History.

We charge service fees for bookings. These fees are in place to mange the website and services. The service fees are calculated from the rental amount, excluding bonds. The advertiser gets 100% of the determined rate. The service fees will usually be between 5% and 15% of the total amount.

Different tax rules apply in different countries. Goboony recommends that you check with your local tax agent if you need to pay tax over the income you generate with renting out your motorhome.

List your motorhome

Everyone can share an ad they like on social media platforms like Facebook, Twitter and Pinterest. advertisers can reach more people by sharing ads on social media, than by simply advertising on Goboony.

To share an ad, navigate to the ad and click the correct icon on which you’d like to share it. Simply follow the instructions.

You can setup the location of your camper by navigating to ‘My Camper’, and clicking ‘location’ in the menu on the left. After inserting the location hit ‘save’ at the bottom of the page.

To change your ad click your name and than My Campers in the top right. Here you will see all the ads you’ve placed. To change an advertisement simply click on the motorhome you want to change. Save the changes you've made by clicking save at the bottom of the page.

To add amenities to your camper, click your name, and then ‘My Camper’. You will now see the tab ‘amenities’ on the left.

Being an advertiser, you can use your house-rules to determine what is, and isn’t allowed in your camper. Rules like allowing smoking, or pets, can be added to the booking terms and conditions, so it’s not necessary to re-mention them in the house-rules.

Motorhomes of all shapes and sizes are being advertised via Goboony. To our opinion no motorhome is ever too old, too new, too small or too big. Every kind of motorhome is qualified to rent out. Everything is possible, as long as it is safe.

Messages & Communication

A booking status can be one of the following:

- Information request: a traveler is asking for information.
- booking request: a traveler has requested a reservation for a certain date.
- Accepted: the advertiser has accepted the booking request for a certain period. The booking is completed after the (first) payment has been received.
- Declined: the advertiser has declined the reservation.
- Confirmed: The reservation has been paid and is completed.
- Cancelled:The Advertiser or traveler has cancelled the booking. The cancellation terms and conditions now apply.

If the traveler wants to inspect the camper in advance, it’s possible to arrange this with the traveler. We recommend you to handle all bookings via the website to ensure your safety.

In the event of your traveller being late, they are likely to notify you via email or another means of contact that they will arrive later then expected. However, since many travellers would not have access to a phone during their trip. It is also possible the Traveller would be unable to contact you.

As long as the reservation is marked ‘confirmed’ in your Goboony account, the reservation is active. You can check the status in the advertiser confirmation. In case your Traveler decides to cancel, we will put your cancelation terms into effect.

Here are a couple of ways to contact your Traveler:

- Call the Traveler via the phone number they provided you with.

-Send a message via the Goboony conversation.

-Send an email to the private email address of the Traveller.

If you are an advertiser, you will receive messages regarding your booking requests in the tab ‘My Bookings’ in the ‘details’ of the booking.

Whenever you send a message to a Traveller, they will receive a notification via email. If the Traveller clicks ‘view message’ they will be redirected to the conversation.

You will see a notification appear in the top right corner of the Goboony website whenever a new message has been sent. A notification badge with an envelope will appear. Clicking this will redirect you to the conversation with the Traveller.

Another possibility is to navigate to ‘My Bookings’. If you click ‘details’ of a request or booking, you will find the conversation there as well.

Email and phone numbers will only be shared after payment is completed. Before then, you can communicate via the conversation on the website.

For privacy reasons, all contact between advertiser and traveller must be conducted on the website before a booking is confirmed. Recurring attempts to communicate otherwise can result in having your account deleted from the website, as mentioned in our terms.

A booking status can be one of the following:
- Information request: a traveler asks for information.
- booking request: a traveler requests a reservation for a certain period.
- Accepted: an advertiser has accepted the booking request for a certain period. The booking is completed, after payment has been received.
- Declined: the advertiser has declined the reservation.
- Confirmed: de accepted reservation has been paid en is completed. The cancelation terms and conditions apply.
- Canceled: advertiser or renter has canceled a booking. The cancelation terms and conditions are to be followed to conclude the cancelation.

You can navigate to the dashboard by clicking: ‘My Bookings’ in the menu. On this page you’ll find an overview of requests, reservations and bookings. By clicking ‘details’ you will get a detailed view of the request, reservation or booking.

By clicking ‘Availability Calendar’ on the left, you will find a calendar with blocked periods and reservations. This way you can easily see when your camper is available, in which period.

You can enter your bank details by clicking ‘Payment Preferences’ on the left, in the menu.

You will find an overview of all reservations and payments in the ‘Payment History’ tab.

Aside from the fact that it is really important to respond to all booking requests you receive, you can also inform travelers that your camper is not available for the requested period.

Responding within 24 hours is important because responding quickly will keep your response time on a good level.

When a traveller makes a booking request, you will receive an e-mail. In that e-mail you will see a button which redirects you to the website. There you can easily accept or decline the request.

If you go to goboony.com directly you have to click on your name in the top right corner. Click on My Bookings. There you will find the booking requests.

Photos

High quality photos are a great way to present your camper, adjust traveller expectations and increase bookings.

Follow these tips for photos:
- Resolution is important, place photos of at least 1024 x 683px. When in doubt, a larger photo is better.
- Take your photos in landscape mode. Vertical photos won’t show you camper at it’s best.
- Make sure there is enough light, take photos during the day.
- Clean your camper before taking photos, and tidy it up. This will help to make your ad more appealing.
- The more photos you add, the better. This allows your potential travellers to get a great impression of your camper.

You can add photos, delete them, or order them by navigating to ‘My Camper’ and clicking the tab ‘Photos’. The button ‘Add Photo’ you can select photos on your pc and add them. You can move photos by clicking and dragging. You can delete the photo by hovering over it, a trash can will appear in the right top corner, simply click it to delete the photo.