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Last summer I rented this camper for a trip to the Black Forest. The owners are super nice people and the camper was in good order and equipped with everything. I was unlucky after a few days in an accident in which the side was seriously damaged. After the initial shock, I immediately notified the owners and the insurance company. Everything was arranged smoothly. Elly and (shoot me, I forgot her husband's name ;)) were super friendly, understanding and helpful. They emphasized that I should not let my trip be 'ruined' and that everything would be arranged upon return. In the end I returned a day earlier so that they could prepare the camper for the next tenants (install a new door at the gas tank). I still feel super guilty for the accident, but the owners were super nice. Traveling with a camper was (until the accident) a really nice experience for us (3 kids, a dog and me). I can only recommend this camper! January 2020