Unfortunately we had a lot of problems with the van. The van was 20 years old and starting to show it. We had problems with a fuel leak to the heater, a puncture to the water tank, minor water leaks in wet weather as well as major condensation in the area where the bedding is stored. Having said that, Graham did try to rectify problems promptly and finally gave us a different van. When we returned the second van, Graham informed us that Ruby was with a mechanic to address the problems. As it turned out, the weather was bad anyway when we were dealing with these problems so we weren’t too bothered, but we’d have felt a lot more put out if we’d missed out on any good weather days messing with the van.
October 2021
Response from Graeme
James, Ruby Red went out with no leak, and no puncture to the tank. If it did we would have cancelled your booking. Due to the cooler weather maybe it would have been better to find another space to put your bedding if the condensation became a problem. The leak was due to the door not being closed firmly enough. Ruby Red has had always had good feedback and is a very popular van. I am sorry she never worked for you, and thankfully we had a back up van for you to enjoy your trip. We graciously walked away without charging you for the damage to Ruby Red. We have fixed all damage and she is doing very well for being 18.